Rated 3.9 out of 5 by 668
Rated 5 out of 5 by Bewelltravel My go to Times Square Hotel
The W Times Square is my go to Times Square hotel - the staff is beyond welcoming and meets and exceeds my needs everytime!
April 20, 2015
Rated 5 out of 5 by ClintFo Fun Stay Close to the Action
Great Place to be close to time square. Excited for the bar to open back up. Should have a big promotion for members....
April 16, 2015
Rated 3 out of 5 by dragonfly79 Terrible Room Condition
I was content with the location and the staff.
However, the room condition was in POOR shape. It seemed as though the hotel is not keeping up with the maintenance and the condition of guest rooms at all. The sink in the bathroom was cracked and the headboard had deep cuts all over. I don't expect every property to be brand new, but I did not expect to see ripped headboards and cracked sinks! You cannot charge people W prices and give them roadside motel quality!!
If someone from the hotel is kind enough to reach out I will definitely share the room number and pictures that I took.
April 13, 2015
Rated 5 out of 5 by Worldchris Above and Beyond
We traveled to NYC to attend an award ceremony, 4 guests in 2 rooms. Prior to arrival we had been asked by the insider what candy or other things we liked and the purpose of the trip. We explained that we were traveling as my girlfriend was receiving a business award and that her parents came with. We were greeted and recognized as gold members at the time (am now Platnium) and welcomed and congratulated on the award (they must have a profile on us in the system). Our rooms were placed on the same floor and upon arriving in ours there was music playing (our favorite artist whom the insider must have known from a previous trip to Chicago) candy and a picture of us in a frame we had taken at a W in the past with a hand note. The night of the award ceremony we returned to the room to a bottle of champagne, 2 cokes and a note congratulating my girlfriend on her award. We may be 2 of 1000's of guests a day who stay at W's but we always seem to be treated so well. My advice is use the insiders, they are there to help and the level of service is top notch! Thank you for a wonderful stay!
April 4, 2015
Rated 5 out of 5 by JRosPlace NYC Gem
This hotel is great! The location is perfect, the staff is young and so friendly, the Blue Fin is a great place for a meal, etc. etc. etc. and the rooms are amazing.
April 2, 2015
Rated 5 out of 5 by DI6231144 This hotel has a great location
Close to Time Square and local activities
March 24, 2015
Rated 5 out of 5 by MDtraveler72 This Hotel Has a GREAT FRONT DESK STAFF!
I have stayed at the W Times square several times. Every time the staff just gets better and better. They always go above and beyond to meet my expectations. They are absolutly awesome. As soon as i begin the process of checking and i say my name once they always remember it throughout my stay. Things like that make it such a great experience to stay at this hotel. The rooms are always super clean and smell fresh.
Now that is the great part of the hotel; now here comes the not so great part..... The bar located next to the check in ... Well the staff here is the complete opposite of the front desk staff. The bartender and especially the waitress both acted like they were doing me a favor by buying overpriced drinks.... which I was willing to pay gladly but the both the waitress and the bartender both thought it was more important to talk about their personal lives instead of serving drinks. I quit on my waitress and just walked up to the bar but that was a disaster too. She was so inattentive. My party and I just decided to leave the bar and go someplace else. I still stayed at the W that night but HATED their bar staff.
March 16, 2015
Rated 4 out of 5 by SANTI2015 Front Desk
Wonderful 5 days stay. I would like to mention Pamela at the Front Desk who was always taking care of us and who really made our stay especial. Thanks Pamela! Looking forward to staying again.
March 11, 2015