Rated 3 out of 5 by RGJuly2014 Great Location; shows wear; dusty
I love this area in Manhattan. I always wanted to try this hotel. The lobby is nicely done. Elevators are old, slow. Much to my surprise it seems tired, worn, dusty baseboards. AC was blasting in public areas (I guess that's better than no ventilation at all).
They had all the right accessories in the room, so no complaints there. However, the bathroom tiles were cracked, some signs of mold, and the shower drain pooled... maybe no one has reported the problem, but I showered in a pool of water. The finishes were all the right finishes, but the workmanship seemed average. Needs a facelift, I think.
July 26, 2014
Rated 3 out of 5 by IYIarv Great Hotel...Certain staff members need refresher on hospitality
I've stayed at this hotel twice now. The first time the front desk attendant had attitude and made me feel rushed.
The second time I had the exact same experience with the front desk at check-in with no manager around.
My main annoyance during my last stay was with my folios. Per usual I ask for a printed copy upon checkout to make sure everything was charged correctly. Three weeks after check out I see that the hotel charged me for the second night of parking they had missed. Not the day after or two days after but THREE WEEKS later. I do not mind paying but I should be notified by the hotel and they should not feel that because they have my credit card on file its an open invitation to charge me. I expect more from the W.
July 27, 2014
Rated 5 out of 5 by jettify loved the room service
Nelson at front desk super pro and very helpful.
July 27, 2014
Rated 5 out of 5 by Intern Wonder experience
We stayed at the Union Square W when moving my daughter to New York for the summer. We arrived at the hotel with 8 suitcases and were greeted by the 2 front doormen. They took our luggage up to the room and had it all set for us. All of the staff were very helpful during our 5 night stay. They suggested wonder places to eat where we could buy certain items that were needed. Upon our exit they came to the room and helped us move all our luggage back out so we could take it to her apartment. All I can say is outstanding and wonderful top notch service. We will be staying here when we move her out in a couple of weeks. It is one of the best hotels we have stayed at. They truly have the best door staff we have ever experienced. Thank you!
July 22, 2014
Rated 3 out of 5 by DaveInCT Great location; poor service
Oh, the attitude! I've never been treated so rudely by FOH staff. During our 4-night stay, we had a visitor for 4 hours, who used the valet parking and charged it to the room. At check-out, we saw that they had charged us for 4 nights of parking. The clerk quickly took 3 nights off, alright, but when I commented that charging the full nightly rate ($60) seemed quite steep for 4 hours, the dismissive answer was, and I quote, "you could have parked on the street, a parking ticket would have cost you much more". Umm, huh? Did they forget to inform this front desk clerk that he is in the hospitality industry?
Rudeness aside, the best thing about this hotel is the A+, 5-star location. The rooms are small, but it's a W in Manhattan, small is what you should expect. Some unpleasant cigarette smoke smell in the hallways, which if you're unlucky enough to have the "wrong" neighbors, could be an unpleasant smell in your room -- it's a "party" hotel, don't expect staff to do much about cigarette smoke smell. SPG Plat upgrade was nothing -- though the alleged premium view is better than facing a brick wall, I suppose.
Stay here for the location, that's really all it's got going on.
July 22, 2014
Rated 5 out of 5 by MMT47 Wonderful staff!
The friendly staff began at street level as we drove to the front of the hotel. Helpful, engaging and just made sure we were on the way in the door. Front desk folks helpful without being over bearing. A perfect welcome to NYC.
July 21, 2014
Rated 4 out of 5 by ndubb Great NY Location
Comfortable hotel in a great location.
I've stayed here a few times and have found that the staff could be friendlier, they're almost too cold.
July 20, 2014
Rated 2 out of 5 by Soze NYC
Disappointing stay @ W-Union Square. Shower was not clean and room service breakfast was below what I would expect. With so many great hotels in NYC, difficult to recommend this hotel.
July 18, 2014