Rated 5 out of 5 by BentleyBeagle3 Location Location Location!
This was a Broadway trip: focus on shows & this W is located in the heart of the theatre district.
April 9, 2013
Rated 2 out of 5 by Dissatisfied NOT a Category 6 Hotel
Postage stamp room, with Starwood Gold upgrade to a room on a high floor, 3 feet from the elevators, so we could hear loud guests al night.
The "bathroom" is not a separate room. Rather, it is glass walls around a tiny space, part of the hotel room. The glass doesn't even block out the light. One bar of soap was provided, with non-soapy, soap suds in the shower. Did get slippers and shower cap when requested.
The lobby is loud, indicating a hotel more for the younger set.
Definitely not worth the AAA discount rate, which , with taxes was $500/night.
Starwood should be embarrassed to count this hotel in a high category 6.
Only plus is convenient location, walking distance to theater, and restaurants
Needed several steps to get an email confirmation printed without spending $13.
April 8, 2013
Rated 4 out of 5 by Guest13 Great place to stay
I have been stayed in this hotel several times when I travelled for business trip. I have to say that the customer services at this hotel is exceptional, from door man to receptionist staff. Can't ask for more than what W-Hotel staff and their courtesy provide to their guests.
Only thing that is not my favorite is the room size for this hotel. It is very small. Other than overall experience is very positive with this hotel.
April 8, 2013
Rated 4 out of 5 by rzzg Hotel - great. Parking - obscene
The hotel and staff were as would be expected for a W. Only concern was the sticker shock of $86 incl taxes for a day of parking - excessive even for NYC. If I had any idea it was that much when checking in, I would have gone down the block to numerous other parking options. I don't like surprises.
April 6, 2013
Rated 4 out of 5 by John12 Really?
I had a nice enough room, although I've always gotten better upgrades at this hotel when I've stayed there in the past. The bathroom wasn't great. teh sink had very little water coming out of it, and the shower never got hot. There was also no room to put anything on the sink - it was small, and there was no counter space in the bathroom whatsoever. .
April 4, 2013
Rated 5 out of 5 by Delaware41 Thsi hotel has great service and location
The W in NYC - Times Square is located in a great spot. The staff is very professional and personable. The attention to detail is outstanding and they aim to please.
April 4, 2013
Rated 3 out of 5 by Bonnie Hotel needs a makeover
This property is really sad these days. The wear and tear on all the furniture and walls and tiling is horrible. You can't beat the location and the staff are still great, but come on starwood, invest a little cash here.
April 3, 2013
Rated 5 out of 5 by PRTurist Excelent!
Great location, amazing service
April 2, 2013
Rated 3 out of 5 by owldaughter58 W Times Square - Average
For 22,000 starpoints we will not go back. My 18 year old daughter and I went for a night out in NYC. The location was great but that does not make up for the service which was less than average.
Check in was the most disappointing - little to no recognition for SPG membership. They offered me a free drink or wifi - that was it! They did NOT offer an automatic upgrade and the room was tiny. I found out by talking to the concierge that my checkout time was 4:00 - which was the one decent perk. At the check in desk, the clerk wrote on my room key cover that check out was at 3:30, but did not mention this as a courtesy. We returned to the hotel at 3:15 to rest and pack up and even though I told the housekeepers we were checking out at 4 - they opened the door once without knocking and knocked two more times between 3:15 - 4! Very unpleasant!
The concierge desk was exceptionally helpful w recommendations and directions - however the prices they gave me for the restaurant they recommended were less than half what we found when we got there! We stayed and the food was delicious - but the I just found this whole experience lacking in detail and definitely lacking in SPG perks. Also, the concierge desk had ONE person at 5 p.m. - we had to wait in a line for 10 - 15 minutes to get help. WHAT? at 5 p.m. on a Friday night only one person to answer questions? That was very poor service for a 5 star hotel!
March 31, 2013
Rated 5 out of 5 by DG1976 Nice and comfortable
Friendly staff, typical W facilities, good views
March 30, 2013
Rated 3 out of 5 by John Security
I was ok with the stay until I was acosted by the prostiture getting on to the elevator when I returned from dinner. I know it is a difficult challange to handle but I would have thought there would have been a little tighter security
March 27, 2013
Rated 5 out of 5 by kahlua310 Thoroughly professional
This is a hotel which is thoroughly professional.
They anticipate needs and have them me before the guest arrives. Everything seems easy and super comfortable.
March 26, 2013
Rated 5 out of 5 by CG10 Perfect view
We were on the 23th floor and had an amazing corner view of times square that I will never forget
March 26, 2013
Rated 5 out of 5 by AmandaP188 This hotel's service was excellent
The service at the W New york was excellent! The staff was very helpful and friendly. I traveled to NY with a group of 18, and could not find my wallet when we got there, the front desk was so nice in getting it all figured out and settled. The rooms were ready for us before the scheduled check in time, and after we stored our luggage all day after our check out, they had it stored conviently and on a separate floor so we could get all of our luggage without being in a crowded room.
I was soo pleased with every aspect of our stay at the hotel! I would highly recomend for large groups or groups with teens!
March 25, 2013
Rated 3 out of 5 by LC52 Rooms & Service Require Attention
The reading light on one side of the bed was broken and neither of the lights under the bed side stands worked either (the one that have the pink tint). Bathroom towels and soap replacement were inconsistent each day. Same for trash not always being emptied.
March 25, 2013
Rated 5 out of 5 by sashgi My Stay at the W
I would definitely recommend this hotel to anyone. Conveniently located in the middle of Times Sq. Great room and i loved the limelight on the 7th floor. Had a fun night at the bar and the DJ was great. Front Desk was very helpful in recommending restaurants to eat etc.Anyone looking for a fun weekend at a great hotel should book a stay at the W Times Sq.
March 25, 2013
Rated 3 out of 5 by dmh32678 First bad experience out of five stays
I would like to begin by saying that all of the employees that I came into contact with were great. They all had a great demeanor, and were very able and willing to assist me any time I came in contact with them.
While I am impressed with the level of service that I received, I am sadly quite disappointed in my room.
The room that was assigned to me definitely falls way below W standards, and most certainly below the five past visits I have had to this specific property.
The carpeting in the room was tattered and fraying at the edges, the living room closet was off it track, the sink in the main bathroom is cracked, and well as the tiles on the floor, the shower door did not securely fit and leaked every time the bathroom was used, the sink in the spare bathroom looked as if it was about to fall off the wall, the drawers in the living area were bent and missing pieces of the finishing as well as had metal sticking off of them, when we opened up the sofa to use the sleeper bed there was a used condom in the couch.
Finally one day the shower backed up leaving my guest unable to shower, We left the hotel when the repair man was leaving, and when we arrived two hours later the house keepers were just beginning to clean the mess.
Finally when I arrived back at the hotel Friday night around 2am, the lobby was packed with what appeared to be some sort of event / club. On my way to the back bank of elevators a girl threw up on the back of me as I was walking ahead of her. At that point I had enough and decided to leave the hotel on Saturday, a day early, and find accommodations elsewhere for the night.
I have been to this hotel many times, and I unfortunately have a non cancelable reservation coming back for May 10, but this was not what I would consider to be a good hotel experience.
March 24, 2013
Rated 5 out of 5 by Wright The Best Location Ever
A wonderful hotel, with great staff and facilities in the most prime location one can imagine.
March 24, 2013
Rated 5 out of 5 by FrequentTraveler13 PLEASE CHOOSE THIS W IN TIMES SQUARE
Amazing W. It is located right in the center of TIMES SQUARE, You can't go wrong with that. As soon as you enter this W, you are surrounded by a glass fountain of running water. Its amazing. You take the elevators to the W. lobby and just get mesmerized. The lobby is so very beautiful and a great place to hang out. The Friday and Saturday crowd is meant for adults. Beautiful elegant well dressed ladies and handsome powerful men hang out here. Great lobby for romance and dating. You will make a lot of new friends here. Its best to keep kids out of here. The hotel staff is very friendly and helpful and this W employs the most beautiful and friendly girls at the front desk. A true Manhattan speciality. There is a small W.Store with cool stuff to sell and then you go behind the store to access the hotel elevators. I was upgraded to a beautiful corner room with fabulous views of Manhattan. I had pure fun at this W and its a total play hotel with excellent service. I highly recommend this hotel to ALL travelers and SPG 50-75-100s you will love it here. This is one of my most favorite Ws. Ws are just amazing.
March 23, 2013
Rated 4 out of 5 by rubedoo Hotel Lighting
The only constructive criticisim is that the entry at G level, elevator lobby, elevators, front desk area. Very dimly lit. I understand atmosphere but a little to dark for common areas.
March 20, 2013
Rated 4 out of 5 by WestCoastVisitor Overall satisfied with the Hotel.
I have stayed in this hotel 3 x in my visits to NYC, I always enjoy my stays here, but am wondering if there is something better for the price you pay. Don't get me wrong, love lounge and the feel of the hotel. Unfortunately, there were small things that are making me feel as it maybe time to try a different hotel.
March 19, 2013
Rated 5 out of 5 by Rayser12 NYC at its Best
Had a great visit. The W was fantastic.
March 17, 2013
Rated 1 out of 5 by Jessica Run down W
This is one of the most run down W hotels I have stayed in. In fact, from a branding perspective W should be ashamed that this hotel carries their name. It is overpriced (ok it's NYC) but for nearly $500 a night, I'd rather stay a number of other places. The rooms are definitely overused and it sounded like I was sleeping in a wind tunnel all night long. Staff is mediocre at best--my 7 am wake up call came at 7:10.
March 14, 2013
Rated 5 out of 5 by Patrick99 Another great stay! Thanks, Jim!
I was in this hotel last week and had a wonderful stay (See my previous review). This was another great stay, although shorter, just 1 night, and was just me this time.
I did eat at Blue Fin this time for lunch, and was not impressed. It took a long time to get the food, and it was not very good compared with other restaurants in the area especially for the price. It is not the hotel's fault, but it should be known that there are better places to eat when you stay here.
Only issue was a severe crack in the shower floor, where I stubbed my toe. I was not hurt badly, but it could badly hurt someone or even cause someone to trip or fall. If you get the Fantastic Suite on the 33rd floor (Room 3310), check to make sure it has been fixed.
March 13, 2013
Rated 5 out of 5 by Stacy716 Awesome Hotel!! Great Stay!!
My husband and I recently stayed at the W New York for the first time this past weekend, March 8-10. I was a little skeptical about staying at a hotel I've never stayed at before, but was pleasantly suprised. The hotel is beautifual when you first walk in with the water on the ceiling in front of the main elevators. Then, you go up to the 7th floor to check in and it's just as beautiful up there. We had no problem checking in, our room was ready and all of the staff were very friendly.
We had a beautiful king corner room with a view of Times Squre on one side, and a slight view of the Hudson on the other. The bed was super comfortable and the room was clean (one of my biggest concerns when I go to a hotel). The rooms are a bit pricey, but we expected that in NY and I will pay the extra money for comfort and cleanliness.
Also, the Acura Experience is awesome. You get what the service says it does. They will take you anywhere and its complimentary. We did tip the driver of course. The Acura took us to the 9/11 Memorial and because the downtown W hotel is right there, we were able to catch the Acura back from that hotel. It was awesome. Sometimes when hotels advertise services, there is a catch to it, but there is no catch with this service. They will take you anywhere for free.
We didn't try the restaurants in the hotel, but maybe next time. We will definitely stay here again. I was very pleased!!
March 12, 2013
Rated 5 out of 5 by Manny07 Great hotel, great location and even better price!
The hotel was great! My kids and I loved it! The staff was great and made our stay incredible!
March 11, 2013
Rated 4 out of 5 by Deka this hotel has great features
This hotel is a great place to enjoy what New York City offers at it best
March 9, 2013
Rated 5 out of 5 by Patrick99 Amazing experience thanks to great staff and management
I was traveling to take part in an SPG moment in New York. I have stayed the other W's in New York, and had less than desireable experiences, but I had heard good things about this property so I thought I would take a chance. I emailed the hotel prior to arriving on the arrival day to request they process my platinum upgrade early in the day, as I would not be arriving until about 9pm, and usualy by this time many upgrades are re-assigned and/or not available.
Within minutes I recieved a personal email from the hotel manager, Jim. I was amazed at the professionalism and attention to customer service in Jim's response. He explained that due to the high number of Platinum guests, he could never promise a suite, but would make sure the upgrades went through correctly. He also offered to help us with the Acura servie and additional assistance with preparing for our event as well.
When we arrived at the hotel, the valet was there waiting to take our car and we had no issues getting inside. There was no wait at the welcome desk and we were quickly checked in and given a suite overlooking broadway (facing north) on the 25th floor, room 2510. It was a great room, and HUGE for New York standards. We also had a nice note, cookies, and a bottle of wine from the hotel manager, Jim. I see this often in European properties, but rarely in the US. It was a nice touch.
The concierge gave us some great information on things to do, and the Acura service to the event was wonderful. The car service alone is a major value add in New York and should be taken advantage of. This hotel has 2 car on duty so it is usualy easy to book.
We did have one issue, our keys deactivated on our second evening. The replacement keys did not work either, so it took a lot of waiting outside our rooms and trips down to the desk to get working keys. The staff was confused, but very professional.
Checkout early in the morning was easy and efficient and our car was waiting for us (and warmed up).
The level of customer service at this hotel from the manager AND the staff was outstanding and they should be an example for the entire chain. I am in New York again next week for work, and I have already booked this hotel.
March 7, 2013
Rated 4 out of 5 by TAS13 Times Square, Perfect Location
Nice Hotel, Great Location
March 6, 2013
Rated 1 out of 5 by Max2013 Was disappointed in W Hotels
My room-rate was with breakfast, but it is only in-room breakfast facilities and breakfast-form wasn't in my room in 2 from 3 nights I stayed there, That's why I can get my breakfast only once, but pay for 3 times.
No hot water in hotel in the morning on 26 Feb.
My starpoints for this stay weren't added to my SPG account including 500 points as Gold welcome award despite of the fact that I double-checked at reception at time of check-out.
I stayed in W in different places and was satisfied all the times, but this time it was absolutely non-professional and unwelcome service.
March 6, 2013