Rated 1 out of 5 by Jessica Run down W
This is one of the most run down W hotels I have stayed in. In fact, from a branding perspective W should be ashamed that this hotel carries their name. It is overpriced (ok it's NYC) but for nearly $500 a night, I'd rather stay a number of other places. The rooms are definitely overused and it sounded like I was sleeping in a wind tunnel all night long. Staff is mediocre at best--my 7 am wake up call came at 7:10.
March 14, 2013
Rated 5 out of 5 by SPGLoyalistFL Great Location
Great location and great bar. I wish this hotel would update their rooms as the furniture was weathered a bit.
We had a meeting in their conference room area and Paolo was the best. Could not of been anymore helpful. This group made the trip!
October 9, 2013
Rated 5 out of 5 by controller1 Great Location
Reserved a Fabulous Suite. Great room. Housekeeping serviced the room during our requested hours each day of our three-day stay. Lobby bar is also a great place to kick back and enjoy. Return visit to Blue Fin was a disappointment. Requested free WiFi for the Gold amenity but was charged and had to have it removed at check-out. Location is great for Times Square and the Theatre District. We'll be back in December!
August 23, 2012
Rated 2 out of 5 by smilin37 No Hot Water!
I stay at the W in Times Sq once a month and have for the last few years. Two of my last three visits . . I was unable to have a hot shower. I get up very early. . and am not sure if this has somehting to do w/it. . .but I took a cold shower and had to run the shower for 15 mins to get any warmth. I think I will stay elsewhere. I told the gentleman when I checked out. He was not interested in my issue.
May 16, 2012
Rated 5 out of 5 by terran Everything is wonderful, here.
We had a wonderful time at the W Times Square. We loved the cleanliness, friendly staff, and atmosphere. Everything about our stay was simply fantastic.
As we were there for our 10-year anniversary, we were pleasantly surprised with a card, some champagne, and chocolate-covered strawberries. Give our thanks and regards to Kristin
Thanks again for such a great experience in NYC. We'll be back!
June 11, 2013
Rated 5 out of 5 by Hank Amazing Hotel
Imagine living in an observation deck... seriously... we stayed on the 51st floor... it was a live experience... i even slept slept on the chair next to window... it was an experience... I will definitely stay at this hotel on my next trip to NYC...
i still cant believe that I slept while I was overlooking the Times square,and Manhattan - New York streets...
August 19, 2013
Rated 4 out of 5 by Newyork5 This Hotel has great night life, food and drinks
The W Times Square is a very exciting Hotel. It offers terrific night life and a couple great restaurants to choose from. The location is in the heart of New York in the theater district which is very busy so make sure that's the type of stay you're looking for - this is not a relaxing get away location - it's vibrant and pulsating!
September 5, 2013
Rated 5 out of 5 by TL20913 W Time Square
We were upgraded to the top floor upon check in and this started the whole trip with a big WOW!! My 8 years old daughter was so excited to stay on the top floor. We were able to see the river on one side and part of the Time Square on the other side. The staff were very friendly and the room is spacious compare to other W in the area. This is the best place to stay if you are visiting Time Square!!
August 23, 2012
Rated 5 out of 5 by JMC58 Superlative
The Hotel excelled in every aspect, from initial check in and upgrade, to the room comfort, the little extras like slippers, shaving kit and tooth brushing kit to the soaps and similar products. The hotel is easy to navigate and centrally located. The staff are extremely professional and courteous. I make the W my go to hotel whenever I travel for business or leisure. It's my home away from home.
August 26, 2012
Rated 4 out of 5 by mikeyw Highly recommended hotel
Perfect location in the middle of Time Square, Fabulous room views. Spacious rooms for New York. Easy to get to other locations. Only complaint if I had to FIND one is, be prepared for the lobby to be loud if you check in late hours. This Hotel went above my expectations.
September 23, 2013
Rated 5 out of 5 by Cindy58 This hotel is very comfortable with excellent features
I really found the room to be warm and comfortable. The front counter staff was very professional. The restaurant was excellent and their staff was great.
October 11, 2013
Rated 3 out of 5 by JamesR Staff needs more training
Let's see, previous guest's body hair on bathroom mirror. Valet who said car would be up in 30 minutes, when questioned after 45 minutes it miraculously appeared immediately. Poor security: staff member used his card to enter my floor for me, who let the after hours party get on the elevator at 3:30am?
Did not provide Gold/Platinum preferred check in despite this being a firm SPG rule
December 18, 2012
Rated 4 out of 5 by Pops44 Housekeeping Needs Help
Overall, staff was excellent, including bellman, front desk, concierge and Library. However, there was a bag of garbage left in our closet from previous guest and glasses were in halleway for an entire day. No robes in Suite?
September 30, 2013
Rated 4 out of 5 by Luly great situation
This hotel is Modern, nice bar and the rooms with a view are really spectacular.
October 16, 2013
Rated 5 out of 5 by Auntnj upgraded to Suite
Upgrade was well worth the extra money. Had nice sitting area with pull out couch. Came in handy when a college friend of my niece came to visit and they stayed up late while Auntie relaxed in bedroom. Good use of space...room well designed to utilize every inch of this room. Enjoyed the stay will stay again. Did not get to see much more of the hotel thn the room and lobby.
January 3, 2013
Rated 5 out of 5 by HanSOLO More than just a room in an amazing location!
The W Times Square has the usual funky and friendly style you should expect from a W Hotel. However my recent stay was made exceptional by the service and unexpected personal attention I received. Special thanks to Patrick from Concierge for ensuring it was a memorable anniversary for my wife and I. The team were cool and brilliant, I will definitely stay again when in NYC!
September 18, 2012
Rated 5 out of 5 by MarcDS WOW
I spend 3 nights at the W together with my Daughter last week. It was an early birthday present for her 16th birthday and I wanted to show her around NY. The hotel location in the middle of Times square is great, it is close to everything. Rooms are very nice and staff very helpfull and attentive. We have enjoyed our stay in NY very much and W was an important contributor.
August 21, 2012
Rated 4 out of 5 by Cudabrown61 Hotel always gets the job done
Good not great. Staff was professional and polite. Room was solid. Service was good too. I don't normally give great reviews unless I get upgraded to a small suite, so that's my issue. And if you don't upgrade me because of the corporate rates negotiated, it's not my fault. The airlines always upgrade me, regardless.
I'm rarely disappointed when I come to the W.
January 11, 2013
Rated 5 out of 5 by sashgi My Stay at the W
I would definitely recommend this hotel to anyone. Conveniently located in the middle of Times Sq. Great room and i loved the limelight on the 7th floor. Had a fun night at the bar and the DJ was great. Front Desk was very helpful in recommending restaurants to eat etc.Anyone looking for a fun weekend at a great hotel should book a stay at the W Times Sq.
March 25, 2013
Rated 4 out of 5 by John12 Really?
I had a nice enough room, although I've always gotten better upgrades at this hotel when I've stayed there in the past. The bathroom wasn't great. teh sink had very little water coming out of it, and the shower never got hot. There was also no room to put anything on the sink - it was small, and there was no counter space in the bathroom whatsoever. .
April 4, 2013
Rated 3 out of 5 by Mizzou Okay
Stayed in "Cool Corner" Room. Made reservations in September. Requested view and highest floor. Placed at one of lowest floors and on the side, barely a view of Times Square. Ate at two Five Star Resraurants and they were lower priced than two sandwiches and dessert from room service on night of arrival. It was "okay", but I will look more next trip.
February 19, 2013
Rated 4 out of 5 by Bram02 Check-in & Check-out speed is awesome
The process fr check-in and check-out is very fast. i really like their system.
October 8, 2013
Rated 4 out of 5 by TC504 Special Care
We really enjoyed our stay at the W Hotel in Times Square. Being in the middle of the action goes without saying. The staff were attentive to our needs...from the fan for noise to help sleep at night to the "little Anniversary extra" it made us feel special. We loved the party in the lounge each night. Thank you for a memorable stay in the Big Apple
January 21, 2013
Rated 5 out of 5 by simplybeautiful Wonderful Hotel
The hotel is in a pime Time Square location. It is very on trend and we had a blast. This was a girls' weekend trip but I would suggest this hotel for couples as well. The bar was lots of fun at night. There was a dj. Blue Fin restaurant is located downstairs. Overall, this is a great hotel and I would absolutely recommend it to family and friends.
February 12, 2013
Rated 4 out of 5 by Jordan5 Possibly the best location you can get!
Great location, right in TImes Square. I thought the hotel met my expecations of a W. My only complaint was that I checked in and was sent to a room that was dirty and had not yet been serviced. I had to wait an extra 20 mins in order to have someone come clean it. This is the last thing a traveler wants to deal with when just arriving at a hotel.
April 7, 2012
Rated 5 out of 5 by CathyB I love the staff!
I have stayed at the "W" Times Square half a dozen times in the past three years. I look forward to my stay each time. The rooms are spacious and comfortable, the hotel is conveniently located for my business needs,
and I have never experienced a more wonderful and
I recommend the hotel to friends and business associates often.
October 1, 2012
Rated 5 out of 5 by Metro Front Desk
I was with a group but upon check in provided a credit card and instructed front desk "I pay for my own room." Upon check out was told my account was settled to the group account. The receipt I was given did not show if I indeed got my Starpoints. Small issue, and only issue in an otherwise great stay. (Also, slow service in lobby bar).
February 27, 2013
Rated 2 out of 5 by Jack25 Glitches
Our room on the 28th floor had a connecting door with no lock. The bell, and others just blew it off til we went back to desk . They put us in the "last room" available looking out on a concrete wall.
I left a pillow behind and called to retrieve it but housekeeping never turned it in. That's honest! The doormen and concierge were great.
July 23, 2012
Rated 4 out of 5 by RM2004 Great Location
Great location in Times Square - walking distance to theaters and Fifth Ave. Friendly front desk staff. Hotel furniture in room (chaise) could use an update. Restaurant Blu Fin is average. On one occasion there was a SHELL in the sushi and the server dismissed it as if it was no big deal. Luckily I did not cut my mouth or swallow it.
April 19, 2013
Rated 3 out of 5 by Miguel1963 Desperate need of a renovation.
Unfortunately this property is in desperate need of a renovation. Also the staff in the front desk could use an attitude adjustment. I stay a lot at SPG properties and this has been the worst experience ever. I must say that the housekeeper and the gentleman that brought my room service dinner were both very friendly and attentive.
February 27, 2013