Rated 3 out of 5 by NS1980 Average but could be great with a few tweaks
Front desk, door and valet staff were exceptional!! The location was excellent which allowed me easy walking to all of my meetings. The room was very clean and beds/linens were out of this world comfy. Window coverings allowed a lot of light in from the parking ramp across the way. There was more light in my room at night than I prefer which caused some sleep distrubances. The service in the bar/lounge was unacceptable; specifically an extremely rude, unprofessional bartender.Overall my experience was good, but for the price, I have stayed at other downtown Seattle hotels that I would book again before the W.
July 11, 2014
Rated 3 out of 5 by BadExperience714 This Hotel has a few issues
After my stay , I've now found a billing error. They are now charging me for an Honor Bar item I never took. Restaurant got my order wrong. Had to ask to get my room made up. 55 dollars a night for parking and you have to wait 20 mins to get your vehicle. Tipped the guy 5 bucks to take my bag into the hotel. He pulled it out of the car and dropped it and I carried it in. Took my 5 and said Sorry I have to move cars???? I have always liked this hotel , but I will not stay here again.
July 15, 2014
Rated 3 out of 5 by Dewey44 Seattle W
Great location with friendly staff. But, the hotel needs to invest in new beds and bedding. The bedding was terrible with old pillows, one flat sheet, no blanket and you expect your guests to use the dirty comforter that who knows how often they are dry cleaned or washed.
The mattresses need to be replaced with the newer pillow tops. Until we can confirm that this issue has been remedied, we will book our stay elsewhere.
July 15, 2014
Rated 4 out of 5 by canuckle Friendly and responsive staff
The hotel was nice enough to upgrade to a Fabulous room, which is a high floor corner room with nice views of the city.
The decorations are more of a hybrid of W meets Westin, both very nice options for accommodation, though the only quibble is the old school shower head (vs the nicer rainfall showerhead).
The internet speed was adequate and the complimentary water for SPG Preferred+ Guests was a welcome touch.
The Platinum breakfast (continental) was adequate, though the restaurant could benefit from one more staff for the dining area. The food was par for hotels.
Overall, a good, comfortable stay. Of the W's its the least like the decor of a W, more of a business hotel.
July 8, 2014
Rated 3 out of 5 by Alex21666 pass on this place.
Having stayed here now several times for both business and pleasure, I know what to expect here - 2nd generation W styling now pretty dated, the lack of a pool, the skimpy gym, and the coffee situation. But the staff and service is what made me overlook most of the other crap on previous stays. I think because of where the front desk is located in this hotel, the staff there seem to always be looking down busily at a screen. Though not quite aloof, they do seem to not want to engage anyone in the lobby. They are ever so attentive when you ask for things, but anticipating needs and being pleasant certainly goes a long way toward the best level of service, and that just didn't seem to be there. I was in the hotel for 5 days, so I don't think it was just a bad staffing day, or that no one had a chance to get to know of recognize me. I did not raise a fuss at any time though I'm a platinum member who did not get the suite upgrade that had been confirmed early on arrival day, so I should be sticking out like a sore thumb that everyone wanted to heal. Management made a poor decision about compensation for the inconveniences, and I have to say that I am changing previous reviews here for this hotel. Maybe we were shunned because we are a gay couple there on Pride weekend, but the gift basket addressed to Mr and Mrs could actually have been a mistake.
July 5, 2014
Rated 2 out of 5 by LeftSeater Customer Service non-existant
Hotel facilities and location are above average while the staff makes this hotel one we will not return too.
Upon arrival at the hotel there was a line to check in and I waited about 15 minutes before being helped. Once I made it too the desk check in took only a few moments and I was on my way to the room with the bellmen. We opened the door to the room and immediately were overcome by the smell. The bellmen apologized and we returned to the front desk. After another wait I was told I would be called when a new room was ready. Three hours later I returned and asked if my room was ready and they handed me keys to the same room. I asked if it had been cleaned and got a blank look. I explained what happened and the agent quickly assigned another room and indicated she had no idea why I hadn't been contacted. This second room was fine.
The next day we checked out at the required noon time and had our bags held for later retrieval. Front desk staff tagged them and put them behind the front counter. Upon our return 2 hours later, it took 35 minutes to locate all of our bags and deliver them to the curb for our cab. Of course by this time the cab had departed and we were left to hail one our own.
The room was well maintained and clean. Lobby restaurant was very good and the staff was an exception to the rest of the hotel staff.
Sadly, I can't recommend this hotel despite its wonderful location..
July 4, 2014
Rated 4 out of 5 by Brianw72 Good Job.
The guy working the front desk "Z." was great. Helpful, nice, professional....great job.
July 14, 2014
Rated 5 out of 5 by Doc5 Favorite W
Out of all of the Starwood properties I stay at, this is the best. Great staff, excellent restaurants and great rooms. You can even get Sushi via room service.
A tremendous property run extraordinarilly well!
July 13, 2014