Rated 1 out of 5 by ww12 Renovate
This W was the least "W" like - the rooms were so basic. Wont stay there again. Bar area was fun!
September 9, 2012
Rated 2 out of 5 by Dorian Tired version of a W - public space reno in progress
Entire Living Room and bar under reno.
Concierge failed us completely.
VERY expensive parking.
December 14, 2011
Rated 2 out of 5 by KennyG disappointed
Room was dated. Furniture was worn and the bathroom has mold
April 12, 2012
Rated 5 out of 5 by dansgil Great hotel in the heart of downtown Seattle
This was my first time staying at the W Seattle and I was very impressed.
Every staff member from the valet to the front desk staff to the housekeeping staff was extremely friendly, courteous, and helpful. All of my requests were met and every call to the whenever/whenever team was pleasant.
The hotel is located right in the heart of downtown Seattle, just a few blocks from shopping centres and Pike Place Market.
The rooms were extremely comfortable, well furnished, and the Bliss toiletries were great.
Highly recommended! I'll definitely be staying here the next time I'm in Seattle.
November 4, 2013
Rated 5 out of 5 by havebusinesswilltravel Looking out at the puget sound on the 26th floor.
I arrived at the W hotel downtown seattle and have to say that I am very pleased. From the very beginning pulling into the parking area the staff was very friendly, took our bags and got us on our way. The front desk was very receptive and gave us a great upgrade for being gold status. The room is very clean and has several neat touches that the kids enjoy. The only downside which wont be a downside in the future is the entrance to the holtel was a bit difficult to find. the enterance is not on 4th like the address says but on Seneca. Best part is the bed, so comfortable. Great Stay.
March 10, 2012
Rated 5 out of 5 by Dean Another Great Visit
We visit a couple of times each year for a little stay-cation. Usually summer and the holidays.
The place is quite hip, but the staff makes it seem really warm and welcoming.
There was a warning on the web registration site that the restaurant and bar are under remodeling. They have tried to make a space for a bar but it is not well organized -- very limited liquor choices, not a great bartender -- but the surrounding bars and restaurant opportunities are endless.
It sounds like the new bar and restaurant will be first class.
This is a great hotel but the staff makes it fabulous.
December 14, 2011
Rated 5 out of 5 by BillRMD Fabulous Three Days
Once again, W Seattle and its Talent scored! Anthony at checkin was welcoming, efficient and kind; LiQi consistently styled the room to perfection; and Krism, Kay, Nuradin and Stephen provided their typically flawless and friendly service in Trace. Thanks ... looking forward to our return
February 4, 2015
Rated 2 out of 5 by SeattleACEP Lacked attention to details.
The W hotels are supposed to be at the upper end of the Starwood-affiliated hotels. While the staff at the Seattle W was certainly friendly, the following shortcomings were noted during my recent stay: (1) there was no bottled water in my room upon arrival, (2) one of two exercise bicycles in the gym was broken, (3) there are no coffeemakers in the rooms - there is coffee in the lobby for persons who wish to parade in their pajamas - this is not a good standard, and (4) I was printed an incorrect bill when I checked out, so had to telephone to get it corrected and sent to me. I should note that when I spoke with the manager after my stay, he accepted the feedback graciously and sought to retain my business in the future.
October 17, 2013
Rated 5 out of 5 by fortierpj Great hotel with a few minor issues
Wonderful hotel, great restaurant, comfortable beds and room, helpful staff, and convenient location. This hotel sets ths standard for customer assistrance and comfort. Couple of minor irritants that makes you wonder why: Only providing one bar of soap, when you need to wash your hands you have to share the soap with the shower. When you charge $15 a day for internet access it should include all devices you use in your room, lesser hotels provide it free!! In the bar, a house wine should not cost $15 for a 6 oz pour. Come on the wine was not that great. If you're going to compete with the high quality hotels don't go cheap on the small stuff.
April 30, 2012
Rated 2 out of 5 by Jane627 Not what we expected
Upon arrival we were disappointed to find out that we were rooming next to dogs. Dogs that did a whole lot of yapping when they heard something, anything, a cough, a door closing someone in the hall. We brought this to the attention of a person at the front desk, who said it would be dealt with. Although, we still heard them.
Another disappointment? We wanted room service but couldn't call them because our phone didn't work. So we called the front desk from our cell and no one seemed to mind that our phone didn't work.
I don't have the opportunity to travel much. I was looking forward to this trip. I booked a hotel that had great ratings and was happily willing to pay the price for a great hotel. Unfortunately this wasn't my experience.
December 10, 2012
Rated 1 out of 5 by WSeattle Do yourself a favour - AVOID AT ANY COST!!!
My family and myself got verbally abused and insulted by the staff member at W Seattle. I brought it to attention of the General Manager of the hotel. He absolutely ignored our concern and brushed us off without even an apology. General manager of this hotel is absolutely unprofessional shob who ignoring customers needs and concerns. Do yourself a favour, stay somwhere else.
June 1, 2012
Rated 2 out of 5 by Cynthia A Few Issues
I normally stay at the Westin or Sheraton when in Seattle, but ended up staying at the W this trip (business). As such, I expected a little more and was very disappointed that I actually received less than the other properties. Specifically, my room #1503 was very nice, however I could hear the person next door talking very clearly on the morning of the 23rd, even with my own TV on. Also, there are no black-out shades on the windows, just blinds that let quite a bit of light into the room. The lack of in-room coffee pot is also problematic, as I am unable to make my way down to the lobby until after I'm ready to leave for the day which is after having been up for over an hour. When I did come down to check out and get my first cup of coffee for the day, both pots were empty and I had to notify the desk and wait another 5 minutes until new pots were delivered. Another issue in the room relates to the stacked shelves on top of the bureau/dresser which block the TV from the bathroom while getting ready. Not an ideal design. And, the cheap iron with the setting print worn off so that you can't tell how you have it set to iron your clothes. Not huge issues individually, but collectively for the price ($230/nt plus $$45 parking)), I was very disappointed and would be hard-pressed to stay here again.
March 26, 2012
Rated 2 out of 5 by alexjohnson Just not very good
This was my second disappointing W stay this year. I think I will have to rethink the brand. In brand terms I think Lexington Ave in New York, or London - and I think that's what Starwood wants you to think. In Seattle, the reality is seems like a skin-deep makeover of an older property. My specific issue with it was that with Gold status, I was given a room with a connecting door that may as well have been a curtain. I was woken up when the occupant of that room, and a friend, proceeded to slam their door repeatedly as they worked out where they were going to carry on the party at 1.30am. (I will have given him joy when I played the radio while checking email at 6.30am.) Now, I appreciate that hotels have noisy guests - but I don't appreciate being rewarded for status by being given by a room right next to one in what certainly didn't feel like a full hotel. That the hotel still has these doors suitable only for Vegas or family resorts - and a tired old bath, and strange brown carpets, and furniture that looked like it came from the same catalog as Sheraton - makes me suspect in Seattle, they slapped a new logo on the building some years ago, play loud music in the lobby, changed the supplier of toiletries, and added at least $100 to the room rate, and more when they can. There was no coffee or tea in the room, though you could get it from a Thermos flask in the lobby - I couldn't quite believe it - and there was no tea. It's not terrible - but that is not good enough for this hotel brand. "W - it's not terrible" is unlikely to be the marketing slogan they run with for 2015. Having had a differently disappointing stay at another regional W, at best I am concluding that the branding means almost nothing. At worst, it's become a cynical way to get more money out of guests than they would for a Sheraton, but offering the same product. Think we don't notice? Sorry, but you have to think again. This hotel is very conveniently located, and I took the tram and it is one block (up a hill) and as a way to avoid Seattle traffic, that's definitely a plus. But my point about brand is that if you look under every rock, you may get a great deal. Brands are supposed to mean you don't have to.
December 22, 2014
Rated 2 out of 5 by Tgar04 Lackluster
From the start the hotel stay started off without much WOW factor. I typically stay at SPG hotels, specifically W's because I get the WOW factor. Seattle W, disappointed right from the start. The staff seemed unenthusiastic to be working at the hotel. Check-in service did not provide the usual information other than here's your room number. The staff rarely interacted with us at check-in, check-out, entering and leaving the hotel. The Bar staff all kept with the theme, with long wait times to get a beverage in a seemingly empty hotel.
August 20, 2013
Rated 3 out of 5 by Farmgirl Should have waited
We were able to check in early. Early Flight. Should have waited for a different room. The room it self was just fine. Very clean. The parking garage was next door with lights on all night and our blinds did not close all the way. Trash trucks were picking up in the alley below every night. The fitness center was very dirty. The machines had not been cleaned and the TV screens were fuzzy. The free weights were sticky. We have stayed at the W before and have always enjoyed our stay. Things were just off this trip. We will be back.
October 23, 2012
Rated 1 out of 5 by disappointe This hotel needs a great deal of help
I waited over three hours for a room (arrival at 115 pm). I was advised to wait in the restaurant and someone would get me. That never happened.
The room, once I got there was really lovely. I agreed not to have my towels changed but it turns out if you agree to that you get no service in the room at all. That was embarrassing: I had a business meeting in the room and it was not made up.
I arrived for breakfast and put in an order at 815 after waiting 15 minutes for service. I had to call a manager at 845 because I still had not been served. Although she apologized, her heart was not in the apology, and it seemed to me the apology was a counterfoil for a failure of service and of caring.
This is a hotel that looks nice, but does not appear to care about its customers.
July 27, 2014
Rated 4 out of 5 by TravelinKen Upscale, Comfortable Hotel
I was in town (June 2012) for a conference at the Convention Center and decided to stay at the W. The hotel lobby/living room area recently completed a renovation and it was looking good!
The hotel is convenient to the convention center (8 min walk) and only a 2 block walk from the Light Rail from the airport. There were many great restaurants around the hotel that you could walk to for dinner.
I enjoyed my room and they hotel was very well maintained. I would stay here again when in Seattle.
June 13, 2012
Rated 2 out of 5 by FrequentTraveller Disappointing
After a warm welcome, my stay deteriorated after each day.
WiFi is overpriced.
No Bliss Spa
Service at breakfast was so poor (waited 1 hour for food to arrive) that I went to Starbucks opposite for the rest of my stay.
No Black seal Rum
Half drunk bottle of water in mini-bar
Water in minibar not replenished - went to Starbucks...again.
I was on a group booking and after discussing with colleagues have requested that our company remove W Hotels from future bookings.
May 9, 2013
Rated 3 out of 5 by Lizzy1976 Check in was difficult
I had 3 rooms reserved for one night. We were able to get into one room on time, the second room later but the 3rd room was not ready until after 4:30. We do not know when it was actually ready because we left for the evening and did not actually check in until after about 11:30 pm.
Also I was expecting a 4 star bathroom in the room. The room was comfortable and clean but the bathroom was very MEH.
The staff was friendly and I give my best shout out to the consierge!
December 12, 2012
Rated 3 out of 5 by GRCC Average hotel
Everything in this property was average.
Front desk was typical.
Concierge was not helpful.
Doormen were permanently absent.
Service,with the exception of housekeeping that was efficient and speedy,was low quality for a W hotel.
A kids ice cream took 30 minutes to appear....
Breakfast had limited choice,a small buffet would be much more welcome.
Definitely I do not recommend this hotel.
Location is good downtown and design not bad,but for the rest is not a W property
July 25, 2013
Rated 2 out of 5 by Adventure45 Not worth the money for a W Hotel
This is the worst W Hotel I have stayed at. A major disappointment compared to others I have stayed at. Check in took forever as well as checking out with only 1 person working the desk.There was nothing really special about this hotel for the price, I walked into a stale hot room, grungy bleached stinky towels, blinds broken, mildew on the shower, no water pressure and said I would have city view and stared at a building. I am surprised reviews are pretty good for this hotel, so either I got jipped or no one has stayed at other W Hotels. I was excited to surprise my BF with an awesome hotel that he has never experienced before and I was highly embarrassed and bummed. Granted manager only gave back $50 bucks, woohoo for a terrible experince. Not satisfied and won't stay here again. Makes me nervous about other W hotels now
October 9, 2012
Rated 2 out of 5 by UWGraduation Follow Through
Great location. Close to local activities. The facility met expectations although exercise equipment was not very high quality. Had miscommunications regarding payment of bill related to my other guests who were staying. Although discussed multiple times it still required for me to call after I checked out to fix the bill. I hope that this is finalized but the email response was not completely consistent so I think I will need to do more follow up.
June 17, 2014
Rated 2 out of 5 by Jonathan453432 Called down regarding cleanliness - no follow up
I contacted the hotel when I first arrived regarding hairs in the bathroom. I was then moved to a new room. I contacted them again regarding long black hairs in the robe that were not mine. No follow up. I also reached out to the hotel when my room was not cleaned - they merely made the bed and left. Tissues which were not mine - I assume the house keeper had a cold - were left on the desk, as was a random water bottle left open by the bed.
July 21, 2014
Rated 5 out of 5 by HS75 Weekend in Seattle
This is my second time to the W in Seattle. Both stays were excellent. Room and Floors are very quiet and comfortable. Room is clean with good amenities. Didn't eat here this time but did the last stay. The food was good as were the drinks. The local shuttle to sights is helpful. One tip is that the Light rail station is two blocks away and provides easy and inexpensive transport to the airport. Easy to navigate the light rail, even for a novice.
January 6, 2014
Rated 1 out of 5 by VinnyP43 Very Disappointed
Was in town for an event, looking forward to staying here again as our first trip since St. Patrick's day 2013... Arrived to find out that the parking was all full and had to park 5 blocks away at the Hilton. Checked into a 'Cool Corner' room to find there was absolutely NO VIEW and the room was not even clean (#512), probably because they tried to place someone else there and they found it as undesirable as we did.
April 14, 2014
Rated 5 out of 5 by DG35 Great Place
This is truly a beautiful hotel in an ideal location in Seattle. I have stayed at other W's and they are all very nice. A couple complaints- $38 to park overnight seems a bit high, but it is the city so you have to expect it. The room service food wasn't great. I did go a Sunday so Sushi from Trace wasn't available but the burger was mediocre for $40. Beautful, clean room. Great views from the higher floors, very nice.
November 20, 2013
Rated 2 out of 5 by tcbd Valet a joke
I was turned away by valet even though I was staying at the hotel because they said they were full. There was no offer to take my luggage or to find alternative parking for me. After circling downtown for over 30 mintues, found a garage and then had to walk a block in the rain with my luggage to check into the hotel. I found this service unacceptable and I will not be staying at this hotel ever again.
December 21, 2012
Rated 2 out of 5 by DeniseB123 Room for improvement
I travel frequently for business. It is rare that I find the layout of a hotel as poorly thought out as this one. The lobby area is too small to accommodate a large group that was departing as I was arriving. Also, there was no easy access to the restaurant at the ground floor level when you have luggage with you as the elevators do not stop there. On top of that the hotel restaurant doesn't open until 6:30 and the room service's first delivery time is 6:15-6:45 so for those with an early morning meeting there is no easy way to get breakfast. The restaurant had delicious food but was also very expensive. The hotel staff was friendly and helpful but their check-in computers were not all working so check-in was slow and frustrating for the staff and the guests. Also, if you want a room with two doubles, you can't get an upgraded room. Not sure why. All in all, not my top hotel experience. I expect more from a W.
August 5, 2012
Rated 5 out of 5 by RandySFO No more 1 Start Hotels!
I'm a frequent W Hotel guest and have stayed in Seattle several times, plus Paris, Barcelona, New Orleans (in the Quarter), Hollywood, Silicon Valley, San Diego, New York (Times Square) and San Francisco. I live 2 blocks from the one in San Francisco, so I go there a LOT for drinks and breakfast. I also stay at there every year or two, Just for fun. I am always treated extremely well at every location, and am always surprised to find that people remember me. The uniqueness of each hotel is refreshing and I even bought the same bedding and mattress for my loft home in SF. The hotel and staff are always up to anything I want or need. I could go into details about the amazing service I've received ... from flowers in the room before I arrive to getting something from a drugstore on a Sunday night in Paris (to save me looking everywhere and wasting time). I've stayed in far more "luxurious" hotels, but I feel more comfortable in a W. It's not too anything. It's just right, at least for me.
September 15, 2014
Rated 1 out of 5 by Guest158 Change name to Motel 6
Arrive the evening and you cannot park here. Valet parking? A joke. Park your car in the Overflow garage and good luck if you have difficulty finding it or the hotel afterwards.
At the front desk the staff could care less about your elite status.
With no disclosure of the lack of parking facilities this hotel is a true bait and switch institution.
May 12, 2012