Rated 4 out of 5 by MT210 Great location
The best thing about this W is the location. Close to everything. The lobby layout has always seemed odd. The Bar was fun, good bartender and beer selection, good bites. Room was average for a W, staff was average. Will certainly come back and bring friends.
March 28, 2015
Rated 3 out of 5 Great expectations
My wife and I had previously been pampered at the W Hotel in Barcelona and therefore for our trip to New York to celebrate our wedding anniversary we chose the W Hotel on Union Square because of its central location on LES.
Our first impressions were hopeful. Courteous staff in reception who assured us we had been given an upgraded room. Our room turned out to be a small corner suite with a view over Union Square - nice!
However, when we returned later and went to bed we were disturbed br severe drafts from both bedroom windows, from which not even the heavy curtains could shield us. Then, we were wakened in the early hours by what sounded like sawing through metal. This was caused by the wind whistling through the leaky windows. Unfortunately, it remained very windy during almost the whole of our stay and we experienced this sawing sound most nights.
There were ostensbly three guest lifts in the hotel, but it seemed only two were actually in use, and waiting times for a lift could be quite long.
We missed having a kettle in our room nd the facility to make a cup of tea or coffee - somthing we have come to expect in a quality hotel.
So, this W Hotel failed to live up to our expectations. We are glad that we stayed here, though, for the hotel's location - just where we wanted to be in New York. But I think we'll be looking for something better on our next trip.
March 28, 2015
Rated 4 out of 5 by sadl Excellent Service
Was pleasantly surprised by the quality of service at this hotel. All of the front desk staff were wonderful, with a particular shout out to Gerald & Mia. Gerald went above and beyond, taking my phone calls before my trip to discuss room types and make suggestions, and Mia when I checked in for thinking outside the box. Gerald really came through for us, when we were jet lagged & tired from a red eye flight, he made sure to have our room ready asap. Besides the front desk, the door men are great, and just the level of overall service was really refreshing. The restaurant apparently reopened recently, and the food was really outstanding.
March 16, 2015
Rated 2 out of 5 by Patti117 Choose another Starwood Property
They do nothing to recognize or upgrade SPG Guests. I'm starwood lifetime platinum and I've been lied to and simply ignored when expecting ANY kind of room upgrade. They will tell you there are no room upgrades and you can show them the starwood app that shows all the different room types available. I suggest the GM reach out to Mark Eberwein at the W Los Angeles where they make me feel like family. In New York I'd suggest the Parker Meridien
February 9, 2015
Rated 5 out of 5 by Tiny999 Great location and great service
We often stay at the W Union Square when visiting NYC. We love the proximity to the park, and to shops and wonderful restaurants. The afternoon we checked in for this trip we were greeted with glasses of Prosecco in the lobby ~ what a nice way to begin! Our most recent visit corresponded with the "soft opening" of the new restaurant that is attached to the hotel. Dinner was delicious ~ definitely better than Olives. I needed a yoga mat during my stay and I hadn't brought mine. One phone call and maybe ten minutes later, a yoga mat was brought to the room for me to use. I very much appreciated this. We first started staying at the hotel about five years ago. The rooms now seem to be in need of some cosmetic upgrades ~ the desk in our room had its legs askew, and the wallpaper was in some slight disrepair. The bed and pillows were wonderful as usual. We enjoy the W Union Square and hope to be back again soon.
March 17, 2015
Rated 1 out of 5 by metoz333 an Aloft experience
Unbefitting of a W. Likely the worst W in the States.
Half the time during most recent 5-days stay, there was NO doorman/greeter at hotel entry. The in-room dining menu has been reduced to 1 page fast-food content since the remodeling/"upgrading"! Front desk or Whatever/Whenever concierge couldn't provide a mailing stamp or a clue how I can purchase one locally, nor was there an envelope or office stationary provided. Quality of staff is "whatever-whenever-we-don't-care". Checked out at 5:40am for a flight, had to wait 5min because there was...surprise...NO attentive front desk staffing!
January 16, 2015
Rated 5 out of 5 by darv Splendid Always
The W Union Square maintains an outstanding level of excellence after 10 or more years. As a monthly guest I have been there through all the changes over the years. The staff are amazingly consistent, partly because there is so little turnover, and when there is they know how to recruit great staff. Gerald is an awesome manager who keeps a wonderful equilibrium type vibe going that makes everyone at ease and feel at home. The place is great from top to bottom. Always a treat being there.
February 25, 2015
Rated 2 out of 5 by FormerNYer W Disappointment
I'm a platinum member and regularly stay at Starwood properties. For some reason, W properties never fail to disappoint in some way. This most recent stay, however, was the worst one I've ever had. The problems included: no paper delivered 2/3 days, no complementary water replaced 2/3 days, the internet connection ($19.95 per day) kept going out and when it worked was slower than my 3G connection, no laundry bag in the closet, my bath mat was not replaced, some front desk associates were not ready for prime time, the gym had faulty equipment, and I had major problems with the restaurant (Olives). Other than that, everything was fine...I guess.
September 6, 2012