Rated 4 out of 5 by jechho Good - but please fix the platinum breakfast!
All in all a decent experience. We were upgraded to a mega room on the top floor, which was okay since we asked for a quiet room. Not huge, but well above average for NYC.
We have stayed at this hotel several times, and EVERY time there has been a problem with the spg platinum breakfast amenity. This time, the platinum breakfast was a mess because the old restaurant now is gone, and the hotel has no agreement (yet) with the new, privately-run restaurant. The platinum breakfast is therefore via in-room dining only, and you cannot (as per their assistant welcome manager) choose anything else than the items on the platinum card. In addition, you must spesifically ask for yogurt and/or cereal if you want something else than their "Continental breakfast/Awake" (which consists of a pastry basket, OJ & coffee - a rather unhealthy carb-filled option). On both days we got wrong items when we called for breakfast, so the whole platinum breakfast experience was very poor. Why not give some credits for free use in the restaurant and honor your most loyal customers?
Also note that they are currently changing one of their service elevators. We were on a red-eye to Europe and wanted to sleep as long as possible the last day. Being on the top floor, we asked if we would be disturbed early in the morning. We were told that construction would not start until 10am. Guess what started at 830am?
Marc at front desk was very nice and courtious, most rooms are spacious - and the hotel has a great location. Other than that, I am not sure if it was worth 500 dollars a night.
September 13, 2014
Rated 5 out of 5 by DanTon28 Excellent
Rooms are very clean and comfortable. Excellent amenities and toiletries. Location is great as Union Square area has lots of dining and shopping options. It is very near the subway station to travel downtown or uptown.
My only suggestion would be to improve quality and variety of breakfast, as well as service.
September 9, 2014
Rated 4 out of 5 by StevenOH Front desk staff less than accommodating
The property deserves 5 stars; however, the front desk staff were less than accommodating. As a platinum member, I will be looking to stay at other W properties during my trips to the city.
September 3, 2014
Rated 5 out of 5 by BC2014 Amazing hotel/staff
We had an amazing stay at this W hotel. The staff is helpful and professional. Gerald and Tanya went out of their way to make sure that my friends and I had the best W experience. Their commitment to ensuring our incredible stay was above and beyond our expectations. We have never exeprienced such a superior service with small personal touches that we really appreciated. We had two rooms, a Spectacular and a Cool Corner Suite, and both were very comfortable. The Cool Corner is spacious and little things like ear plugs, eye masks or that extra bottle of water were great! I will definitely be coming back to this hotel next time I'm in NYC. Thank you.
August 17, 2014
Rated 4 out of 5 by AustinTraveller Great staff and great experience at W Union Square
Stayed 3 nights in August with the W Union Square. The rooms are very comfortable, AC worked perfectly, and the staff is super responsive. They really work to take care of your every need.
My room was clean and comfortable, and the food at the on property restaurant exceeded expectations. Get the "Something chocolate" for dessert. Wow.
The gym is recently renovated and attractive, but has limited weights, very limited. Everything that was there worked well, just wish there were more free weights.
Will stay again.
August 23, 2014
Rated 5 out of 5 by Patrick027 Very nice hotel, great staff, great location.
Booked a four night stay for my wife and I in a Fabulous Room. My parents decided to come with us to New York so I booked another Fabulous Room for them. We arrived around 1PM and the staff at the door and front desk were incredibly friendly ane were able to get us into one of the rooms to drop off our bags and change clothes.
The rooms were very clean, spacious and comfortable, the shower was great. The view of Union Square was beautiful. The staff were all very helpful whenever we had any questions.
Nelson, at the front desk, was always so helpful and friendly. It really made our stay. We have stayed at quite a few hotels in New York but we will definitely be coming back to this hotel on our next visit.
The combination of this facility, this great staff and the fantastic location is tough to beat.
August 23, 2014
Rated 3 out of 5 by MaBri Sleep
The neighbors right next to us had people knock on the door early and the door kept slamming and talking loudly. It was impossible to get sleep.
August 25, 2014
Rated 2 out of 5 by FormerNYer W Disappointment
I'm a platinum member and regularly stay at Starwood properties. For some reason, W properties never fail to disappoint in some way. This most recent stay, however, was the worst one I've ever had. The problems included: no paper delivered 2/3 days, no complementary water replaced 2/3 days, the internet connection ($19.95 per day) kept going out and when it worked was slower than my 3G connection, no laundry bag in the closet, my bath mat was not replaced, some front desk associates were not ready for prime time, the gym had faulty equipment, and I had major problems with the restaurant (Olives). Other than that, everything was fine...I guess.
September 6, 2012