Rated 4 out of 5 by Guest13 Great place to stay
I have been stayed in this hotel several times when I travelled for business trip. I have to say that the customer services at this hotel is exceptional, from door man to receptionist staff. Can't ask for more than what W-Hotel staff and their courtesy provide to their guests.
Only thing that is not my favorite is the room size for this hotel. It is very small. Other than overall experience is very positive with this hotel.
April 8, 2013
Rated 4 out of 5 by Mily great location
The hotel had a great location and was near pretty much everything. The staff was nice and friendly. The bed and pillow was amazingly comfortable but the only downside is the cleanliness of the room especially the bathroom. Maybe the maid was in a rush and didn't clean the way she normally does, i don't know. Btw, we stayed in the cool corner room and the view was nice.
The restaurant Blue Fin, in the hotel, was delicious,
September 4, 2012
Rated 2 out of 5 by wendi Not so great
not so comfortable
no place to put suitcase but on desk
light by bed did not work
lighting in general poor
inconstant turn downs
a maids cart was perpetually parked outside my room
shower pipe stuck out wall with out a finishing piece
was told there was a snack shop, never found
given miss information by front desk
not a good stay!
February 24, 2014
Rated 3 out of 5 by aggienerd Loud
Great location, the staff that I could actually hear was very nice. Decibel level on the 7th floor lobby/bar at night was about 110 (I have a sound meter app on my phone). You can't beat the location if you want to be near times square. Room views were outstanding. No hot water the first night and took about 15 minutes to get to the fixtures the next 3 days after they told us to "just turn on the faucet and wait".
October 14, 2013
Rated 5 out of 5 by worldtravelernewyork TEN STAR hotel!
From the moment I made my reservation, to checking in, WHILE staying in the hotel and after checkout, service has been top knotch. The manager even sent me an e-mail DURING my stay to ensure that I have all I need and contact him if there is anything else I need to ensure an awesome stay.
ALL other hotel chains need to take W's (and SPG's) lead on customer service. I'm coming back SOON!
January 13, 2014
Rated 1 out of 5 by Jessica Run down W
This is one of the most run down W hotels I have stayed in. In fact, from a branding perspective W should be ashamed that this hotel carries their name. It is overpriced (ok it's NYC) but for nearly $500 a night, I'd rather stay a number of other places. The rooms are definitely overused and it sounded like I was sleeping in a wind tunnel all night long. Staff is mediocre at best--my 7 am wake up call came at 7:10.
March 14, 2013
Rated 5 out of 5 by controller1 Great Location
Reserved a Fabulous Suite. Great room. Housekeeping serviced the room during our requested hours each day of our three-day stay. Lobby bar is also a great place to kick back and enjoy. Return visit to Blue Fin was a disappointment. Requested free WiFi for the Gold amenity but was charged and had to have it removed at check-out. Location is great for Times Square and the Theatre District. We'll be back in December!
August 23, 2012
Rated 4 out of 5 by Michael22 Great concierge team
Very helpful staff-concierge and front drive
April 4, 2014
Rated 5 out of 5 by smokersgirl Right in the Heart!
Cool hotel right in the Heart of Times Square! Fun place to stay when you want to experience NYC as the quintessential tourist. Very cool vibe and excellent staff-- from the doormen to the front desk, to the housekeepers, to the bartenders in the Living Room. We have stayed for quick trips to the city many, many times, but I am sure it is also the perfect spot for business.
January 21, 2014
Rated 5 out of 5 by Anniem125 Wonderful staff!!!
The Staff & Service at the hotel was above and beyond exceptional! From the Front Door Team always opening the door without hesitation to the Front Desk Team knowing who we were at time of checkin (mentioning my mother's birthday and wishing her a great day & stay) to Leo (WW Talent Coach) checking in with us via email prior to departure (GREAT touch) it was the best NYC experience every! We will be back!!!
July 8, 2013
Rated 2 out of 5 by smilin37 No Hot Water!
I stay at the W in Times Sq once a month and have for the last few years. Two of my last three visits . . I was unable to have a hot shower. I get up very early. . and am not sure if this has somehting to do w/it. . .but I took a cold shower and had to run the shower for 15 mins to get any warmth. I think I will stay elsewhere. I told the gentleman when I checked out. He was not interested in my issue.
May 16, 2012
Rated 5 out of 5 by Dave Perfect Location
Spent a wonderful 4 nights at The W - Times Square ... in spite of some cold and wet weather, the weekend trip from South Texas to the frozen North was perfect .. staff friendly and helpful ... rooms well appointed with a fabulous view of the City ... Lobby Bar perfect place to stop after a long night out ... will definitely be back !!
February 11, 2014
Rated 4 out of 5 by Scottedina Location location location!
Nice hotel, friendly staff, hard to find in New York City. You cant beat the location. If you want a hotel near the center of the party this is it!!!! I would not try to drive to this hotel, the roads and the traffic makes it difficult and GPS does not work well (the tall buildings block the signal). We will stay again, also as a Platinum they upgraded us. We stayed on a Weekend.
December 28, 2013
Rated 4 out of 5 by jeff9878 The W is great
We love the W brand. The particular rm we were in  however, was stifling. The temp was set at 65 with the fan on high but the room temp stayed in 70s
March 23, 2014
Rated 5 out of 5 by TL20913 W Time Square
We were upgraded to the top floor upon check in and this started the whole trip with a big WOW!! My 8 years old daughter was so excited to stay on the top floor. We were able to see the river on one side and part of the Time Square on the other side. The staff were very friendly and the room is spacious compare to other W in the area. This is the best place to stay if you are visiting Time Square!!
August 23, 2012
Rated 5 out of 5 by Jenkin hotel is great
hotel is great though room is smaller than expectation.
March 31, 2014
Rated 4 out of 5 by cloud Everything's good just...
Everything was good just when I check in she said no suite available that's why I can't get upgrade.. I asked few more times n she said she just found suite room is available... I got suite but ... What if I did not ask to her.. What if before I ask she upgrade my room, I would more happy...
February 26, 2014
Rated 5 out of 5 by JMC58 Superlative
The Hotel excelled in every aspect, from initial check in and upgrade, to the room comfort, the little extras like slippers, shaving kit and tooth brushing kit to the soaps and similar products. The hotel is easy to navigate and centrally located. The staff are extremely professional and courteous. I make the W my go to hotel whenever I travel for business or leisure. It's my home away from home.
August 26, 2012
Rated 2 out of 5 by DAMayor Well located, but.......
The hotel was obviously very worn. The furniture in the room was ratty and worn out, particualry the lounge seat located to left of the bed. It was really just a nasty cracked leather. It looked like a the seat in a 40 year old unrestored car. Nasty....
Check in was a hassle and took way to long mainly because there was only one person behind the counter. He did his best, but couldn't keep up.
September 12, 2013
Rated 5 out of 5 by terran Everything is wonderful, here.
We had a wonderful time at the W Times Square. We loved the cleanliness, friendly staff, and atmosphere. Everything about our stay was simply fantastic.
As we were there for our 10-year anniversary, we were pleasantly surprised with a card, some champagne, and chocolate-covered strawberries. Give our thanks and regards to Kristin
Thanks again for such a great experience in NYC. We'll be back!
June 11, 2013
Rated 5 out of 5 by tG100 Great hotel, great location!
I had a corner room which offered a lot of light and was quite spacious. Bathroom lighting was good and shower pressure was wonderful.
Lounge is great for low key cocktails in the early evening hours, and "hopping" as the night wears on ~ great for impromptu dancing with friends.
Will definitely recommend!
February 19, 2014
Rated 2 out of 5 by AAA111 Doesn't compare to other W locations!
Upon our initial arrival we were disappointed in the room size, view (roof of connected theatre) and lack of heat! Management sent a mechanic up immediately though and he was able to reset the heat. Later i realized there was mildew stains in the shower (yuck).
March 4, 2014
Rated 4 out of 5 by kg2349 Excellent but . . .
I've never been in a hotel where the cleaning staff was as consistently loud and talkative in the hallways throughout the day as they worked. Obviously, Manhattan is an international destination and guests may be sleeping during odd daytime hours. It is one thing for guests to be loud in the hallways but it is another for staff to be loud day after day. Otherwise, this hotel is excellent.
August 6, 2013
Rated 4 out of 5 by Macek13 Modern place, good location
We liked the design of the hotel a lot, beds were surprisingly comfortable -even though they were just double beds - it will be nice to have queen size beds instead -we had our 6 year old with us. Housecleaning was impeccable, room service fast -even though they forgot tea I have ordered.
The front desk is the main minus. We were charged and requested to pay despite the fact that we had paid already (was part of the flight and hotel package) Only upon arrival to our hometown we verified that it was paid upfront and we had to request a refund -which proceeded smoothly. The bar was noisy and I got a broken champagne glass where I cut my lip on , the waitress promised discount- which never came. The next evening we were significantly overcharged in the bar -it was rectified the next they at the front desk thanks to persistence of my husband.
So overall the hotel has a great location, nice decor, just the people training should probably improve.
January 21, 2014
Rated 3 out of 5 by JamesR Staff needs more training
Let's see, previous guest's body hair on bathroom mirror. Valet who said car would be up in 30 minutes, when questioned after 45 minutes it miraculously appeared immediately. Poor security: staff member used his card to enter my floor for me, who let the after hours party get on the elevator at 3:30am?
Did not provide Gold/Platinum preferred check in despite this being a firm SPG rule
December 18, 2012
Rated 4 out of 5 by nicwest great hotel
wonderfull staff, great restaurant and bar.
hotel rooms could use some refurbishing!!
March 24, 2014
Rated 5 out of 5 by LSL1 Our favorite!
My family and I have been staying at this W for the past few years and we simply love it. Impeccable serivce and attentiveness to the smallest details. And, they make children feel so welcome and special--e.g., Allison at the front desk had a nice personal note and cookies for my kids waiting for them in the room! We will be staying again for Christmas this year!
November 25, 2013
Rated 5 out of 5 by Auntnj upgraded to Suite
Upgrade was well worth the extra money. Had nice sitting area with pull out couch. Came in handy when a college friend of my niece came to visit and they stayed up late while Auntie relaxed in bedroom. Good use of space...room well designed to utilize every inch of this room. Enjoyed the stay will stay again. Did not get to see much more of the hotel thn the room and lobby.
January 3, 2013
Rated 5 out of 5 by HanSOLO More than just a room in an amazing location!
The W Times Square has the usual funky and friendly style you should expect from a W Hotel. However my recent stay was made exceptional by the service and unexpected personal attention I received. Special thanks to Patrick from Concierge for ensuring it was a memorable anniversary for my wife and I. The team were cool and brilliant, I will definitely stay again when in NYC!
September 18, 2012
Rated 5 out of 5 by MarcDS WOW
I spend 3 nights at the W together with my Daughter last week. It was an early birthday present for her 16th birthday and I wanted to show her around NY. The hotel location in the middle of Times square is great, it is close to everything. Rooms are very nice and staff very helpfull and attentive. We have enjoyed our stay in NY very much and W was an important contributor.
August 21, 2012