Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.9 out of 5 by 737 reviewers.
Rated 5 out of 5 by They always make me feel at home I travel alot, and where ever I go I always try and stay at a W or Westin but my absolute favorite hotel is the W at Times Square. I'm here every month and they always go out of the way to treat me like family. I usually arriving at 1am on travel and usually staying more than 3 days. I always love the location, the rooms are amazing and very comfortable but the staff is world class. Absolutely my favorite hotel April 5, 2016
Rated 1 out of 5 by Great Hotel, Bad Experience If you want to stay in the Times Square area, this hotel has a great location, it's just steps away from TKTS steps and across the street from Starbucks. The hotel itself is physically amazing, very modern design with great Bliss toiletries. However, for many the experience of the hotel stay is more important than what the hotel looks like, and unfortunately that's where the good qualities end. We very rarely complain, but the issues we encountered cannot go unnoticed. First off, one of the restaurants in the hotel is Dos Caminos, a Mexican restaurant. The food was average and overpriced which isn't alarming considering the convenience of it being a hotel restaurant, but the fact that they served burnt chicken in plain sight was alarming. The waiter placed the plate of tacos down, one with dark black chicken, and walked away.... Surely there should be a quality control check in place to avoid this. That night it was very windy in the city and we were on the 43rd floor and the wind was making very loud noises so we could not sleep. I called the front desk and they sent a person up to figure out the source of the noise and I requested any phone calls to be directed to my cell phone because my child was in and out of sleep. Two minutes later... The room phone blares like a freaking siren, they called to let me know there's someone at the front door. I hang up and start walking to the door when the room phone blares again, with the SAME EXACT MESSAGE!!! If you have kids, you would know how annoying and maddening this would be. We were given the option to move to a lower floor which we took, I had to move everything slowly so my daughter would not wake up. However, once we got settled in, the bed was hard as a rock, but at that point, it wasn't worth having to potentially move everything again with a sleeping toddler to deal with. On top of this, I was in NYC to interview at 10:30 the next morning. I asked for a 1PM checkout at the front desk, which was granted. However, we figured we would need to confirm since we switched rooms. After calling the front desk, they said we did NOT have 1PM checkout and it would cost $40. We explained the situation and was told it would still be $40. Excuse me? We are not lying to you. Eventually we were told it would be a "one-time exception." Thanks... For being so generous in giving us something we already had to begin with. In short, if you like the location and there are no outside factors to ruin your day or interactions with the staff, then this hotel is great, and I'm sure most have enjoyed their stays here. But if you rely on hotel experiences to make your trip, you may be disappointed. April 2, 2016
Rated 3 out of 5 by Expected a lot more out of a W Missed the happening environment and surprises, staff''s enthusiasm I find with other Ws, wouldn't recommend it to others March 30, 2016
Rated 1 out of 5 by I will never use this hotel again! I have booked W downtown 2 days then W Times Square for 5 days. W Downtown is great! Good quality room and good service however W Times Square is poor in room quality and poor in customer service. First of all, as a SPG gold member, we were assigned to room # 5302 which is right in front of the elevlator with lot of noise even at 2am. Secondly, we required some SPG complimentary water and we were offer only one bottle even we have 2 people checked in. Thirdly, the bed is the worst bed I ever seen in a hotels. You will hear noise below the bed even with a small movement. FYI, I was only 140lbs. Finally I have decided to change to Westin Times Square. I went down to the customer service counter and told the lady that I would like to checkout tomorrow on 3.23.16. However she changed it to 3.24.16 by mistake. Luckily I noted that on the SPG app that the checkout date is 3.24.16 and I had to go down to the lobby again to have another lady correct the problem. Beware of the checkin ladies and make sure they do what you want. Keep an eye on them. March 25, 2016
Rated 5 out of 5 by awesome This W Hotel is up to high newyork experience. Fantastic March 22, 2016
Rated 4 out of 5 by Great Spot in NYC In the heart of Times Square. Room was quiet enough to sleep. Nice lobby bar and close to everything. . March 22, 2016
Rated 3 out of 5 by Frustrated with this hotel! I had very high expectations in regards this hotel. This hotel is very well located, but I did not have a good experience with the staff (rude, most of the time) and the room. Very average compared to other hotels I have stayed for similar rates in NYC. Don't intend to come back. March 21, 2016
Rated 4 out of 5 by Satisfied stay Modern and trendy hotel. 1) Location: Perfect if you would like to stay in Times Square. 2) Service: It was okay. Not particularly good, not particularly bad. Front staff do provide information if they are asked. 3) Room: Clean and modern. Spacious by NY standard. Not too noisy, surprisingly. 4) Membership benefit: Since it was my first visit to W Times Squares, I was hoping that front desk staff would explain platinum benefits upon check in, but sadly no. After finishing up the check in process, I had to ask "so, uh, how about complimentary breakfast as platinum benefit?" then they somewhat hesitantly answered "oh, yeah, we provide complimentary continental breakfast......." . Anyways, we could enjoy complimentary continental breakfast from the restaurant downstairs, which was cereal/muffin/yogurt and juice/coffee. late check out was also provided which we really appreciated. We received slight room upgrade from wonderful room to spectacular room, which was nice. Overall, we were satisfied with our stay in W Times Squares. Would consider visiting again if we decide to stay in Times Square area and if the rate is not too high. March 15, 2016
  • 2016-04-29 T07:48:03.159-05:00
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