Rated 5 out of 5 by Taylor91011 Nothing Short of Perfection
My stays at the W Times Square have always been positive. This stay in particular was extra special to me and I felt the hotel went above and beyond to meet my needs. A personal greeting from the general manager was a great way to welcome me to the property. I would definitely return here based solely off service and location. I forgot to mention, the rooms are amazing too! See you soon W Times Square. Cheers!
August 12, 2014
Rated 1 out of 5 by MJKYNY This is the worst W Hotel in the country
I love W Hotels domestic and abroad. I've been gold most of my career and just received notice that I'm almost platinum. The W Times Square is close to my office so I decided to stay there for a birthday celebration. I noted it on my reservation when I made the booking. Plus I used extra points for a room with a times square view. upon check in, I was put in a box without a view. The bed was hard as a rock and the carpet made me afraid to walk on it. What is up with that? I gave this hotel a second change but I promise it will be my last! I should get the points used credited back as it was the worst sleep, worst shower and no coffee in the lobby like most W hotels office. Very disappointed!
November 16, 2014
Rated 2 out of 5 by SconnieGirl Modern but not Functional
Poor service at check-in. Bags were "held" on a cart in the lobby until check-in time. Room reservations were messed up. Could not find our room even with confirmation number. Took 30 minutes to fix. No compensation for causing us to be late to event. Didn't receive comp. breakfasts that we were supposed to get with room. Rooms are small. Window shade does not fully cover window so there's blinking lights from Times Square all night long. The bathroom sink is modern, but too high for average person to reach and the faucet causes water to splash all over vanity. We had to ask for more towels. Had four in room and only 3 towels. The bellmen outside were the nicest of any of the employees we encountered. The 7th Floor cocktail lounge was weird with a maximum time allotment to sit on the couch.
October 14, 2014
Rated 5 out of 5 by Anne18 Thanksgiving To Remember
My Dad made me promise him that I would take my children to the Macy's Day Parade. I did. What a great morning. Better Surprise , was our accommodations, W must stand for WOW. Because you guys wowed us! Thank you for an A+ experience.
December 1, 2014
Rated 5 out of 5 by mchong New york city black friday Vacations
I stay in this hotel. Because I stay the W-Montreal in the past . And I really love the style of what W-hotel offer. Nice design of bontique hotel. Bed is comfortable . And I love the shower products. If i chose again I still will pick the W-NEW YORK TIMES SQUARE 1st choice.
December 1, 2014
Rated 5 out of 5 by Patrick99 Another great stay! Thanks, Jim!
I was in this hotel last week and had a wonderful stay (See my previous review). This was another great stay, although shorter, just 1 night, and was just me this time.
I did eat at Blue Fin this time for lunch, and was not impressed. It took a long time to get the food, and it was not very good compared with other restaurants in the area especially for the price. It is not the hotel's fault, but it should be known that there are better places to eat when you stay here.
Only issue was a severe crack in the shower floor, where I stubbed my toe. I was not hurt badly, but it could badly hurt someone or even cause someone to trip or fall. If you get the Fantastic Suite on the 33rd floor (Room 3310), check to make sure it has been fixed.
March 13, 2013
Rated 3 out of 5 by FrequentlyTraveling1 Not a happy experience.
Primary purpose for our visit to W Hotel Time Square was my Wife’s Birthday (This choice is not in your drop down-bar)
Major problems at the front desk.
Very little to no interest to accommodate us, poor knowledge of the facilities and no customer service.
Other areas of the Hotel are probably ok, but Front Desk people are not what a good hotel must have.
Besides, when checking out, our bill did not have all deductions we were offered at the time of reservation and we had to point them all out so they could subtract them from the bill.
Not a happy experience.
October 3, 2013
Rated 5 out of 5 by BL001 Great Location; Wonderful Staff
This hotel is in a fabulous location - truly in the heart of Times Square. It is worth upgrading to a room that is higher up in the hotel as this really is a city that never sleeps. Our room was on the 35th floor and was very comfortable (the beds were perfect), we had a great view and it was very quiet. Although the hotel was great, it was the staff that made it a terrific holiday. There was no request that was too small and they really went out of their way to make our visit a great one. They were friendly, knowledgeable, gave great advice on dining options and followed up on any requests immediately.
October 24, 2011