Rated 3 out of 5 by JoJo45 This hotel needs remodeled!
Staff was excellent--Justin at checkiin was so accommodating and helpful--upgraded our room, but only difference was top floor with same outdated issues! Location for plays, Times Square and tours was great! Blue Fin restaurant was great--highly recommended!
Biggest negative is the rooms need refurbished! They are outdated! Hallway carpeting looked like waves--room carpeting stained--mattresses lumpy--beds squeaked when sitting on them!
September 16, 2016
Rated 3 out of 5 by Leroy85 Food at W hotel Great! , not so much a stay place
windows not clean.
bathroom reeks of chlorine
food in restaurant is good!
need improvement on hygiene maintaince of room.
September 14, 2016
Rated 4 out of 5 by shisza A returning customer
Stayed in the hotel before and liked being back. Like the comfort of sleep here and the stylishness of the rooms. Can't beat location if you want to enjoy broadway/ food/ shopping. Will be glad to be back!
September 2, 2016
Rated 5 out of 5 by 87En The only downside is the location.
This property was the only W in the city with reasonable rates for the weekend I chose aside from the W New York, which I've heard horror stories about. I'd normally avoid this hotel like the plague due to it being in Times Square, but met all of my needs and I was pleased overall with my stay. It was everything one would expect from a W property. My only gripe was being smack dab in the middle of Times Square's sea of tourists and having all of the light from the billboards glaring into the room. If you're a family or group coming to NYC to do all things touristy then this is the perfect place.
September 1, 2016
Rated 4 out of 5 by JLYYC Can't beat the location if you want to be in Time Square
If you're looking to be in the thick of the action in Time Square, this W is it! Located next to the "steps" where you can people watch and take in the sights and sounds. I also recommend having some snacks and a margarita or two at Dos Caminos.
Our corner room was decent in size for a hotel that's right in the middle of Manhattan. We had a view of the Hudson river and away from the lights of Time Square.
We had breakfast included in our rate but otherwise I would go elsewhere around the area as the quality was average and rather expensive as you would expect.
Awesome staff though and overall a wonderful day!
August 22, 2016
Rated 3 out of 5 by Softball17 W
Would have expected more from this hotel, no coffee maker in room - really?
August 17, 2016
Rated 5 out of 5 by Rovingaround Being welcomed
How was I supposed to be recognized as a SPG member?
August 11, 2016
Rated 4 out of 5 by ashcash Location, location, location
Interested in staying at the W Times Square? Expect to pay upwards of $200+ for the location itself. My stay at the W was mediocre at best due to a multitude of reasons which I'll point out below. If you're set on staying in TS and a part of the SPG program, I'd suggest saving a few bucks and staying at other nearby alternatives.
Check-in: I arrived 10 minutes prior to my 3pm check-in. The process was fairly simple and easy - I was told that my room was upgraded to a corner suite on the 54th floor which I definitely appreciated. The front desk agent told me that since the room was not ready yet (I was 10 minutes early), either he or the manager would text me once the room was ready. He told me that I was free to leave my bag there and explore TS. Since I had already been up since 4AM and I was slightly delirious, I told him that I was fine with waiting in the nearby lobby (thinking that it'd take 15 minutes at most). Luckily, the lobby was extremely lively and had comfortable chairs for me to relax in. Note: the lobby turns into a lounge/nightclub in the evenings which I very much appreciated... Anyway, well an hour passes by and no text from the staff. For fear that I had been forgotten, I decided to check-in with the front desk on the status of my room. The new agent promptly told me that my room was indeed ready and proceeded to give me all of the associated paperwork. I suppose that they really did forget about me. It also makes me wonder how much longer I would've had to wait had I not gone to check-in. Not only that, but on the envelope containing my check-in documents, someone had distinctly wrote "Mr." in front of my name. Talk about a lack of attention to detail especially towards SPG members...
In-room Dining: One word = overpriced. As a person who doesn't typically order room service, I made sure to take advantage of the daily complimentary breakfast offer which was disappointing to say the least. I ordered several hot plates which were lackluster in taste and presentation. I do not think that each dish was worth the $25+ that the hotel expected guests to shell out.
Room: Great size and view of the city. Bliss amenities were much appreciated (i.e. - dental kit and bath sponge). Although not a big deal, I could tell that the maid failed to switch out my set since the previous inhabitant didn't use theirs.
Transportation: Thinking about taking a Taxi or Uber to Newark Airport? Expect to spend at the very least (with UberPool) $75.
August 11, 2016