Rated 4 out of 5 by Janny0120 Great Location
Enjoyed our stay in Union Square. Walking distance to almost everything.
October 20, 2013
Rated 4 out of 5 by Picacho Great, but...
This W is really well placed for both midtown and the village. Great views, friendly and helpful staff, decent health club, friendly but always overcrowded bar. I will return again and again.
September 15, 2013
Rated 4 out of 5 by Brian1236 Cannot check luggage
I went to concierge to check luggage. She told me to wait over by the steps and "someone will come". I waited 15 mins and no one came. She kept telling me he was on his way. This was not a good experience. I simply left
You need to change this
June 30, 2013
Rated 3 out of 5 by Lee1724 So So
Not the most friendly.
Room not cleaned at end of day. Housekeeping thought we were leaving. It was a rate change from Thursday to a Freday/wedding rate.
Confusion over Internet, rates, benefits (Starwood). You have internal communication issues.
April 22, 2013
Rated 4 out of 5 by HWeiss This hotel is amazing!
This was my first time staying in Manhattan not at a family members home and the W Union Square was perfect! This W hotel is in a great location for restaurants, bars and shopping. I plan to be back within the next six months :)
August 8, 2012
Rated 3 out of 5 by Shyam Room service is poor
Room service needs to improve. Couple of days, TV remote was still on the ground and by the bad even after room service was done. No one bothered to arrange my toilet accessory. Room never looked fresh during the whole stay.
April 29, 2013
Rated 5 out of 5 by Pam58 Great downtown hotel
I use this hotel as my home away from home - lots of shopping, a close Starbucks and the biggest Barnes and Noble, plus a close post office to ship stuff home. I've stayed here 10 times and it never fails as a great hotel.
May 1, 2013
Rated 5 out of 5 by Pedimom Best location
The W in Union Square is all about location. A great city vibe. Front desk staff very accommodating. It's my NYC go-to place to stay.
September 19, 2013
Rated 3 out of 5 by Mia1234 Great location but poor service
Great location and the room is clean. While some of the staffs are friendly, there are a few would not offer services up to standard and have serious attitude problems. Very disappointing for hotel with such a great name.
March 24, 2013
Rated 4 out of 5 by AHappyGuest Doesn't Seem to Recognize Platinum Status
Hotel location is good, hotel stuffs are efficient and friendly. However, I did not feel priviledged as a SPG platinum member, my room was not upgraded and there was no welcome gift provided upon checking in to the hotel.
October 8, 2012
Rated 1 out of 5 by Victoria11 This hotel was dark outdated and depressing
The hotel was dimly lit including the rooms. The ikea lamps were as hot as a fireplace.
the food was too spicy and uninteresting.
The windows were drafty. You could feel the cold air coming in at all sides of the window.
November 11, 2012
Rated 3 out of 5 by ATK8 Disappointing for an SPG Gold member
Having stayed at this property several times prior I was expecting a similar experience. Alas, that was not to be.
- Multiple faulty charges to the room via Olives and the Honor Bar.
- Was not offered SPG Gold amenities upon checkin nor upgraded although one was possible. Staff was rude to my girlfriend who was on the checkin list when she checked in prior to me. Had to go back down to the lobby to get these perks.
- Rooms along Park Ave aren't that great with sound proofing so you will hear street noise.
- Newly designed rooms are better and brighter than prior color scheme.
- Acura Experience staff were the best employees at the hotel. Very accomodating and courteous.
- Union Square is a great location and has several MTA lines that run through there to most of the city quite easily.
- Housekeeping gave us an extra set of Bliss products.
I've had better experiences at the W Times Square and W Hotel (as well as other SPG properties in the city) so I'm not sure whether the price premium along with my last experience justifies coming back here.
July 25, 2012
Rated 5 out of 5 by WCofer Outstanding Service
I plan a lot of travel for my company and the service I received from the W union Square has been outstanding!! They will definitel be getting more of our business in the future!!
August 7, 2013
Rated 5 out of 5 by Kkkkk Great Hotel!
Great Hotel! Front desk staff was very helpful. The room was spacious and comfortable.The location in Union Square is fantastic.My daughter forgot her pillow and they sent it to our home, Very nice staff1
June 1, 2013
Rated 5 out of 5 by daved1130 This hotel is first class.
I always know what to expect at the W. First class, professional employees, clean and very comfortable. I have no idea what essence is sprayed in the lobby but it is a very nice welcoming smell. Love it here.
January 16, 2012
Rated 5 out of 5 by SAL555 W Union Square
Love this hotel. Unlike many NY hotels, this W has great accomodations with rooms that you can actually spread out and move around in without bouncing off the walls. The staff is super friendly and helpful.
November 10, 2011
Rated 5 out of 5 by Kelly62 Perfect Union Square/Manhattan Location
This was the perfect location for us visiting our daughter at NYU! Rooms were very quite ... you would never know you were in the city that never sleeps. Loved the hotel and will be coming back next time.
February 25, 2013
Rated 4 out of 5 by Hayden Night in NY
Check in was rather slow and there seemed to be a lack of doorman at the hotel . Room spacious for the city but bed wasn't anything to write home about. Overall great location and perfect for one night.
December 25, 2012
Rated 5 out of 5 by darv Relax!!
This place is excellent in every way. The most professional staff with the most sincerely nice people in all levels of operations. You know you are in a quality place. Comfortable and unpretentious.
February 8, 2012
Rated 5 out of 5 by Douglas Fabulous location in the city.
Lovely hotel, large rooms, excellent staff. We loved the central location of the of the hotel. Would definitely return.
September 10, 2013
Rated 4 out of 5 by Carol57 Good Experience at The W Union Square
This W hotel at Union Square consistently has very good service. From meeting Eddie at check in to Walter and Eric who offer the Acura car service, we really enjoyed our stay.
July 22, 2013
Rated 5 out of 5 by zinett Would go back in a heartbeat!!!
the room was big and roomy and the bed was comfortable. Clean bathroom and clean room!
September 17, 2013
Rated 5 out of 5 by JG79 W at Union Square
This is our favorite hotel when visiting Manhattan. We love the Union Square area and you can pretty much walk to everything. Hotel staff are great and rooms are always clean and ready.
August 8, 2012
Rated 2 out of 5 by DRosie24 Housekeeping Poor
I spent two nights at the hotel and did not recieve any housekeeping service until I requested it agaion from the front desk, Very poor service for a room that costs $425.00 per night
February 13, 2013
Rated 4 out of 5 by JeremyO Great Location and Great Hotel
I was lucky enough to be traveling during the Earth day festival so there was lots going on in the area! Service at the hotel was great and I was even able to check-in early. I w
April 30, 2013
Rated 4 out of 5 by JeremyO Great Location, Great Hotel
My stay here was great! Service was exceptional (even got to check in early) and there is a lot to do in this location. Walking distance to many good bars and restaurants.
May 6, 2013
Rated 5 out of 5 by ChetMan W Union Square sets the bar for other hotels
This hotel sets the bar for others, probably why I have been staying there since it opened and have never stayed anywhere else when visiting NYC. - They are my second family!
September 12, 2012
Rated 5 out of 5 by Hatchsmith Wonderful Valentine's Night Stay
I checked in and was automatically upgraded. Then, the W was running a nice little promo for Valentine's Day in the lobby. We received an additional upgrade. Wow! Thanks W.
February 16, 2013
Rated 5 out of 5 by darv Outstanding Always
Hope this review means something to folks because due to family obligations I have been here at least 11 times a year for 10 years. If a place gives you a great visit or a bad one, it could just be a fluke. My unique perspective is very accurate because I'm there time and time again. Out of about 100 stays, one or two could have been better and even those were far from a disaster. I've frequented other properties that have come nowhere close to this.
The W Union Square has a performance record of excellence that few properties can provide. It's a place of serenity and excitement all in one. The staff are amazingly bright, warm, caring, and cheerful......Always. Front Desk, Whatever/Whenever, Doormen, Room Stylists (aka housekeeping), Olives Bartenders, are all gifted individuals.
Very little turnover in staff over the years indicates their dedication to this place and for most it's more than just a job.
The face of the Managers there is primarily Gerald and he is (as are many there) a very intuitive and resourceful person who provides vibrant leadership to the wonderful team you encounter.
And the place is a terrific building at a great location and all that but just a great location does not a W Union Square make! It's the people that work there and run it. Go there, enjoy, and check out the views facing South and East.
October 11, 2013
Rated 5 out of 5 by figgsollie2 great location, lovely staff
great loction in nyc,close to everything with easy access to airport--nice staff, cool rooms
September 4, 2013