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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.9 out of 5 by 621 reviewers.
Rated 3 out of 5 by Did not meet expectations for a W-Hotel Great location, pleasant room, nice lobby. Arrived around 4:15pm and had to wait almost 45 minutes for the room to be ready. As an SPG Gold member, this was utterly unacceptable. Furthermore, there was no attempt to remediate this gaff with restaurant credit or anything else. Additionally, front desk charged us twice for the $150 incidentals pre-charge before we even got our room assignment. iPhone credit card app caught this. September 20, 2016
Rated 2 out of 5 by 1st time in Seattle. Great location but overall experience was poor. I arrived on Sunday 11:30am. Had some delay and trouble figuring out what do with my rental car and getting help checked through the door. Expect like other downtown core hotel, but they can put extra people at the front when it's busy to guide people and to help. Front desk ladies and gents were well represented like all W. Good job. The hotel need better signage, was trying to take pictures with hote logo the best I found was 2 small sign behind trees. I tried mobile sign in but front desk didn't acknowledge it, also even after checking with front desk a second time they never got my mobile app keys to work and never gave me a reason. Lastly I pre selected a local gift and suppose to be able to get a mug but ended up being forced to get 10 dollar or 500 points. For such highly priced hotel (350 Cad was rate although I used points for the bookings) there are no gold/platinum lounge nor anything in replacement. Yes I realize most W do not have lounge but most have other elements in replacement of (in addition to the welcome amenities which you guys also failed). Lastly I had some complaints here about the rooms, the doors are heavy, walls are thin, leaning towards the backboard with pillows trying to fall sleep I can feel the vibration / shakes and every door closing near by. Unfortunately this won't be an easy fix without re-doing the walls with some Reno. September 13, 2016
Rated 2 out of 5 by Poor Customer Service I have been staying at the W over the past several years when attending football games and other Seattle activities. When I arrived I told them that this is my favorite hotel. Well they changed my mind. I have asked to speak and left messages with the Director of the front desk and did not receive a call back. Poor Customer Service. The other SPG brands will be getting my business this year. I felt like I was treated like someone who they just did not have time for. September 8, 2016
Rated 5 out of 5 by Very enjoyable stay. We stayed a Saturday night with two 7-year-old children. The staff in the hotel and in Trace could not have been nicer or more accomodating. September 6, 2016
Rated 3 out of 5 by Wonderful bellboy While our stay itself was only mediocre, I would like to commend one of your bellboys, Jake, for his superior service. He was unfailingly polite and very helpful. Your hotel needs more knowledgable, friendly staff like him. September 4, 2016
Rated 5 out of 5 by Hidden jem amongst the W's From before arrival to checking in and throughout the stay, the staff is what impressed me the most. Yes the rooms are remodeled with clean decor, yes the beds are cozy and comfortable, yes the were soft and clean, but what impressed me the most was the consistently great attitude and friendliness all the W people displayed. I didn't hear a "no", rather, "what can we do to help?" It seemed like hospitality returned to this hotel and so will I. August 13, 2016
Rated 5 out of 5 by GREAT! The best thing about this hotel is the location! If you want to see Seattle and walk from place to place this is the hotel for you. I had a wonderful stay. August 13, 2016
Rated 5 out of 5 by W SEATTLE DOES IT AGAIN! Evening checkin after a long flight was efficient and welcoming. Fabulous room renovation superb! Krissm, Kay, Shiori and entire Trace team provided typically flawless, professional service, and food as usual delicious and beautifully presented. Anthony at reception and Michael at front-of-house true credits to your organization. Looking forward to our next stay! August 7, 2016
  • 2016-09-23 T12:40:11.669-05:00
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