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Rated 3.6 out of 5 by 254 reviewers.
Rated 1 out of 5 by Horrible, dirty, hotel. Not a 4-star hotel. BEWARE! We stayed for 7 days and had a problem every single day. We took pictures of urine soaked mattress, unmaintained room and filthy rooms. We were moved to a supervisor inspected room and it was still dirty and had urine soaked mattress. General Manager has still not contacted us even though we were promised a call while staying there by front desk. No real compensation was given and we paid A LOT per night. Was looking forward to this vacation all year long and am still upset over this. Common areas were clean and food was great but actual rooms were horrid. Many more problems with stay. VERY UNHAPPY! July 25, 2013
Rated 5 out of 5 by Depending on what you're looking for, this could be Paradise If you're looking for a huge property with many hundreds of guests and large public spaces with lots of public amenities, then this may not be the hotel for you. However, if you're looking for a smaller, boutique-y property, where the staff will remember you, you'll be provided exquisite service and attention to every need (but you might not be able to find two deck chairs together at the very small pool), well, then, this could be Heaven. We loved our peek-a-book view of the Bay, the wonderful attention of the staff, the fantastic food from Kelvin, and the accessibility of the property. Sometimes the public areas became very crowded, but it was easy enough to walk around the corner or a few blocks to find other entertainment. All in all, we very much enjoyed our stay and felt very welcome. September 29, 2014
Rated 5 out of 5 by Great vibe, amenities and ambiance Handy location for touring Gas Lamp area. Decent value for star treatment and great service. Pleasant amenities. No notable disturbances. Great for professionals, travelers, and/or families. October 14, 2014
Rated 1 out of 5 by Worst W in the World As a Starwood Platinum member I've stayed at a lot of W's throughout the world. The W San Diego was undoubtedly the worst W I have ever seen anywhere. The furniture is cheap, chipped, broken, stained and old. The carpet in the room was threadbare and had stains all over it (when was the last time the rooms were even steam cleaned?) Simple repair work was done poorly. Walls were repainted in patches so the color of the wall didn't even match. The rooms were filthy. In addition to the carpet stains, there was hair in the sink and dirt on the walls. While the staff was nice enough, I had to go in and ask for a valet attendant to show up every time I wanted to get my car (even when I had called ahead). Never again. February 3, 2012
Rated 5 out of 5 by the hotel has great features We were there for a wedding, which was at an outside venue, but being there for 5 days, there was always something different to do every day. Visited Corronado, LaJolla, Pacific Beach, all which were 20/25 minitue ride. The hotel staff were extremely responsive and gracious and handled all requests quickly and effiiciently. October 10, 2014
Rated 1 out of 5 by Highly Disappointed in W Hotel San Diego Highly Disappointed in the W San Diego My boyfriend and I stayed at the W Hotel, San Diego over the News-Eve weekend; checked in Friday, 12/30 through 1/1/12. In a nutshell, I was extremely disappointed in this W Hotel!! It did not meet the classy-upscale decor, quality and standard of the Westin properties. I'm very surprised that the hotel chain allows this location to carry the W name brand. My first thought was to give a review of pros and cons, but I don't have any pros. As you can tell, I didn't have a great experience, and will NEVER stay at this W location again. I really hope that the W management reads this post, along with all the other post regarding the lackluster quality of this hotel. I'm a Starwood Gold member and an experienced traveler, so I know quality when I see it; this was not it: I've stayed at other W Hotel properties. That said, this hotel was more on the order of a 2 maybe 3-star hotel. Overall, room decor was subpar and cheap; as others have stated, the rooms look like the designer ran out to inexpensive furntiure outlet, and purchased the furniture and assessories. The room looked like it was decorated for a teenager that included a chalkboard; go figure... The rooms are very small, and there weren't drawers for personal belongings. The room didn't have a coffee maker (to my knowledge, 1 and 2-star motels/hotels have coffee makers), and the ice machines are only located on the even-number floors (of course I was on the odd-number floor - 15th floor). One would think that a 4-star hotel would include free internect access; you guessed it - NOT!! Internet access is a whopping $15.00/day. Wait it gets better, valet parking to stay at this hotel is $36.00/day!!! Bathroom: Whoever came up with the bathroom design should be fired! The bathroom door is a sliding door, that you can see in and out of from the bedroom (if you stand next to the TV); this means you don't have complete privacy; not to mention the unspoken-- you can be heard taking care of "business" while sitting on the toilet!! The shower does not have a shower door, but rather a top/bottom clear glass that is half the length of the shower. So guess what? Water shoots all over the bathroom floor, and the shower floor towel (if you put one on the floor) gets soaked and wet!! The toilet paper holder is afixed to the wall behind the toilet, so you have to become a contortionist and twist you arm behind you to reach it, or twist you body to the side to reach it!! Really??? Customer Service: The concierge also should be fired! He was extremely rude to say the least. I asked him for a couple of recommendations for dinner that Friday evening, and his response was "There are over 200 restaurants around here!!" with an exasperated look! Mind you, I was the only guest at his counter, but he told me he was busy, had other things to do, and I could come back the following morning at 9:00am if I had more questions!!! I was so taken aback, that I smiled at him and said "sure...". Of course I didn't return the follow morning for more abuse. Management, please take heed to the feedback. There is enough consistent feedback about the cons to suggest that serious changes need to be made to bring this hotel up to the expected standard of a true W Hotel experience. January 4, 2012
Rated 1 out of 5 by Just too many issues I stay in W and Starwood brand hotels at least 5 times a year so when my floors were being redone I chose the W here in SD for an 8 day stay. I also recommend properties to traveling co-workers so I figured this was a good way to see the hotel. At this point it has been a comedy of errors. I have no idea if I should laugh or cry. First Issue: I put my roommate on the account from day one and yet I was woken up at 1am twice to confirm I knew him so he could get a new key. Our keys had to be rekeyed/replaced daily. This was finally resolved by day 6. While we got apologies the fact that it happened repeatedly was ridiculous. Issue 2: When I checked in I was not recognized as a gold member, not offered an upgrade nor welcomed at all until I mentioned it. The clerk then said "oh do you want internet as your gold amenity?" I said yes and she then explained how it worked and that it would be removed from my bill. She also did not offer me make a green choice. Imagine my surprise when the internet charge showed up on my bill. At this point I have asked 4 times to have it removed. I was told consistently that accounting, the night auditor and "I" would take care of it. So far 5 days and counting no resolution. Issue 3: Back to make a green choice. I really like this feature and try to take advantage of it whenever I stay with SPG. I asked about it on night 2 and was assured it was added to my account. The points never showed up despite receiving service exactly twice during my entire stay. I think the main issue here is the no one communicates with anyone else. Whoever you talk to claims they will handle a problem or pass it on to the manager or accounting but nothing ever happens. It is almost like the staff just doesn't care. I know this isn't standard at W properties but this was a lot to take on one visit, especially since I was already displaced and just wanted to relax. I was also a little shocked at the cleanliness of the room. There were fruit flies or gnats when we checked in and some spots looked like they had never been vacuumed. The bugs are still here but I have come to peace with them. At least they are consistent. September 4, 2013
Rated 1 out of 5 by Check Your Bill!!! Very recently stayed there for my brothers wedding. Would say service (besides one bartender) was pleasant and food was above average. The problems began after I checked out. WOW!!! Try $2,000 plus charges for three consecutive days on my credit card. Everyday a different $2,000 + charge. Then try calling for assistance. "I will investigate this and get back to you" is something you really want to hear about $7,000 being charged on a $700 stay. When they got to the bottom of it they had charged me three times for the same bar bill because they claimed the Food and Beverage Manager had a verbal agreement with someone else to charge my room. The bill was signed to his room, but apparently you can just tell them to charge someone else. So they charged me three separate times for the same bar bill that was someone else's. Days later was still not resolved. I've stayed at Starwood's from California to Cairo, so I can't say this is typical of them, but it quickly became the worst hotel experience I've ever had. Makes me want to cancel my Westin stay in two weeks. September 18, 2013
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