Rated 5 out of 5 by Blaire1010 Awesome Stay
Can't wait to come back. Awesome location.
April 15, 2015
Rated 4 out of 5 by reds1 NY stay
Although the hotel was great, the room was incredibly hot. Had the thermostat set on 65 however it was over 75 in the room and not conducive for sleep. I did not bother to complain as this the second time I have had this problem and it never was fixed,
April 15, 2015
Rated 4 out of 5 by clevergirl Elevators, food, and scene
Only two small elevators worked, making for long waits and crowded rides. The restaurant has upscaled, and this makes it almost impossible for a weary business traveler to crash after a long flight or a long day of hustling. In-room dining? I couldn't even find the menu. It was excellent food, but not what I wanted, needed or appreciated. Finally, the lobby is a super "scene", more geared toward non-guests who want to be cool. Other W hotels deliver a far better stay.
April 14, 2015
Rated 4 out of 5 by MT210 Great location
The best thing about this W is the location. Close to everything. The lobby layout has always seemed odd. The Bar was fun, good bartender and beer selection, good bites. Room was average for a W, staff was average. Will certainly come back and bring friends.
March 28, 2015
Rated 3 out of 5 by Rockdoc99 Great expectations
My wife and I had previously been pampered at the W Hotel in Barcelona and therefore for our trip to New York to celebrate our wedding anniversary we chose the W Hotel on Union Square because of its central location on LES.
Our first impressions were hopeful. Courteous staff in reception who assured us we had been given an upgraded room. Our room turned out to be a small corner suite with a view over Union Square - nice!
However, when we returned later and went to bed we were disturbed br severe drafts from both bedroom windows, from which not even the heavy curtains could shield us. Then, we were wakened in the early hours by what sounded like sawing through metal. This was caused by the wind whistling through the leaky windows. Unfortunately, it remained very windy during almost the whole of our stay and we experienced this sawing sound most nights.
There were ostensbly three guest lifts in the hotel, but it seemed only two were actually in use, and waiting times for a lift could be quite long.
We missed having a kettle in our room nd the facility to make a cup of tea or coffee - somthing we have come to expect in a quality hotel.
So, this W Hotel failed to live up to our expectations. We are glad that we stayed here, though, for the hotel's location - just where we wanted to be in New York. But I think we'll be looking for something better on our next trip.
March 28, 2015
Rated 5 out of 5 by Tiny999 Great location and great service
We often stay at the W Union Square when visiting NYC. We love the proximity to the park, and to shops and wonderful restaurants. The afternoon we checked in for this trip we were greeted with glasses of Prosecco in the lobby ~ what a nice way to begin! Our most recent visit corresponded with the "soft opening" of the new restaurant that is attached to the hotel. Dinner was delicious ~ definitely better than Olives. I needed a yoga mat during my stay and I hadn't brought mine. One phone call and maybe ten minutes later, a yoga mat was brought to the room for me to use. I very much appreciated this. We first started staying at the hotel about five years ago. The rooms now seem to be in need of some cosmetic upgrades ~ the desk in our room had its legs askew, and the wallpaper was in some slight disrepair. The bed and pillows were wonderful as usual. We enjoy the W Union Square and hope to be back again soon.
March 17, 2015
Rated 4 out of 5 by sadl Excellent Service
Was pleasantly surprised by the quality of service at this hotel. All of the front desk staff were wonderful, with a particular shout out to Gerald & Mia. Gerald went above and beyond, taking my phone calls before my trip to discuss room types and make suggestions, and Mia when I checked in for thinking outside the box. Gerald really came through for us, when we were jet lagged & tired from a red eye flight, he made sure to have our room ready asap. Besides the front desk, the door men are great, and just the level of overall service was really refreshing. The restaurant apparently reopened recently, and the food was really outstanding.
March 16, 2015
Rated 3 out of 5 Windows are NOT sound or weatherproof
Room was very loud. The cold breeze could be heard coming through the window as well, even though everything was shut.
They offered to move me, but my baggage was already unpacked and had to leave early the next day.
Also, I am still waiting for my receipt. When I checked out, they said they would email it to me, but I still have not received it. I just called, and now waiting to see if they will send me my receipt for wi-fi.
March 9, 2015