Rated 5 out of 5 by Phi44 Great Service from Catering!
The lovely Danielle was in charge of our conference catering. The first day I was there I asked her about special options for meals, as I am allergic to the entire world including wheat, corn, nuts, melon and soy.
She went above and beyond to make sure I had separate fruit dishes that hadn't been mixed with melons, on the day we had quiche I got a separate plate of scrambled eggs, the list goes on. She and your whole staff were awesome to work with and I am so grateful for the extra mile service!
May 20, 2013
Rated 1 out of 5 by JamesR Terrible experience for dedicated Starwood traveler
I am a Lifetime Starwood Gold member after spending many years a a Platinum member. I generally love Starwood Hotels and I am typically treated well. Despite making my reservation months in advance, and despite my status, I was assigned a room on a floor that was primarily a service floor. It was like staying in a prison cell. I overlooked a parking lot with a large trash compactor and the maids started slamming doors and pushing carts outside my room prior to 6 am! It was easily the worst treatment I have ever received from a Starwood hotel. Very dissapoiniting!
May 18, 2013
Rated 4 out of 5 by ANHRAL Nice Stay
Had a very nice stay here. The staff took great care in making sure I got what I needed, including a last minute shipment of business cards and a stress-free fix to a booking mix-up (not the hotel's fault). Also provided great service at the bars and restaurants. The only thing I will say is I look forward to a nice bubble bath when I'm traveling, and my room only had a shower. The shower was wide open on one side, which was a bit uncomfortable and caused a huge mess.
May 20, 2013
Rated 3 out of 5 by Christy Staff Fabulous..Facilities not so much
The staff at the W San Diego could not have been better... very customer focused and friendly. I truly appreciated how above and beyond they went on each of my requests. The facilities themselves.... not so great. The TV didn't work, wasn't able to order any sort of movies because it kept saying no signal, wireless dropped in and out all day (for $15 bucks a day that is annoying); the bathroom was very nonfunctional without any counter space, the cleaning service woke me up from naps on two different days to check the mini bar (even though I had a do not disturb sign on)... overall, not loving the facility.
May 7, 2013
Rated 5 out of 5 by Porto5000 Nice Stay!
The W is a nice hotel with a cool atmosphere. It's conveniently located where it's just a short walk to plenty of hot spots. The staff is very friendly and attentive. The rooms are a bit Ikea dorm room sheik in terms of how they are decorated but are kept clean and have comfy beds. The restaurant there is quite expensive fortunately the food is good quality and well made. The rooftop bar is really nice and so is the pool (albeit small). Overall quite nice and would stay there again.
May 7, 2013
Rated 4 out of 5 by vuky Our 'w' stay
The 'W' is a great hotel, perfect location for walking to little Italy or the Gas lamp District. The rooms are very comfortable, and the option to not have daily maid service is great for eco friendly guests like ourselves.
The one compliment is the constant, extremely too loud music that plays in the lobby, the pool area, the second floor bar and in the elevator as one travels up to our room. Turn it down, try some other sounds and quiet it down some.
May 7, 2013
Rated 1 out of 5 by MsLah Highly Disappointed in W Hotel San Diego
Highly Disappointed in the W San Diego
My boyfriend and I stayed at the W Hotel, San Diego over the News-Eve weekend; checked in Friday, 12/30 through 1/1/12. In a nutshell, I was extremely disappointed in this W Hotel!! It did not meet the classy-upscale decor, quality and standard of the Westin properties. I'm very surprised that the hotel chain allows this location to carry the W name brand. My first thought was to give a review of pros and cons, but I don't have any pros. As you can tell, I didn't have a great experience, and will NEVER stay at this W location again. I really hope that the W management reads this post, along with all the other post regarding the lackluster quality of this hotel. I'm a Starwood Gold member and an experienced traveler, so I know quality when I see it; this was not it: I've stayed at other W Hotel properties. That said, this hotel was more on the order of a 2 maybe 3-star hotel. Overall, room decor was subpar and cheap; as others have stated, the rooms look like the designer ran out to inexpensive furntiure outlet, and purchased the furniture and assessories. The room looked like it was decorated for a teenager that included a chalkboard; go figure... The rooms are very small, and there weren't drawers for personal belongings. The room didn't have a coffee maker (to my knowledge, 1 and 2-star motels/hotels have coffee makers), and the ice machines are only located on the even-number floors (of course I was on the odd-number floor - 15th floor). One would think that a 4-star hotel would include free internect access; you guessed it - NOT!! Internet access is a whopping $15.00/day. Wait it gets better, valet parking to stay at this hotel is $36.00/day!!!
Bathroom: Whoever came up with the bathroom design should be fired! The bathroom door is a sliding door, that you can see in and out of from the bedroom (if you stand next to the TV); this means you don't have complete privacy; not to mention the unspoken-- you can be heard taking care of "business" while sitting on the toilet!! The shower does not have a shower door, but rather a top/bottom clear glass that is half the length of the shower. So guess what? Water shoots all over the bathroom floor, and the shower floor towel (if you put one on the floor) gets soaked and wet!! The toilet paper holder is afixed to the wall behind the toilet, so you have to become a contortionist and twist you arm behind you to reach it, or twist you body to the side to reach it!! Really???
Customer Service: The concierge also should be fired! He was extremely rude to say the least. I asked him for a couple of recommendations for dinner that Friday evening, and his response was "There are over 200 restaurants around here!!" with an exasperated look! Mind you, I was the only guest at his counter, but he told me he was busy, had other things to do, and I could come back the following morning at 9:00am if I had more questions!!! I was so taken aback, that I smiled at him and said "sure...". Of course I didn't return the follow morning for more abuse. Management, please take heed to the feedback. There is enough consistent feedback about the cons to suggest that serious changes need to be made to bring this hotel up to the expected standard of a true W Hotel experience.
January 4, 2012
Rated 4 out of 5 by MelW below expectations for W hotels
so, overall this is still a good hotel with a great downstairs bar, luxurious bed, and gym as expected. the cleaning staff was very friendly and the room service delivery person was also very nice. however, other than my original greeting by front desk (she was VERY nice and recognized my status) i more often than not was not acknowledged by front door staff, and not once beyond check in was i acknowledged by the desk. just a simple "hello" or "good morning" would have sufficed-the same greeting i and other guests would exchange with each other every day were not done by the staff. secondly and maybe more important is that the carpet in the room was almost to the point of being filthy and the shower flooded the floor every time i used it. i guess it's bc it was a handicapped room the shower was different. so i had to sop up the floor twice a day and was not able to green the towels bc they had been used to soak up all the water.
May 2, 2013