Rated 1 out of 5 by NYC2015 Worst ever stay
The rooms were in a dreadful state - looking tired, dirty, hair on the floor, dust everywhere. Elevator noise is present in 90% of the rooms. Always having to queue to see someone at reception. A "not-my-job-attitude" by hotel staff. Shocking.
November 29, 2013
Rated 1 out of 5 by KWBLondon Not a place to rest
The main issue with this hotel is the location and noise / light pollution from times square - I stayed for four nights on business and despite requesting a room facing away and on the top floors the noise was awful. examples include a truck with beeping noise that was fixing a light display which started at 4am and didn't stop at all and the fact the rooms have blinds only which don't block out the lights in times square what I would consider a relatively easy thing to fix. The hotel itself in terms of room comfort is ok - no bath and small bathrooms but clean - Gym is very small for size of hotel and even at 5-30 am it is very busy (probably as a result of everyone not being able to sleep due to the noise). I would not stay there again purely as I am on business trip and need to try and get some sleep...I would move a few blocks away
November 24, 2013
Rated 4 out of 5 by PankD69 The hotel has great location
We enjoyed the hotel due to it's location, it's decor and the staff was very friendly. The room wasn't ready when we arrived at 2:15 PM even though I had requested early check-in... we had to wait for an hour. We were in NYC for our 15 Yr Anniv. I had requested a suite upgrade either using my SPG Suite Night Awards or by paying for it... got neither, despite making a couple of calls. You would think they would accommodate an SPG Platinum member's request for a suite upgrade for a 15 Yr Anniv trip. Breakfast at Blue Fin was OK, we waited 15 min to get coffee and then the kitchen messed up our order. The manager apologized profusely and comped us the breakfast. People at two other tables around us got up and left. We decided not to go back for the rest of our stay.
December 2, 2013
Rated 5 out of 5 by BOOGY great hotel and greaT LOCATION
hAD A GREAT TIME AT THE HOTEL AND LOVED THE CORNER ROOM OVERLOOKING TIMES SQUARE. WILL DEFINITELY RECOMMEND THE HOTEL TO FRIENDS, READERS AND COLLEAGUES BOB
December 5, 2013
Rated 5 out of 5 by Jokylo This hotel was very accommadating
We were impressed by the staff especially the ladies that worked in Housekeeping. We traveled with a four year old and they were so nice and such a pleasure. The concierge service was impeccable as well as all the employees at this hotel. Location was fabulous for going to theatre and easy access to anything you want to do while staying in New York.
December 3, 2013
Rated 5 out of 5 by Bob1970 Staff was awesome
Took an earlier flight at last minute for our anniversary wknd, and sent email request for early check in. We arrived at 930 am and room was ready and waiting. Back to room after dinner and bottle of champagne was waiting for us. The staff exceeded our expectations and would definitely recommend.
November 20, 2013
Rated 3 out of 5 by Kai67 Location is great but...
I can only recommedn this hotel for loaction, but nothing else...check in takes ages, fab suite was more or less clean, except for bathrooms, nstains on floor and wall in both of them; diry sink etc. No refill in shower gels, shampoo etc.
Htl needs make over; everything appears run down!
December 2, 2013
Rated 4 out of 5 by ann49 overall a good experience
We loved the location of the hotel - walking distance to everything - and we enjoyed our stay. However, I did not like the set-up of the bathroom. The walls were practically see-through so there was virtually no privacy. I would not stay in a room like that ever again. Also, the breakfast we ordered was good but no where near worth $100! We each had 2 eggs, coffee and toast. Breakfast was completely overpriced.
November 18, 2013