Rated 5 out of 5 by BC2014 Amazing hotel/staff
We had an amazing stay at this W hotel. The staff is helpful and professional. Gerald and Tanya went out of their way to make sure that my friends and I had the best W experience. Their commitment to ensuring our incredible stay was above and beyond our expectations. We have never exeprienced such a superior service with small personal touches that we really appreciated. We had two rooms, a Spectacular and a Cool Corner Suite, and both were very comfortable. The Cool Corner is spacious and little things like ear plugs, eye masks or that extra bottle of water were great! I will definitely be coming back to this hotel next time I'm in NYC. Thank you.
August 17, 2014
Rated 4 out of 5 by AustinTraveller Great staff and great experience at W Union Square
Stayed 3 nights in August with the W Union Square. The rooms are very comfortable, AC worked perfectly, and the staff is super responsive. They really work to take care of your every need.
My room was clean and comfortable, and the food at the on property restaurant exceeded expectations. Get the "Something chocolate" for dessert. Wow.
The gym is recently renovated and attractive, but has limited weights, very limited. Everything that was there worked well, just wish there were more free weights.
Will stay again.
August 23, 2014
Rated 5 out of 5 by Patrick027 Very nice hotel, great staff, great location.
Booked a four night stay for my wife and I in a Fabulous Room. My parents decided to come with us to New York so I booked another Fabulous Room for them. We arrived around 1PM and the staff at the door and front desk were incredibly friendly ane were able to get us into one of the rooms to drop off our bags and change clothes.
The rooms were very clean, spacious and comfortable, the shower was great. The view of Union Square was beautiful. The staff were all very helpful whenever we had any questions.
Nelson, at the front desk, was always so helpful and friendly. It really made our stay. We have stayed at quite a few hotels in New York but we will definitely be coming back to this hotel on our next visit.
The combination of this facility, this great staff and the fantastic location is tough to beat.
August 23, 2014
Rated 3 out of 5 by MaBri Sleep
The neighbors right next to us had people knock on the door early and the door kept slamming and talking loudly. It was impossible to get sleep.
August 25, 2014
Rated 3 out of 5 by Tom321 Hotel too cold. Bar & restaurant weak.
Hotel too cold for comfort could not sit in bar or lounge areas. Guest hallway freezing. Controls for room temperature unsatisfactory.
Guest rooms not turned down in evening.
BAR and restaurant not at previous level. No club open at night.
Have always stayed at this this location considering a change.
August 18, 2014
Rated 1 out of 5 by uwobutter Terrible Room Service
Currently staying in room 311. Arrived after midnight and ordered room service. Got the Penne Arrabiata...what shows up is basic penne with generic pasta sauce. No chillies, no olive oil, no tomatoes. Too tired to call room service and ask them to remake the order. Also, they were missing the SPG Platinum free water in the room. Wonder if the General Manager even reads these reviews. Stayed at so many wonderful W Hotels this year for business and leisure, but this is one hotel I won't be staying at again.
August 12, 2014
Rated 4 out of 5 by Carol74 W Hotel Union Square
They were very accommodating to my family and especially to my son, who was recuperating from surgery. Everyone is friendly and helpful.
August 12, 2014
Rated 5 out of 5 by HarryW50 Pleasant stay in NYC
We visited NYC with our two teenage children. The location of the W Union Square is perfectly situated between mid town attractions and the Village. The staff could not have been more pleasant and accomodating. The rooms were quiet and very comfortable with large windows and a view of the World Trade Center.
August 11, 2014