Rated 4 out of 5 by wantonenightawayfromkids Hotel could have better customer service
Although I am a Starwood Preferred Guest myself, a friend gifted me a free night at this hotel with her points. I was shocked to find out that even though the room was free I had to pay $42 for parking. I am also a AAA member, and you only get free parking for being a AAA member if you pay for the room. Hotels need to realize that making a guest upset over parking is not a good way to have the guest come back.
The hotel also knows that there is major construction going on across the street from the hotel, but doesn't bother to tell guests that they will have difficulty getting to the hotel due to all the road closures. What is worse: the room was noisy since they gave us a room facing the construction. Talk about lack of guest service!
Lastly, when I asked for a recommendation of place to go to breakfast the front desk acted annoyed that he had to look up from the computer and told me one place he liked. It is much better to say something like the 2 closest places to the hotel are these if you want to walk, but if you want to go some place really good, this restaurant is my favorite but it is a much longer walk.
I feel this hotel could care less about the guests. Valets were nice but we tipped them big so they had every reason to be nice. I won't stay here again... too many other choices downtown or better yet, stay out of downtown in other areas that provide better service.
July 1, 2015
Rated 3 out of 5 by Zoe9633 First W hotel experience
Overall I really enjoyed my time at the w hotel San Diego. There were really only 1 thing that bothered me. I booked through SPG.com and the website said to show your AAA card at checkin to receive 1 of 3 special discounts. One listed being free valet parking for your stay. I presented my card and the girl at the front said you cou,d only use this if you selected a special AAA package when you booked your room. Which was not true. After she argued with me for a while I finally gave up and my boyfriend ended up paying the $40 a day parking fee. Which was a lot considering we were there for 4 days. i wanted to try to talk to a manager but the girl made me feel so uncomfortable that I just wanted to get to our room and be done with it. Thankfully everyone else at the hotel seemed very friendly and very acomidating. The valet were very sweet and offered free water bottles as you left. A very nice touch. I only wished they would have honored the AAA special. Seems like a 4 star hotel should be acomidating. Even if i needed to book a special package, I think they should have given me the benefit of the doubt and given me the free parking anyways. Not sure if I'd ever go back but overall a good experience. Would have been perfect if that front desk girl hadn't been so rude.
June 22, 2015
Rated 2 out of 5 by TDolph untrained front desk staff.
Every time i stay at the W San Diego, the front desk staff just seems unqualified and misinformed. I was not offered an upgrade when checking in. When I checked out, I called down to the front desk to have my bill ready and split from Room/tax from other charges for my expense report.
I was in a hurry and had to leave quickly. And of course, when I came down to the front desk, nobody had split the bill when I was assured on the phone that it would be taken of. It is stuff that that as turns me off as a Platinum SPG member. I will not be back.
June 19, 2015
Rated 5 out of 5 by Cass35 Fun and Hip Hotel!
Loved this hotel! Great decor, great gathering spots for drinks before you hit up the night life and great staff! Hotel was conveniently located within walking distance of many things (Gas Lamp, the pier area, etc.). The only drawback is the size of the pool, very small and not very sun friendly. But I will definitely be back.
June 14, 2015
Rated 2 out of 5 by BradTC Lack of Attention to Detail
Facility is nice enough. Staff is nice. Room smelled overpoweringly of scented deorderizer. Window only opens 2 inches so I couldnt air it out. Room service menu pretty limited so I picked up some food in Little Itay. Got back to the room grabbed a beer, but the minibar fridge is not even a little cool. Warm beer? No thanks. Grabbed the ice bucket, but the ice machine is broken. "Sorry for the inconvience" Called "whenever whereever" twice, but apparently it isnt now, busy signal. So what is that? Lack of service, lack of attention to detail that better hotels have.
May 27, 2015
Rated 2 out of 5 by YYZKWILAX Construction was horrible
Construction was really bad and the shower had hair and used Q Tips left on the sink.
May 17, 2015
Rated 3 out of 5 by AshleyLouise35 I usually love this place
I typically love the W San Diego, however this stay was not as satisfactory. When we got there we weren't greeted right away and had to find out for ourselves what and where to go. Upon check in the girl at the front desk sent us on our way without offering help with our bags, telling us about the hotel, as I have not been in a while a refresher would have been nice, and she did not even tell us where or what floor our room was on.
We arrived on a Friday afternoon and there was construction going on across from our room. We figured that wouldn't be a bother after the work day was over. We were wrong. At 6:00 am, after a late night out, construction started and not just with tools and what not, but with extremely foul language as well. It would have been nice for them to let us know that our room would be directly next to that and to expect it or something.
So I would recommend this as a nice, comfortable, fun and centrally located hotel, but the staff could have made our stay a little more enjoyable.
April 20, 2015
Rated 1 out of 5 by UpsetTraveller Worse service and room was dirty
Stayed in town for a conference. First, I got booked in the disabled room, which would have been okay, if the carpeted floor wasn't disgusting and if there was more of a separation between the shower and the rest of the bathroom. Second, there was loud music being played until 1am that made it impossible to sleep and then at 7am there was a setup for a conference room across the hall that woke me up.
I complained to the management, but they said it was a party hotel and the rooms can get a little dirty.
Would never recommend this hotel again. I've stayed at the W in NYC and SF and Chicago and the service and the rooms were much better.
April 19, 2015