Rated 5 out of 5 by Taylor91011 Nothing Short of Perfection
My stays at the W Times Square have always been positive. This stay in particular was extra special to me and I felt the hotel went above and beyond to meet my needs. A personal greeting from the general manager was a great way to welcome me to the property. I would definitely return here based solely off service and location. I forgot to mention, the rooms are amazing too! See you soon W Times Square. Cheers!
August 12, 2014
Rated 5 out of 5 by Helene49 Incredible Staff
The W Hotel is a beautiful hotel but even more important is the quality of your Employees.From check in to check out,perfection.I must single out Leo who in all my years of travel provided the singular most memorable moment for my Husband and I.There are some things that I would like to see change.Additional shelves and hooks in bathroom, blackout curtains and higher drawers would make it perfect.Thank you W for a wonderful stay in the CITY that never sleeps.
September 23, 2014
Rated 4 out of 5 by EA74 Lawyer
Very pleasent location. Nice surroundings Nice bedds and good sleep.
September 24, 2014
Rated 5 out of 5 by maxfax Welcoming ...
Had a minor complaint on an earlier stay ... this time a coffee service was awaiting me! Convenient to banquets around the city. Also, had user events for my company here ... until I sold the company.
September 20, 2014
Rated 5 out of 5 by Riddler Truly Whatever and Whenever
Katiana Vega and Robert Vergara could not have been more responsive and helpful with all of the contract printing, scanning and distribution to a number of parties. They were outstanding! The room itself was a bit tired; the carpeting, the bed and particulary the lounge, which is severely worn.
September 19, 2014
Rated 4 out of 5 by Nittanymom Short Business Stay
I found the hotel to meet all of my expectations. The only thing that could have been better would be to inlcude curtains in the room. My room faced part of times square and even with the blind down light leaked all around the edges making it quite bright in the room to sleep.
September 18, 2014
Rated 1 out of 5 by JT1010 Lowest quality SPG hotel
I travel to NYC often for work. This was the first time I opted for the Times Square W. The lobby seemed nice - staff was relatively friendly. When I got to my room that's where I realized I either was out up in the worst possible room available or this hotel has major issues. The furniture was the most dated, and absolutely ratty I've ever been to with SPG. The room was small but that didn't bother me too much because it's Times Square. The bathroom allowed for zero privacy - you basically have a see through closet door with no sink. There were no curtains - just a window which made the room either pitch black via the card board pull down chain drape or super bright and see through so that the high rise office next door was glaring in at you. The real joke though was this couch chair in the window. I took pictures of it bc it was so funny. It was something you get for free at a garage sale. The surface texture was so beat up and faded. Then there were hundreds of carve marks in it. I don't even think a motor lodge would opt to keep this thing laying around. Last thing to complete my awesome experience was the ice machine literally right next door to my door. That thing going off all hours of the night - with paper thin walls - over the top. Overall for 400 plus a night I will certainly find another (ie; any other) hotel to hit up next time I'm here.
September 5, 2014
Rated 4 out of 5 by JaniceS Great Location
The W was a great location to walk to theaters, restaurants, and bars. The staff was helpful and welcoming. The layout of the hotel lobby and check in is not the most welcoming, however. You are required to take an elevator to the 7th floor to check in to get to the lobby, lights appear to be dimmed most of the time, and the registration desk is tucked away a bit. Don't expect to find a place to purchase water, (though the room provides 2 bottles daily), snacks, magazines or mints. Those would be for purchase in your room. No hotel guest store to provide those items. The hotel store only has clothing, jewelry, etc. (It is open 24 hours a day). THere is no coffiee pot in the room, nor is there a refrigerator to store your leftovers from dinner or your water. The room has a refrigerator but it is stocked with items for purchase. So, not very convenient for families or for the senior population. The contemporary feel to the hotel has a very clean look, however, the glass in the rooms that seperate the bedroom/bath/living area are see-through, so getting dressed in the bathroom while the in-room dining person is delivering your morning coffee is not a good idea, or using the toilet off the living area while someone is visiting your room is embarrassing. So odd. Overall it was a wonderful place to be and we were pleased with our stay, but would not choose this hotel for a return visit.
September 15, 2014