Rated 2 out of 5 by SconnieGirl Modern but not Functional
Poor service at check-in. Bags were "held" on a cart in the lobby until check-in time. Room reservations were messed up. Could not find our room even with confirmation number. Took 30 minutes to fix. No compensation for causing us to be late to event. Didn't receive comp. breakfasts that we were supposed to get with room. Rooms are small. Window shade does not fully cover window so there's blinking lights from Times Square all night long. The bathroom sink is modern, but too high for average person to reach and the faucet causes water to splash all over vanity. We had to ask for more towels. Had four in room and only 3 towels. The bellmen outside were the nicest of any of the employees we encountered. The 7th Floor cocktail lounge was weird with a maximum time allotment to sit on the couch.
October 14, 2014
Rated 5 out of 5 by Taylor91011 Nothing Short of Perfection
My stays at the W Times Square have always been positive. This stay in particular was extra special to me and I felt the hotel went above and beyond to meet my needs. A personal greeting from the general manager was a great way to welcome me to the property. I would definitely return here based solely off service and location. I forgot to mention, the rooms are amazing too! See you soon W Times Square. Cheers!
August 12, 2014
Rated 5 out of 5 by riccilori great time
hotel is great in the middle of verything ny close to shopping and the theaters
October 9, 2014
Rated 5 out of 5 by dfdub0txn W Times Square was great
The location of this place is great, right over Times Square. It was not noisy, and the room was way larger than expected. I was in the Fantastic Suite and it was nearly as big as my own apartment, & had 2 main rooms with tv's, 3 sinks & 2 bathrooms. The hotel is very convenient for luxury shopping, food, and transportation, and I always had friendly encounters with the staff - thanks. I will be sure to return.
October 6, 2014
Rated 4 out of 5 by Gawnastray Superb Staff
I reserved 4 rooms for a small family celebration. The hotel personnel were very accommodating to my elderly mother who has mobility issues. I want to send a special thanks to the door staff. They managed our cars and taxis with incredible efficiency, courtesy and were always professional. They even took the time to learn my name and greet me with it for the duration of our stay.
The wait staff at the Blue Fin should also be commended for their friendly service and hard work. I intend to return in the not too distant future.
October 15, 2014
Rated 3 out of 5 by FrequentlyTraveling1 Not a happy experience.
Primary purpose for our visit to W Hotel Time Square was my Wife’s Birthday (This choice is not in your drop down-bar)
Major problems at the front desk.
Very little to no interest to accommodate us, poor knowledge of the facilities and no customer service.
Other areas of the Hotel are probably ok, but Front Desk people are not what a good hotel must have.
Besides, when checking out, our bill did not have all deductions we were offered at the time of reservation and we had to point them all out so they could subtract them from the bill.
Not a happy experience.
October 3, 2013
Rated 5 out of 5 by Patrick99 Another great stay! Thanks, Jim!
I was in this hotel last week and had a wonderful stay (See my previous review). This was another great stay, although shorter, just 1 night, and was just me this time.
I did eat at Blue Fin this time for lunch, and was not impressed. It took a long time to get the food, and it was not very good compared with other restaurants in the area especially for the price. It is not the hotel's fault, but it should be known that there are better places to eat when you stay here.
Only issue was a severe crack in the shower floor, where I stubbed my toe. I was not hurt badly, but it could badly hurt someone or even cause someone to trip or fall. If you get the Fantastic Suite on the 33rd floor (Room 3310), check to make sure it has been fixed.
March 13, 2013
Rated 5 out of 5 by BL001 Great Location; Wonderful Staff
This hotel is in a fabulous location - truly in the heart of Times Square. It is worth upgrading to a room that is higher up in the hotel as this really is a city that never sleeps. Our room was on the 35th floor and was very comfortable (the beds were perfect), we had a great view and it was very quiet. Although the hotel was great, it was the staff that made it a terrific holiday. There was no request that was too small and they really went out of their way to make our visit a great one. They were friendly, knowledgeable, gave great advice on dining options and followed up on any requests immediately.
October 24, 2011