Rated 3 out of 5 by Zoe9633 First W hotel experience
Overall I really enjoyed my time at the w hotel San Diego. There were really only 1 thing that bothered me. I booked through SPG.com and the website said to show your AAA card at checkin to receive 1 of 3 special discounts. One listed being free valet parking for your stay. I presented my card and the girl at the front said you cou,d only use this if you selected a special AAA package when you booked your room. Which was not true. After she argued with me for a while I finally gave up and my boyfriend ended up paying the $40 a day parking fee. Which was a lot considering we were there for 4 days. i wanted to try to talk to a manager but the girl made me feel so uncomfortable that I just wanted to get to our room and be done with it. Thankfully everyone else at the hotel seemed very friendly and very acomidating. The valet were very sweet and offered free water bottles as you left. A very nice touch. I only wished they would have honored the AAA special. Seems like a 4 star hotel should be acomidating. Even if i needed to book a special package, I think they should have given me the benefit of the doubt and given me the free parking anyways. Not sure if I'd ever go back but overall a good experience. Would have been perfect if that front desk girl hadn't been so rude.
June 22, 2015
Rated 2 out of 5 by TDolph untrained front desk staff.
Every time i stay at the W San Diego, the front desk staff just seems unqualified and misinformed. I was not offered an upgrade when checking in. When I checked out, I called down to the front desk to have my bill ready and split from Room/tax from other charges for my expense report.
I was in a hurry and had to leave quickly. And of course, when I came down to the front desk, nobody had split the bill when I was assured on the phone that it would be taken of. It is stuff that that as turns me off as a Platinum SPG member. I will not be back.
June 19, 2015
Rated 5 out of 5 by Cass35 Fun and Hip Hotel!
Loved this hotel! Great decor, great gathering spots for drinks before you hit up the night life and great staff! Hotel was conveniently located within walking distance of many things (Gas Lamp, the pier area, etc.). The only drawback is the size of the pool, very small and not very sun friendly. But I will definitely be back.
June 14, 2015
Rated 2 out of 5 by BradTC Lack of Attention to Detail
Facility is nice enough. Staff is nice. Room smelled overpoweringly of scented deorderizer. Window only opens 2 inches so I couldnt air it out. Room service menu pretty limited so I picked up some food in Little Itay. Got back to the room grabbed a beer, but the minibar fridge is not even a little cool. Warm beer? No thanks. Grabbed the ice bucket, but the ice machine is broken. "Sorry for the inconvience" Called "whenever whereever" twice, but apparently it isnt now, busy signal. So what is that? Lack of service, lack of attention to detail that better hotels have.
May 27, 2015
Rated 2 out of 5 by YYZKWILAX Construction was horrible
Construction was really bad and the shower had hair and used Q Tips left on the sink.
May 17, 2015
Rated 3 out of 5 by AshleyLouise35 I usually love this place
I typically love the W San Diego, however this stay was not as satisfactory. When we got there we weren't greeted right away and had to find out for ourselves what and where to go. Upon check in the girl at the front desk sent us on our way without offering help with our bags, telling us about the hotel, as I have not been in a while a refresher would have been nice, and she did not even tell us where or what floor our room was on.
We arrived on a Friday afternoon and there was construction going on across from our room. We figured that wouldn't be a bother after the work day was over. We were wrong. At 6:00 am, after a late night out, construction started and not just with tools and what not, but with extremely foul language as well. It would have been nice for them to let us know that our room would be directly next to that and to expect it or something.
So I would recommend this as a nice, comfortable, fun and centrally located hotel, but the staff could have made our stay a little more enjoyable.
April 20, 2015
Rated 1 out of 5 by UpsetTraveller Worse service and room was dirty
Stayed in town for a conference. First, I got booked in the disabled room, which would have been okay, if the carpeted floor wasn't disgusting and if there was more of a separation between the shower and the rest of the bathroom. Second, there was loud music being played until 1am that made it impossible to sleep and then at 7am there was a setup for a conference room across the hall that woke me up.
I complained to the management, but they said it was a party hotel and the rooms can get a little dirty.
Would never recommend this hotel again. I've stayed at the W in NYC and SF and Chicago and the service and the rooms were much better.
April 19, 2015
Rated 3 out of 5 by RCarlet2 Construction was a Nightmare
I would not reccomend this Hotel until construction is over. The staff was very pleasant and accommodating. We checked in Saturday and wanted to relax in our room after a long drive, unfortunately we could not because of the current construction of a courthouse across the street it was very loud and we could not even stand being in the room. We complained to the front desk but they stated they were booked up for our 2 night stay. We had dinner and breakfast 2x at the Kelvin restaraunt. The staff there was awesome. The pool is a bit small but very nice and the roof top bar was very nice also. Luckily Sunday there was no construction, so we enjoyed our room. We requested a late checkout for Monday at 2pm but come Monday morning we were woken up around 6am due to the loud construction so we ended up checking out at normal time. We complained to the front desk about the noise at our check out and the lady was nice enough to comp one of our meals at Kelvin. If you are going to stay at this Hotel be sure to request a room not facing the construction of the courthouse. I'm not sure why they would book guests in those rooms knowing the loud noise they will encounter.
April 8, 2015