Rated 4 out of 5 by EHunterny Great Open Room Design
I have been to Seattle a number of times. but this is the first time staying at the downtown W. I was early and had a chance to go to the restaurant - it was FANTASTIC! Not a pretty good place, but an off the charts great place.
When my room was ready, it had huge windows and great views to look out. I can't wait to get back there and stay again.
September 30, 2012
Rated 5 out of 5 by Maxxxxxxxx Fun
Fun getaway. Great view from our corner room. Nice to be "above" it all.
September 30, 2013
Rated 1 out of 5 by 1dawgs Loud
I have never been in a louder hotel in my life. People slamming doors til 4am. The people staying next to us slammed into the wall so hard that the head board hit me in the head. My son jumped out of bed and thought something just crashed into the building. Too many drunk obnoxious guests staying at the hotel for me. I would not stay here again.
December 10, 2012
Rated 3 out of 5 by Brenna Staff issues at Seattle W
We arrived at the lobby bar after 1am. The bartender told me that we could not order any food but my companions received a very different answer -- and food -- from the waitress.
Noticing a couple of significant puddles on the floor in the middle of a pathway, I notified the bartender who didn't seem concerned. It took a while before someone cleaned the puddles up.
At our seats, my friend noticed the full bottom of a broken glass at her feet. I brought the item to the front desk as the bar staff had been lacking in service standards and the young man at the front desk took the broken glass but did not express any real concern.
I mentioned the above-noted issues to the front desk upon checkout and, once again, the clerk just stared blankly and said insincerely that he'd mention it to the manager.
In summary, the bartender and the front desk clerks seemed to adhere to a low standard of service and were not concerned about the safety of guests.
February 24, 2013
Rated 5 out of 5 by havebusinesswilltravel Once again, Amazing Stay.
I love checking into the W. Every time its a positive experience. Good energy, everyone is very happy and friendly. Its just a very good time. We were upgraded but to a room with 2 bedds. I asked to please be put in a bed with a king and they immediatly took care of us. Everyone was very happy and friendly and this is how a hotel should be.
July 20, 2012
Rated 4 out of 5 by Domino Deserving of high praise
The only reason the W does not have five stars in every category is their current parking dilemma. Vehicles such as F-150's must pay to park in a separate garage. Everything else, including aesthetics, restaurant, and professionalism is exceptional. I rank this W #3 of 32 starwood hotels in which I have stayed while in North America.
November 15, 2011
Rated 4 out of 5 by drdave Needs help on weekends for the corporate guest
I was told the business center wasn't open on Sunday so I couldn't print my boarding pass. I had to prompt your staff to help me use SOMEONE'S computer. Also it would be very helpful to have a hotel shuttle for errands on the weekend. Your property is lovely and I have stayed here with my family but I will not return for business.
March 19, 2013
Rated 5 out of 5 by Jch687 Great first visit
Friendly staff, located a block away from train to airport (very convenient), and comfortable beds. Enjoyed my stay very much.
September 19, 2013
Rated 2 out of 5 by Maria12 SPG Standards are Higher
Having stayed in other W hotels and other SPG hotels I had higher expectations. Sorry to say they were not met.
September 19, 2013
Rated 5 out of 5 by Shaji Nice Room
Overall a very pleasant experience. Highly recommend.
September 25, 2013
Rated 5 out of 5 by Paul1984 Don't know what the complainers are complaining about!
My wife and I usually stay at Westin properties. We heard about the W through folks at the Westin in Boston. Thought we'd give it a try. The staff at the W Seattle coud not have done a better job. From the manager on down the customer service was fantastic! Tom went out of his way to set up a 't' time for me at a local course! He should be commended! The fact is, everyone made us feel welcome. No one was rude or out of line in any way! The location is wonderful! We opted out of a rental car, usually we don't, and were happy with our decision. Everything is either within walking distance or is a short cab ride away. Great restaurants. Great people. Impecable service at the W! We'll be back! Were there a few chips in the edges of furniture? Sure! It's a hotel and some of the guests at any hotel are idiots! Overall it was a great experience! Our sincere thanks to the management and staff at the W Seattle for making our stay that much better! You're doing a GREAT job!
August 3, 2012
Rated 5 out of 5 by AKPanda7 Super Comfortable Bed!!
After hours and miles of walking around Seattle and at the Emerald City Comicon it was wonderful to come back to a fluffy bed. Many thanks to the front desk for a smiley welcome and loaning us two umbrellas on Saturday night when it pour down rain. We will definitely look in your direction for accommodations next year!
March 6, 2013
Rated 5 out of 5 by climbingman Excellent hotel
Sushi at Trace is great. Room comfort is ideal. Very highly recommended from a jaded business traveler.
September 18, 2013
Rated 5 out of 5 by MJDfrequent Great Place, Great Service, Prime Local
I've used The W for muliple business trip visits to Seattle, as well as other cities. Always an enjoyable stay with top notch service and facilities. The amtmosphere of retro-vintage-modern is super. Comfortable, upbeat and quality. Look forward to my next stay and recommend it other business and personal users.
January 7, 2013
Rated 4 out of 5 by Ruby77 Nice, but expected more
The room was clean, the beds were comfortable. The staff was very friendly and tried to be helpful, although we were unable to use the acura experience several times due to how busy it was. Also, I stayed there about 6 years ago, and nothing has been updated. Great location and it met our needs. Lounga was great
December 5, 2011
Rated 5 out of 5 by DebJ Great location
Only one con - returned from sightseeing to get ready for dinner and our room was not cleaned. However, when we called the maid did bring up clean towels within a few minutes.
September 3, 2013
Rated 5 out of 5 by Brian36 Incredible Staff
Incredible service makes staying at this hotel a delight. I didn't mind walking more than a few blocks in the rain back and forth to the convention center all week, because the staff greeted me every time I walked through the lobby. I really appreciate the outgoing courtesy from all the employees at the W.
March 25, 2013
Rated 5 out of 5 by RBG24 Service was excellent
The hotel service was excellent. They accommodated my request for no feathers and many other requests without second reminders.
September 11, 2013
Rated 5 out of 5 by Elly Great Service and Ambience
Excellent Service from all staff,..really liked the ambience in the Lobby Lounge which made it very fun to be a part of this hotel.
Great toiletries, very good quality and great mattresses too.
Excellent location in downtown SEattle, it is now my favorite hotel in Seattle, will definatley book again.
April 1, 2013
Rated 5 out of 5 by LadybugAP Perfect location
Complimentary shuttle a great service, Walkability to all "tourist" sites very easy--Needle, Underground, Pike Mkt., shopping, food, and light rail to SeaTac! Morning coffee, newspapers, afternoon cool drinks appreciated. Reception area and desk staff, exemplary. And 3 great weather days--:)
May 20, 2013
Rated 4 out of 5 by ajr194 good experience
Clean, modern, great sushi. It would be great if there was a sauna and/or hot top for relaxing after a long working day.
September 10, 2013
Rated 4 out of 5 by SuziNYC Slept very well in Seattle!
W is in a perfect location- walking distance to all tourist attractions. Staff were welcoming and helpful. Attended to all requests promptly and with s smile. Car service in town a plus. Comfortable and well appointed room. Good cocktails and small plates at bar. Breakfast was limited and expensive.
July 21, 2012
Rated 5 out of 5 by Shrky Good hotel, but service could be better.
Stayed at the W Seattle for 3 nights. Great food, good room, but the concierge service was lacking.
Friday night they sent us to a night club inside a shopping center that had been closed for 2 months. We could hardly get out of the mall, since it was late and had to find a side door.
May 27, 2013
Rated 3 out of 5 by JPFNYC Not as good as usual
Typically a very nice hotel but fell a bit short this trip. Room was not fully cleaned after my first night. Toiletries were not re-stocked in the bathroom and neither was the minibar. Lots of noise through the door adjoining another room.
July 31, 2013
Rated 4 out of 5 by L10inCO Good Experience
This hotel was located in a great area of the downtown Seattle area - close to nice resturants, starbucks across the street, SeaTac Rail line a block away. The staff was excellent - helpful, courteous. The rooms are average - very dull coloring and not as vibrant as the hotel lobby.
May 28, 2013
Rated 4 out of 5 by rova Nice hotel but dark
We were pleased with the room and amenities. Cleanliness was excellent.
Our only complaint was that we should have had the opportunity to turn up the lights when more brightness was needed.
August 21, 2013
Rated 4 out of 5 by citycougar Great location and atmosphere
You really can't beat the central location. Stayed here for business meetings, and the facilities were great for that purpose. Room was nice and clean, fantastic bed as expected at a W.
Only thing that didn't meet my expectations was the water pressure in the shower. Otherwise a 5 star stay.
July 21, 2012
Rated 4 out of 5 by Nuck01 Contemporary hotel
We only stayed one night but it was great, wish it was for longer. Great view of downtown, close to all amenities, nice young contemporary feel. Great bar off lobby with good food and drink menu. Will book again!
August 8, 2013
Rated 5 out of 5 by Harry04 Quiet and safe
I've stayed in several hotels in downtown Seattle, and will definitely stay here again. The staff was phenomenal. The location is convenient for shopping and business, and it was quiet. My room was very clean (and I'm picky), and the bed was comfortable.
July 3, 2013
Rated 2 out of 5 by rvdt Not the best hotel to stay in as a tourist
This hotel is below average in comparison to all other W hotels I have stayed at or visited. The customer service was not the best and the rooms were just average. There were not a lot of extra amenities in this hotel and everything was priced as if we were in NYC.
June 11, 2013