Rated 2 out of 5 by Nogo Tired decor and service
This stay was disappointing - for the price a very mediocre service and would not recommend as a high end experience. Over hyped and not worth the experience!
May 4, 2013
Rated 5 out of 5 by czeetom Too Much
Great location, surrounded by too much of anything and everything anyone might want to do. Had a brilliant time in and out of the hotel.
January 7, 2014
Rated 4 out of 5 by Traveller7777 Review jan 2014
The hotel is great and the staff too, with the exception of one front desk employee who was not nice, not helpful and not smiling.
January 18, 2014
Rated 5 out of 5 by media1 Fantastic as always
W- Union Square never fails in superior customer service.
March 14, 2014
Rated 5 out of 5 by Neubie325 Weekend getaway
From the second we drove up to the hotel to when we pulled away everyone at the Union Square W exceeded our expectations. They all deserve increases!!!
April 22, 2013
Rated 5 out of 5 by jzd28 Great hotel.. great trip
just spent a long weekend with my daughter. The W was a perfect location. Close to friends at NYU, the Union Square Famers Market, great resturants...
July 25, 2012
Rated 5 out of 5 by Juie17 My favorite hotel in New York
This hotel is the best hotel in NY. It is small and elegant and easy and beautiful. From David the doorman to the smallest detail in the room itself.
March 2, 2013
Rated 5 out of 5 by KC62 GIRLS WEEKEND
Had a great time at the W Union Square. The room was larger than I expected and had high ceilings. Staff was very friendly.
January 20, 2014
Rated 5 out of 5 by NYFriend W in NY was so Wonderful
The W in NY was so wonderful. Everyone from the doorman to the front desk people remembered me and welcomed me back. It made me feel so special.
June 25, 2013
Rated 5 out of 5 by Tara11 Pricey but amazing
Great location, helpful staff, beautiful rooms, great amenities, free coffee in am & infused fresh fruit water after that! Would stay again!
May 14, 2013
Rated 5 out of 5 by Pedimom Best location
The W in Union Square is all about location. A great city vibe. Front desk staff very accommodating. It's my NYC go-to place to stay.
September 19, 2013
Rated 5 out of 5 by abcde short but sweet
overwhelmingly friendly, helpful and caring hotel staff; very good quality food and drinks in restaurant/bar; excellent location
October 22, 2013
Rated 5 out of 5 by Kkkkk Great Hotel in a great location!
Front desk staff was great. Our room was spacious and comfortable. This W Union Square location is my favorite part of the city!
May 29, 2013
Rated 5 out of 5 by lefty9 Great option for NYC hotel
W Union Square is a in a great location for a stay in NYC. It is a warm and welcoming place and room amenities were quite nice.
May 21, 2013
Rated 3 out of 5 by Stayingelsewhere Unhelpful staff
Unhelpful staff, very basic rooms, poorly insulated windows and poor climate control. Would not recommend this hotel to anyone.
December 10, 2012
Rated 5 out of 5 by Douglas Fabulous location in the city.
Lovely hotel, large rooms, excellent staff. We loved the central location of the of the hotel. Would definitely return.
September 10, 2013
Rated 2 out of 5 by Johanes room is too small and no room upgrade for platinum
as platinum member, the front desk service was poor and did not upgrade our room so the room is so small and standard.
June 12, 2013
Rated 4 out of 5 by deales Great hotel
This was a very well run hotel with helpful and friendly staff. The location is wonderful and I would stay here again.
January 8, 2013
Rated 5 out of 5 by Pmh61 Union Square
My daughter and I were visiting colleges in the NY area. Hotel was convenient and staff provided great service.
March 26, 2013
Rated 5 out of 5 by CD2112 One of my favourite NYC hotels
The W Union Sq was one of the first W Hotels experiences I had back in 2000. At the time, W Hotels were still in their infancy and boutique hotels were unique and a welcome change to the myriad of stale hotels. Once serving as an insurance company for many years, Starwood renovated the property with spacious, modern and elegant rooms without compromising the historic character of the building. The exterior remains untouched and much of the interior stonework was preserved.
This past year, 2012, the W Union Sq renovated all the guest rooms with new furniture, whimsical stylings and splashes of color; a welcome contrast to the grey's and blacks that have become a commonplace staple for NYC. The exceptional service is heightened by the friendly and down to earth staff who go out of their way for all their guests. The Union Sq location is excellent as it is located near a major subway hub, great shopping and superb restaurants within blocks, and a short cab ride to downtown or uptown destinations. During the warmer months, the Union Sq farmers market is always a delight, and grab a warm cider and gingerbread cookie while strolling through the market during the holiday season.
November 30, 2012
Rated 3 out of 5 by KiwiTraveller Comparison to other "W" hotels we have stayed
Doesn't even come close! "W" Hong Kong last month was first rate service and "W" Union Square was "zero" :-(
May 29, 2013
Rated 5 out of 5 by dpwnorthcaro Excellent hotel
The hotel has a great meeting space area like a living room, and also a great restaurant.
December 21, 2013
Rated 3 out of 5 by Atav W NYC
The hotel needs to improve the service, and also to recognize better the SPG guest status.
November 27, 2013
Rated 5 out of 5 by Jack2012 Always a good stay
Stayed here again overnight for business. Staff was as pleasant as usual. Thanks!
December 21, 2013
Rated 4 out of 5 by instarini winter
very comfortable room, friendly staff. Bathroom freezing and not heatable!
January 5, 2014
Rated 5 out of 5 by millionm A Great Stay
Was in town for a concert, the location was perfect and a lot of things to do around the hotel.
June 13, 2012
Rated 5 out of 5 by figgsollie2 great location, lovely staff
great loction in nyc,close to everything with easy access to airport--nice staff, cool rooms
September 4, 2013
Rated 5 out of 5 by zinett Would go back in a heartbeat!!!
the room was big and roomy and the bed was comfortable. Clean bathroom and clean room!
September 17, 2013
Rated 2 out of 5 by gianni724 Great location and Rude staff
The hotel staff was very rude and did not make us feel welcomed.
January 6, 2014
Rated 4 out of 5 by Peter resturant
I was surprised by the B rating of the Olivers. B unacceptable for a W affiliation
October 25, 2013