Rated 4 out of 5 Great accommodations
Spacious rooms and very comfortable beds. No coffee pot in room but brought one up for us. Would like to recommend safety bars in bathtub. Also maybe a van to pick up at airport. So expensive for taxis for such a short drive.
July 19, 2014
Rated 4 out of 5 by ADDDDDDDDDDDDDDDDDDDDDDDD good location
good location easy to walk to attractions
July 19, 2014
Rated 3 out of 5 by NS1980 Average but could be great with a few tweaks
Front desk, door and valet staff were exceptional!! The location was excellent which allowed me easy walking to all of my meetings. The room was very clean and beds/linens were out of this world comfy. Window coverings allowed a lot of light in from the parking ramp across the way. There was more light in my room at night than I prefer which caused some sleep distrubances. The service in the bar/lounge was unacceptable; specifically an extremely rude, unprofessional bartender.Overall my experience was good, but for the price, I have stayed at other downtown Seattle hotels that I would book again before the W.
July 11, 2014
Rated 2 out of 5 by Alberto37 unfriendly staff
good location, unfriendly staff
July 18, 2014
Rated 5 out of 5 by IndianaDeb The Standard in Customer Service Excellence
I had the best experience EVER with the personnel who helped me with my room reservation. Specifically, the reservation had inadvertently closed not allowing me to register myself. Eric did what was necessary to confirm the reservation and provided me a wonderful treat upon my arrival. I'm a W fan!! Thanks!
July 17, 2014
Rated 3 out of 5 by BadExperience714 This Hotel has a few issues
After my stay , I've now found a billing error. They are now charging me for an Honor Bar item I never took. Restaurant got my order wrong. Had to ask to get my room made up. 55 dollars a night for parking and you have to wait 20 mins to get your vehicle. Tipped the guy 5 bucks to take my bag into the hotel. He pulled it out of the car and dropped it and I carried it in. Took my 5 and said Sorry I have to move cars???? I have always liked this hotel , but I will not stay here again.
July 15, 2014
Rated 3 out of 5 by Dewey44 Seattle W
Great location with friendly staff. But, the hotel needs to invest in new beds and bedding. The bedding was terrible with old pillows, one flat sheet, no blanket and you expect your guests to use the dirty comforter that who knows how often they are dry cleaned or washed.
The mattresses need to be replaced with the newer pillow tops. Until we can confirm that this issue has been remedied, we will book our stay elsewhere.
July 15, 2014
Rated 4 out of 5 by canuckle Friendly and responsive staff
The hotel was nice enough to upgrade to a Fabulous room, which is a high floor corner room with nice views of the city.
The decorations are more of a hybrid of W meets Westin, both very nice options for accommodation, though the only quibble is the old school shower head (vs the nicer rainfall showerhead).
The internet speed was adequate and the complimentary water for SPG Preferred+ Guests was a welcome touch.
The Platinum breakfast (continental) was adequate, though the restaurant could benefit from one more staff for the dining area. The food was par for hotels.
Overall, a good, comfortable stay. Of the W's its the least like the decor of a W, more of a business hotel.
July 8, 2014