Rated 1 out of 5 by TCF706 Lack of cleanliness was unacceptable
Stayed here for long weekend/work conference with my husband. We were disappointed with the overall size of room but my main issue was the cleanliness... or lack thereof! Our bathroom floor was dirty, the bath products were half empty, saw a bug crawling on the floor, and we discovered our sheets had gross stains on them! The real kicker: we stayed 2 night and they were never changed the bed sheets after room service came the first day! I assumed bed was made up with new sheets, but double checked and saw the same stains… they simply changed pillow cases! DISGUSTING! I complained and they gave us 2 drink tickets and a late checkout. I’ll never stay here again.
March 31, 2014
Rated 1 out of 5 by Captaincash My room was terrible! NYC Times Square
Something was wrong with water facet making is randomly make a sound like a fog horn and almost as loud. Woke us up about 7 times during our stay. Called them two days in a row. They came but they never fixed it. Then heat wouldn't work even though we raised to 80. They fixed that. Next day the weather was much warmer and despite putting the thermostat at 62, it was way too hot! Seems they have to mechanically set it at one temp. They did ultimately credit me 3 days of my 7 day stay.
March 30, 2014
Rated 5 out of 5 by jenc quiet despite location
Times Square was particularly busy when we stayed, but the room was quiet and comfortable. This wasn't our first stay here, and we don't plan for it to be our last.
April 13, 2014
Rated 5 out of 5 by Kasaccc Quiet Comfort
First, I should say I'm extremely sensitive to noise. However, although this hotel faces right smack onto Times Square, it is so well insulated that only the minimum of noise reaches the room. The bed was so unbelievably comfortable, I slept right through. And even though my room was right next to the ice machine and elevator bank, I never heard a thing.
April 11, 2014
Rated 3 out of 5 by Alfrey5 Really disappointing visit….
The W Times Square has been our go-to hotel when we come to the city to celebrate my daughter's birthdays. We love the location, the "coolness" of the hotel and the warm feeling we always got when we've been there in the past. Our last visit was exactly that, our last.
Before I begin, I have to admit that the weekend prior, I stayed at a luxury hotel (refraining from mentioning their name). I realize that their customer service is outstanding, so I am sure that plays into my higher expectations for the W Times Square.
Another element which was out of the hotel's control was the fact that President Obama was attending a show directly across the street from the hotel. It made for getting to and from the hotel quite challenging. I think this is where I first noticed the lack of detail… There was never a "what can we do to help you get to & from the hotel?" but more like "probably have to walk through Blue Fin and figure it out". Now, I used to work in Manhattan and am quite comfortable getting around, so it was more the finger pointing and shrugging of the shoulders (as in "not my problem") that bothered us. We managed quite fine and had an enjoyable dinner out.
Here is the reason we will NOT be returning. It's not cheap to stay at the W… I have always felt is was worth the money, though. We were staying in a Cool Corner room, and around 11:00, my daughter and I were awaken to loud voices and slamming of doors, a party in the room next to us. At 11:30, not able to fall back asleep with the noise, I called down to the front desk. They sent security up to quiet the group. As you would expect, 5 minutes later it all started back up again. I would think, that maybe security would come around a little later to check on things, but alas, he did not… The party finally left around 1:00 and then proceeded to return loud and banging on doors around 5:30am. Yay us!
At checkout, I was expecting the front desk to ask how our stay was, but she never asked.
To celebrate K's sweet 16, we have already decided that our money will be spent better elsewhere, such as at the "name withheld"…
And, finally, I think it terrible business not to have free wi-fi, at least for your SPG members. (I know there is free w-ifi on the 7th floor but at 11:30 when you are wide awake and already in bed, doesn't work so well for you… )
Your hotel just didn't have the pizzazz we were accustomed to and quite honestly, expected.
I hope you get your "coolness" back. It can be a very fun stay!!
Thank you for taking the time to read this.
April 13, 2014
Rated 1 out of 5 by Tigers97 Worst SPG Experience Ever
I was given not one but two handicapped accessible rooms for upgrades even though I was paying more than the advertised rate, and I am a platinum SPG member. The worst!
April 9, 2014
Rated 5 out of 5 by Anna15 Great room andlocation
The staff from the doorman to receptionist and wherever whatever group were exceptional. It was my first time at this W Hotel and I liked it the best. It was centrally located and easy to find everything. I will definitely stay again, They made you feel like they knew you and we felt at home. We were celebrating my grand daughter's 15th birthday.
April 8, 2014
Rated 5 out of 5 by CrittDee Great Hotel - Great Location
I can't say enough about this lovely hotel... The staff was very attentive. The property was immaculate. The hotel is in the heart of Times Square. Just perfect !!!
A must stay.
April 8, 2014