Rated 3 out of 5 by Powderbaba Great hotel, pathetic staff
Check-in was absolutely horrible. So what if I arrived at 7:30am? I was told hotel is sold out... then when atleast 5-7 people checked out in the next 15-20 minutes, I was told the room is not ready. A couple of hours later (after checking with the staff a couple of more times), I was told the cleaning staff doesn't get in till 11am, so room will not be available till noon. Honestly... do you want me to believe that a A-grade hotel where I was staying at $350/night for 7 nights can't ensure an early check-in???
March 2, 2013
Rated 2 out of 5 by Dissatisfied NOT a Category 6 Hotel
Postage stamp room, with Starwood Gold upgrade to a room on a high floor, 3 feet from the elevators, so we could hear loud guests al night.
The "bathroom" is not a separate room. Rather, it is glass walls around a tiny space, part of the hotel room. The glass doesn't even block out the light. One bar of soap was provided, with non-soapy, soap suds in the shower. Did get slippers and shower cap when requested.
The lobby is loud, indicating a hotel more for the younger set.
Definitely not worth the AAA discount rate, which , with taxes was $500/night.
Starwood should be embarrassed to count this hotel in a high category 6.
Only plus is convenient location, walking distance to theater, and restaurants
Needed several steps to get an email confirmation printed without spending $13.
April 8, 2013
Rated 1 out of 5 by bludesk W Times Square New York needs many improvements
1) At check-in I didn't find the room that I reserved!
2) very small room
3) no space for two luggages
4) no drawers for storing clothes
5) very noisy and too bright room ( too much light by night through the window)
6) it's really ridiculos not to have free wi-fi all time (lobby and room) in a City like New York where in every space (pubblic or private) it's free!!!! The most Starwood Hotels ( even no Starwood) offer to guests free wi-fi all time and everywhere in the world.
7) The concierge refused to call for me 21277... taxi to airport! It's a shame!
8) Thanks only to Frank ( manteinemence's men) very polite with me!
August 21, 2014
Rated 5 out of 5 by brad7s Hotel of Choice in NYC!
The W Time Square is conveniently located in the heart of time square on 47th and Broadway. The staff is overly inviting from the second you are greeted by the door men and women getting out of your transportation.
The lobby staff gets you checked in and welcomed quickly. Room service food is great and quick. Time Square views are excellent, and the rooms are a great size. If you forget anything little, they have you covered from razors, toothbrush, and more.
It's the only place iI'll stay in NYC!
January 28, 2013
Rated 2 out of 5 by DGJGfromNJ W Time Square - Needs Improvement
We are constant fixtures at SPG hotels worldwide and as excited as we were to have an evening at the W Time Square, we quickly found it to be below par with regards to what we have come to expect when staying at SPG properties. The room was not clean, the fixtures were old and dirty and the room was dark and musty. Additionally, the AC unit was not functioning properly which made our room and sleep time uncomfortable. We unfortunately would not recommend this hotel.
May 12, 2014
Rated 1 out of 5 by Captaincash My room was terrible! NYC Times Square
Something was wrong with water facet making is randomly make a sound like a fog horn and almost as loud. Woke us up about 7 times during our stay. Called them two days in a row. They came but they never fixed it. Then heat wouldn't work even though we raised to 80. They fixed that. Next day the weather was much warmer and despite putting the thermostat at 62, it was way too hot! Seems they have to mechanically set it at one temp. They did ultimately credit me 3 days of my 7 day stay.
March 30, 2014
Rated 3 out of 5 by MFM473 Unresponsive staff
Upon enterning my room, I noticed there was no clock/iPod dock. Also, the sliding bathroom door was off its track and would not close. That was a particular problem because the bathroom smelled of mildew and I wanted to keep that smell from permeating the room. I called the front desk and was told someone would come up. No one did. Also, the phone by the bed did not work, which I did not notice until the morning when I could not answer my wake up call (which I needed because there was no clock in my room). I noted all these problems at check-out, and the desk attendant wrote them down but did not seem particularly concerned. The next day I received an email from the hotel, which I thought might offer redress, but instead it was a revised bill addiing $18 in minibar charges for food I didn't eat.
July 29, 2012
Rated 5 out of 5 by Debriano I love this hotel
This is my new favorite hotel in NY. I will never stay anywhere else. The staff goes above and beyond. Javier was great. He has a wealth of knowledge. If you want to have a good time just ask for him. He told us where to eat and shop. It made our trip even better.The atmosphere at night was nice at the bar area. I just wish they would bring the DJ back. I can't say enough good things about this hotel. The beds were very comfortable as well. I will be back for another stay soon.
January 30, 2012
Rated 1 out of 5 by Wingfut Not what it used to be
Arrived after 3 and was told my room wasn't ready. Desk clerk simply shrugged shoulders. Manager simply said we could store luggage. After starting to book different hotel on my phone they finally found a room. Housekeeping was inconsistent, some days they would empty ice bucket, did not replace used plastic cups, dropped my things behind the bed so I had to pull the bed apart to retrieve them, etc. the leather furniture in the room was worn through in multiple places. Room was in poor condition all around. W's never have coffee makers in room. The room service at this one is outrageously high, my wife and I each had the omelette breakfast plus a scrambled egg for our son, $96 plus with only the included tip. This used to be my hotel of choice in NY due to its proximity to my office and quality. It won't be anymore!
February 23, 2013
Rated 5 out of 5 by ride2fast4u Celebration get away!
We decided to head to NYC to celebrate a birthday and wedding anniversary, and we stayed at the W - Time Square. The location is awesome, right in the middle of all the action! We walked to dinner and the theater every night, and 5th Avenue shopping is just a short walk away! The party in the 7th floor lounge raged until the wee hours, not the quietest hotel in the world, but if you are looking for a nice hotel in a great location, this one's for you!
September 18, 2013
Rated 1 out of 5 by KWBLondon Not a place to rest
The main issue with this hotel is the location and noise / light pollution from times square - I stayed for four nights on business and despite requesting a room facing away and on the top floors the noise was awful. examples include a truck with beeping noise that was fixing a light display which started at 4am and didn't stop at all and the fact the rooms have blinds only which don't block out the lights in times square what I would consider a relatively easy thing to fix. The hotel itself in terms of room comfort is ok - no bath and small bathrooms but clean - Gym is very small for size of hotel and even at 5-30 am it is very busy (probably as a result of everyone not being able to sleep due to the noise). I would not stay there again purely as I am on business trip and need to try and get some sleep...I would move a few blocks away
November 24, 2013
Rated 4 out of 5 by DazlingD Great Location, can't beat staff friendliness
For my first time in NYC the location was excellent. The cool corner room was not as cool as the other cool corner suites I've stayed in, it was old & tired, with the headboard scratched to death, stains on the carpet & bathroom tiles, but that was fine the room was clean overall & the view was impeccable! The staff were beyond nice, friendly & accommodating, every single one of them!! It was my birthday & the staff ensured I had an amazing time. As the saying goes "its not your surroundings that matter its the way people make you feel that you remember". If you are not staying at this hotel you are doing yourself a big injustice. Thank you W
July 7, 2014
Rated 5 out of 5 by Carrie82 Perfect Anniversary Getaway
My husband and I stayed at the W Times Square for our third wedding anniversary over the July long weekend. The staff were OUTSTANDING! As someone who works in the industry as well I was incredibly happy with everything this hotel had to offer. From check in to check out, the entire stay was seamless. So much so, I'll be back and visiting again this coming weekend!
Thank you W Times Square! Looking forward to seeing you tomorrow!!
August 16, 2012
Rated 1 out of 5 by notcomingback Disappointed
Very disappointed in my stay. Several times during the night I would hear drilling sounds in the walls. When I mentioned this to the front desk the worker simply shrugged their shoulders and said something about construction on the upper floors. At 3 AM?! In addition, the overall room cleanleness was low. As a SPG and timeshare owner, I would rate this as the worst hotel I've stayed at. Especially when you consider the price.
November 19, 2012
Rated 3 out of 5 by tpls10s Not our favorite "W"
The staff was very friendly. Concierge was happy to make recommendations and reservations but knowledge of restaurants was lacking. The restaurants he recommended were mediocre.
The quality and appointment of rooms were less than what we've encountered in other W hotels.
Accessing the gym took two separate elevator rides -but it was very clean but equip well maintained . Times Square NOT my fav place to stay in NY!
September 6, 2013
Rated 4 out of 5 by ann49 overall a good experience
We loved the location of the hotel - walking distance to everything - and we enjoyed our stay. However, I did not like the set-up of the bathroom. The walls were practically see-through so there was virtually no privacy. I would not stay in a room like that ever again. Also, the breakfast we ordered was good but no where near worth $100! We each had 2 eggs, coffee and toast. Breakfast was completely overpriced.
November 18, 2013
Rated 2 out of 5 by ChasPat Could have been better
The hotel was in a great location, but the room was not very clean. It was neat but stuff on the carpet that could have been picked up. The bathroom and carpet had not been cleaned well and the next day, we saw the same things after the room was cleaned and the linen was not changed. No refrig/microwave. Old furniture & the cash bar in the room was a joke.For the price/points, it should have been much nicer.
September 6, 2013
Rated 5 out of 5 by IPYguy Another great NYC experience
In spite of the impact from Sandy and the subsequent snow, the hotel and the staff provided us with another wonderful stay in NYC. New Yorkers are friendly because they are proud of their city, and W staff are obviously proud of their workplace, which is reflected in their friendliness and service standard. thanks to housekeeping, front desk, concierge, restaurant and management for your help and fine care.
November 15, 2012
Rated 5 out of 5 by Nicky410 Another great stay at the W Times Square
I stay frequently here...it's just great. Very central for both business and pleasure...right in the heart of Times Square...and only a few blocks from my office. Staff is always very friendly and helpful...great night spot too for a drink or more. Blue Finn is a great restrurant for breakfast, lunch or dinner...have enjoyed them all. Rooms clean, neat and always ready. Wouldn't stay anywhere else! Go!
May 1, 2012
Rated 4 out of 5 Great Location, Awesome Views
This was my second time staying here for work and I was just as impressed. The staff is friendly, the Living Room Bar is hip and always bumping, and the rooms are really cool looking with awesome city views. Probably not my definition of a family hotel as the bathrooms all have frosted glass which basically lets you see into and out of the bathroom, but definitely a hip and fun place for couples.
January 20, 2012
Rated 2 out of 5 by PegMike Not pleased with hotel
''spg not recognized
bathrobes/pillows previously requested I had to ask for after arriving
Normally I would have been upgraded,this did not happen
a suggestion: have a handle installed in shower
room dark,as well as hotel
could not get bloody mary/mimosa until after 11am
shower door plastic seam came off and hit my head
no coffee/tea in room
not pleased with indifference of staff
December 13, 2012
Rated 5 out of 5 by spg1985 Location, location, location
Although I frequently visit NYC on business I can never resist to be a tourist in that city and stay at "Touristy" hotels. W is located right at the heat of Times Square which is perfect for a part-time tourist like myself. It is modern yet very elegant. Perfect combination of both worlds and I truly enjoyed my stay. It can be a bit pricy but what isn't pricy in NYC, right?!
September 11, 2013
Rated 2 out of 5 by Sammy28 Great location but not a plush hotel
The Times Square location is great, but I was disappointed in the lack of amenities. The robes are thin and cheap looking, the hair dryer looked like something from the seventies, the lighting is dim throughout the hotel, and the music overhead was annoying. The chair in the room was not comfortable to sit in. For the prices they charge, I expected a lot more .
February 19, 2013
Rated 5 out of 5 by LisSpens Awesome 14th!
Truly the best hotel to stay at in New York. The staff is exceptional. Special thanks to Kristin who missed no detail and Michael for making my son's birthday the best. Kristin, you went above and beyond and I can't thank you enough! We will absolutely be staying at the W the next time we are in New York! Shout out to T.J. and Pat, we love you guys!
February 25, 2014
Rated 4 out of 5 by EA74 Lawyer
Very pleasent location. Nice surroundings Nice bedds and good sleep.
September 24, 2014
Rated 5 out of 5 by NYRangers Great staff
I just had a great experience at the W Times Square. I booked 8 rooms for my friends 40th birthday party. Everything went off without a hitch. The entire staff (Jenna in particular) went above and beyond to make sure we had a terrific time. Having stayed at just about every Starwood property in NYC the W Times Square is now on the top of my list.
January 31, 2012
Rated 5 out of 5 by LCF2014 W-NY Times Square
I love the W. Excellent staff. The decor, vibe, and feel of the place from the moment we walked in was amazing. Had nice dinner at the Blue Fin Restaurant on first floor. Our room was spacious and clean and the view from the 53rd floor was heavenly at night and in the morning. Will definitely return and recommend the W to others.
February 11, 2014
Rated 5 out of 5 by Neo9 A great escape from busy Times Square
Had a great stay at the W Times Square. This was my first time at a W and was impressed right from the friendly and efficient checkin to the (unfortunately too soon) checkout. The room was comfortable and had thoughtful touches but would benefit from blackout blinds as some may have a disrupted sleep from Times Square lights.
November 18, 2013
Rated 5 out of 5 by Giwitwin2 W. a great place to stay in times square
We booked the w through Amex platinum and got a great rate, breakfast, late checkout and $100 credit towards food at blue fin where the food was outstanding and an upgrade to corner room. Service at the hotel was five star. We have stayed at fine hotels and this was at the top, we highly recommend it.
January 20, 2014
Rated 3 out of 5 by DocLove Good Hotel if you want Times Sq & get a good price for NY
I am a platinum member so I tend to get upgraded quite a bit. This hotel like many Starwood properties runs from very nice rooms to OK with a view of a building next door. I've been fortunate to get the Times Sq view in an upgraded room many times. There are some good restaurants and lively night/day life here. The service is ok not great and the front desk tends to be packed so it takes a long time to check in out or to get another key when they don't work. They have a good gym /its split into two separate rooms that are not well signed but you can get a good workout in.
November 11, 2011