W New York - Times Square

  • 1567 Broadway
  • New York,
  • New York
  • 10036
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 727 reviewers.
Rated 5 out of 5 by wonderful stay the stay was wonderful. 2 things: 1. the GPS can't find you with the brodway adress. 2. i thinks that you have to give privilage inqout parking' at least as # of nights. April 27, 2014
Rated 5 out of 5 by Best choice close to Times Square A very polite and efficient staff, confortable and modern rooms. Me and my family really enjoyed our stay. Also the bar is very charming and have nice drinks. April 26, 2014
Rated 5 out of 5 by Nothing like W time square all over NYC I stayed in W time square so many times, each time has its great memories. It is more than a home for me. I would never stay in any hotel while I'm visiting NYC. this time was different, I invited my friends to celebrate our graduation at the W. it was a great trip, we had an amazing time. I would like to thank all the staff, specially Mr. LEO ROSSINI. He made my stay unforgettable and unique. W hotels are so lucky to have one like Leo working with them. Thank you everyone. Thanks Leo. Hatim Mahdli April 23, 2014
Rated 5 out of 5 by Weekend Visit My 9 year old and I came to be in Manhattan for a weekend of sigthseeing. We received truly impecable service throught our stay, from check in with Briana, until the end of this visit. We enjoyed the time at W Times Square so much that we actually looked forward to returning to the hotel after our excursions! Well done, W Times Square - keep up the great work! SAS April 23, 2014
Rated 4 out of 5 by EXCELLENT LOCATION Hotel Location is right in the center of Times Square. Hotel Staff is so responsive to all your request and very well positive attitude. Hotel does not have a pool. Rooms are small compare to same category in other areas. This is common for downtown hotels. We Stayed in Fantastic Suite. I was expecting the suite to be like a suite, but it was not. Bed Room and living room was okay, but bathroom is so small. No rain shower, No Jacuzzi, No TV. We usually find these things in a suite of category 5 hotel. Overall was not satisfied with the facilities. Other than that, Hotel is wonderful. April 22, 2014
Rated 4 out of 5 by W Times square Perfect location for a short NYC trip. April 22, 2014
Rated 4 out of 5 by Exemplary Service - ok facility This was my first stay at a W Hotel and I wasn't sure what to expect except for very friendly service, which I did receive in abundance. The staff is simply superb, from the doorman, the desk, the Concierge, room service and the maintenance staff to the bartender at the Living Room. All great attitude and trained to go out of their way to make me happy...they succeeded. The room and hotel were well maintained and clean but could use a little refreshing. The room was neat but the décor seemed cheap (a lot of plexiglass) the bed was super comfortable and our view of the sunset...simply romantic. We had an issue with heat and the front desk dispatched maintenance to the room within 5 minutes and had the solution within 15...a temporary heater. Since the system had been switched to AC mode our room wouldn't heat... Room service was equally as impressive and brought our order within 10 minutes...simply unheard of. If this hotel had been updated more recently it could garner 5 stars easily...if you're looking for a romantic and sexy place this hotel is it...just don't look too closely at the décor... April 21, 2014
Rated 4 out of 5 by Great hotel in Times square Excellent location with great in house food and comfortable spacious rooms. Great views at the higher floors too. April 21, 2014
Rated 5 out of 5 by Great location and perfect comfort The hotel was great, the staff was helpful and friendly, the room was was very comfortable and clean, the location is perfect - close to everything - shows, shopping, eating. We had a wonderful time and would definitely be back. April 21, 2014
Rated 5 out of 5 by Perfect as easy to find rally point with teenager boys What we liked the most was that if we would ever get separated from our teenager boys this would be the easiest place to find as a tall building with a highly visible W in the middle of the easiest place to find in NY and it was. We somehow managed to get separated on two occasions and were at ease with the notion they would never have any trouble finding their way back which was the case on two occasions. With the checkin on the 7rth floor and room key required to use the elevators we felt very safe. The in-room safe was very useful to store our electronics and passeports while travelling. Although the area was noisy due to construction it did not matter much with one of the fluffy pillows over our head. We did not hear any of our neighbours on same floor, above or below. The green apples in the lobby were very much appreciated in the morning as well as some of the free regular filtered water bottles although tap water in NY in great so nice touch anyway. I wish there had been a sofa to sit in and look outside but space was limited and the two beds did the trick with the individual reading lights that could be used to avoid disturbing others trying to sleep. April 19, 2014
Rated 4 out of 5 by nice & attentive staff…except dishonest munch bar attendant Got charged for wine - after we checked out. I’m curious to see if anyone will research & address this with person responsible. The munchi bar attendant needs to stop putting false charges on customer’s folios...after they check out. Bad form. Spoke w/ Accounting, and she is sending me an email confirmation of the credit. Hope it comes soon. This is not the first time I've stayed at W hotels...both this location and Lexington. As a SPG corp preferred member, these type of charges are infuriating. On a good note, the entire staff was friendly and accommodating. HOwever, not the first negative review of a W hotel…and never ever got a response (other negative experience was at Lesington). Guess being corp pref SPG member means nothing! -J April 18, 2014
Rated 2 out of 5 by Lack of cleaniness Room not clean, especially the bathroom. rusty bathroom table, staff at the bar, which is not operated by W, not responsive at all. After our stay, I emailed the General Manager, who called to apologize and offered us a voucher for 2 nights at the hotel. I just received it: there are so many strings attached, room category pre-defined (What if we'd like to stay in another category? Do we need to change rooms?), applies only on weekends and blackout days apply. Funny, as SPG has no blackout days. Very disappointed and yet another opportunity for a WOW experience missed. April 18, 2014
Rated 5 out of 5 by quiet despite location Times Square was particularly busy when we stayed, but the room was quiet and comfortable. This wasn't our first stay here, and we don't plan for it to be our last. April 13, 2014
Rated 3 out of 5 by Really disappointing visit…. The W Times Square has been our go-to hotel when we come to the city to celebrate my daughter's birthdays. We love the location, the "coolness" of the hotel and the warm feeling we always got when we've been there in the past. Our last visit was exactly that, our last. Before I begin, I have to admit that the weekend prior, I stayed at a luxury hotel (refraining from mentioning their name). I realize that their customer service is outstanding, so I am sure that plays into my higher expectations for the W Times Square. Another element which was out of the hotel's control was the fact that President Obama was attending a show directly across the street from the hotel. It made for getting to and from the hotel quite challenging. I think this is where I first noticed the lack of detail… There was never a "what can we do to help you get to & from the hotel?" but more like "probably have to walk through Blue Fin and figure it out". Now, I used to work in Manhattan and am quite comfortable getting around, so it was more the finger pointing and shrugging of the shoulders (as in "not my problem") that bothered us. We managed quite fine and had an enjoyable dinner out. Here is the reason we will NOT be returning. It's not cheap to stay at the W… I have always felt is was worth the money, though. We were staying in a Cool Corner room, and around 11:00, my daughter and I were awaken to loud voices and slamming of doors, a party in the room next to us. At 11:30, not able to fall back asleep with the noise, I called down to the front desk. They sent security up to quiet the group. As you would expect, 5 minutes later it all started back up again. I would think, that maybe security would come around a little later to check on things, but alas, he did not… The party finally left around 1:00 and then proceeded to return loud and banging on doors around 5:30am. Yay us! It stunk. At checkout, I was expecting the front desk to ask how our stay was, but she never asked. To celebrate K's sweet 16, we have already decided that our money will be spent better elsewhere, such as at the "name withheld"… And, finally, I think it terrible business not to have free wi-fi, at least for your SPG members. (I know there is free w-ifi on the 7th floor but at 11:30 when you are wide awake and already in bed, doesn't work so well for you… ) Your hotel just didn't have the pizzazz we were accustomed to and quite honestly, expected. I hope you get your "coolness" back. It can be a very fun stay!! Thank you for taking the time to read this. Alison Frey April 13, 2014
Rated 5 out of 5 by Quiet Comfort First, I should say I'm extremely sensitive to noise. However, although this hotel faces right smack onto Times Square, it is so well insulated that only the minimum of noise reaches the room. The bed was so unbelievably comfortable, I slept right through. And even though my room was right next to the ice machine and elevator bank, I never heard a thing. April 11, 2014
Rated 1 out of 5 by Worst SPG Experience Ever I was given not one but two handicapped accessible rooms for upgrades even though I was paying more than the advertised rate, and I am a platinum SPG member. The worst! April 9, 2014
Rated 5 out of 5 by Great room andlocation The staff from the doorman to receptionist and wherever whatever group were exceptional. It was my first time at this W Hotel and I liked it the best. It was centrally located and easy to find everything. I will definitely stay again, They made you feel like they knew you and we felt at home. We were celebrating my grand daughter's 15th birthday. April 8, 2014
Rated 5 out of 5 by Great Hotel - Great Location I can't say enough about this lovely hotel... The staff was very attentive. The property was immaculate. The hotel is in the heart of Times Square. Just perfect !!! A must stay. April 8, 2014
Rated 3 out of 5 by Great staff, but room needs soft rehab The W New York Time Square has an excellent location for touring the city and the staff members were very helpful, especially Allison who helped resolve a reservation issue. However, the furniture in the room was extremely worn and overdue for replacement. April 5, 2014
Rated 4 out of 5 by Great concierge team Very helpful staff-concierge and front drive April 4, 2014
Rated 1 out of 5 by Lack of cleanliness was unacceptable Stayed here for long weekend/work conference with my husband. We were disappointed with the overall size of room but my main issue was the cleanliness... or lack thereof! Our bathroom floor was dirty, the bath products were half empty, saw a bug crawling on the floor, and we discovered our sheets had gross stains on them! The real kicker: we stayed 2 night and they were never changed the bed sheets after room service came the first day! I assumed bed was made up with new sheets, but double checked and saw the same stains… they simply changed pillow cases! DISGUSTING! I complained and they gave us 2 drink tickets and a late checkout. I’ll never stay here again. March 31, 2014
Rated 5 out of 5 by The location is the best. I have been staying in The W for the last 5 years and would stay no where else. The staff, accomodations and location are all the best. See you next year! March 31, 2014
Rated 5 out of 5 by hotel is great hotel is great though room is smaller than expectation. March 31, 2014
Rated 4 out of 5 by Great Location Times Square The W Times Square is in a great location for exploring New York. We always felt safe and comfortable during our stay and were close to everything we needed: the Metro, restaurants, Broadway shows, etc. The modern decor in the room allowed for more space than standard hotel rooms do for storing our items. However the lighting in our room was dim and the cleanliness of our bathroom could have been improved. Still, we really enjoyed our stay. March 30, 2014
Rated 1 out of 5 by My room was terrible! NYC Times Square Something was wrong with water facet making is randomly make a sound like a fog horn and almost as loud. Woke us up about 7 times during our stay. Called them two days in a row. They came but they never fixed it. Then heat wouldn't work even though we raised to 80. They fixed that. Next day the weather was much warmer and despite putting the thermostat at 62, it was way too hot! Seems they have to mechanically set it at one temp. They did ultimately credit me 3 days of my 7 day stay. March 30, 2014
Rated 4 out of 5 by great hotel wonderfull staff, great restaurant and bar. hotel rooms could use some refurbishing!! March 24, 2014
Rated 1 out of 5 by Billed twice for same night Unacceptable to be incorrectly billed for a stay. Just saw that I was billed twice for a recent stay and now have to go through the hassle of calling and disputing the charge. I addition, I was never e-mailed a receipt as promised. Very frustrating as a business traveler to have to deal with such a lack of attention to important details. March 24, 2014
Rated 1 out of 5 by SMELL OF SMOKE permeates the rooms For $495 a night - it was inexcusable for the horrific cigarette smell that permeated the rooms. My colleagues and I could barely sleep due to the smell and loud parties - this hotel has really gone down and in my opinion I would never recommend it again. March 23, 2014
Rated 4 out of 5 by The W is great We love the W brand. The particular rm we were in [5303] however, was stifling. The temp was set at 65 with the fan on high but the room temp stayed in 70s March 23, 2014
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