Rated 5 out of 5 by Intern Wonder experience
We stayed at the Union Square W when moving my daughter to New York for the summer. We arrived at the hotel with 8 suitcases and were greeted by the 2 front doormen. They took our luggage up to the room and had it all set for us. All of the staff were very helpful during our 5 night stay. They suggested wonder places to eat where we could buy certain items that were needed. Upon our exit they came to the room and helped us move all our luggage back out so we could take it to her apartment. All I can say is outstanding and wonderful top notch service. We will be staying here when we move her out in a couple of weeks. It is one of the best hotels we have stayed at. They truly have the best door staff we have ever experienced. Thank you!
July 22, 2014
Rated 5 out of 5 by MMT47 Wonderful staff!
The friendly staff began at street level as we drove to the front of the hotel. Helpful, engaging and just made sure we were on the way in the door. Front desk folks helpful without being over bearing. A perfect welcome to NYC.
July 21, 2014
Rated 4 out of 5 by ndubb Great NY Location
Comfortable hotel in a great location.
I've stayed here a few times and have found that the staff could be friendlier, they're almost too cold.
July 20, 2014
Rated 2 out of 5 by Soze NYC
Disappointing stay @ W-Union Square. Shower was not clean and room service breakfast was below what I would expect. With so many great hotels in NYC, difficult to recommend this hotel.
July 18, 2014
Rated 5 out of 5 by AndrewBrooklyn Awesome location, awesome hotel
Just stayed there for one night but it was really cool stay. My room was big, bed was comfy. Staff was really friendly.
July 4, 2014
Rated 4 out of 5 by PJ7700 Grand a Old Hotel
The W Union Square has that perfect blend of old New York with a modern twist. The views from the corner suites overlooking the park are wonderful.
July 16, 2014
Rated 5 out of 5 by ljmet Wedding Weekend
Thank you so much for a wonderful weedend at the W-Union Square. From check in with Kat and Matt who handled everything very expertly and professionally, to our accommodations, and finally to Brunch on Sunday. The arrangements for our private bruch were wonderful, and more than we hoped for. Everyone in the hotel was so friendly and accommodating. Could not have been better. Thank you, and thank the staff for me.
July 14, 2014
Rated 5 out of 5 by EverWin Excellent Service
I have experienced another great service from Matt and Edurado of the front desk. Matt was kind enough to try his best to find us a better room, knowing the hotel is 90 percent occupied. Courteous and responsive.
Eduardo, checked me in last time, know me by name and check me out in a lightning speed. Thank you both for the wonderful, efficient stay at your property.
July 14, 2014