Rated 1 out of 5 by colleen1970 Stay elsewhere in San Diego
I am a regular W hotel client (and only stay at SPG properties whenever possible on my heavy business travel schedule). While I have stayed at this W a few times over the years, I will not stay at this W ever again - it was so bare bones that it felt like they were getting it ready to close the property: no spa (they closed it), inadequate gym, conscierge suggestions inadequate, and hotel never thought to warn me about the massively noisy construction AT NIGHT/ALL NIGHT below my window (so bad that it took ear plugs, a white noise app, and melatonin pills to finally fall asleep). Oh, and the cable TV didnt work but the engineer came up to fix that quickly and that was no problem, he was nice, too.
March 4, 2014
Rated 5 out of 5 by LARobert I will come back...
The hotel and staff met my expectations from every aspect. Superior service and attention to individual needs. The Banquet staff was beyond exceptional! I could not believe how accommodating they were to my special dietary needs beyond what are group meals were offering.
September 1, 2013
Rated 5 out of 5 by RBinATL Expectations Exceeded
I was at the W San Diego over Memorial Day Weekend celebrating my birthday. I was recognized as a Platinum member and got upgraded to Spectacular Room on a high floor. Additionally later in the day I was stunned to find that the front desk had sent a bottle of champagne with a happy birthday card. Thanks so much to Alyssa at the front desk for making it a memorable birthday. Everything about the stay was great. Good food, good drinks at the W Living Room, and even the front door staff were very helpful. My expectations were definitely far exceeded on this trip staying at the W.
May 29, 2014
Rated 5 out of 5 by FT57 LOVELY STAY
The W San Diego is a lovely property with all the positive aspects of the W hotels. The staff was very pleasant and helpful, especially Eric (Valet), David (Front Desk), and Robbie (Bell Staff). These three could not have been nicer. They made us feel like truly valued guests.
The room was spacious, clean, and had all the amenities. The one thing I would suggest is a spot cleaning and shampooing of the carpet. Not that it was real dirty, but it could use a touch-up. Also, some scuff marks on the lower sections of the furniture could be removed. This is not to say the room was dirty, in fact the opposite held true, it was very clean. The suggestions are for what are minor issues.
August 14, 2013
Rated 3 out of 5 by Luna1 W San Diego
I am still after 3 attempts to obtain a guest receipt.. haven't got it.
I had diffiuculty getting service and when I did it was slow and problematic.
February 24, 2013
Rated 2 out of 5 by KenfromDC aloft at W price
First off, the W San Diego has had the lobby and bars/restaurant recently renovated. The bartenders and wait staff are awesome!
However, the management needs a renovation. More of a commitment to Whatever! than whatever/whenever. Why the attitude? From the front desk manager questioning the veracity of my wife's complaint, to the concierge pointing in a general direction rather than providing one of the maps sitting behind him on his desk, to the non-responsive GM Suzie Y. (left voicemail yesterday#, are proof that the San Diego, CA W's secret seven #promote a positive guest experience) remain secret!
August 22, 2012
Rated 1 out of 5 by willmill82 Unsatisfactory
First, the hotel lobby was getting remodeled and they had a make-shift lobby set up. I understand this is temporary though. But the service and room comfort should not have been compromised. The room smelled of smoke or some other stench and I called down to the front desk and they said they would send "style" right up. I waited and waited and no one came. Then on our way out we stopped by the front desk to let me know we were unsatisfied and they said they would send style right up and evaluate the room and take care of the matter or relocate us. When we returned, they said they had taken care of the matter and there was no need to relocate rooms. The room was made-up, but the smell remained. Being late we ended up just dealing with it.
The bath room is one of the most poorly designed I've ever seen. There is no door and a wide opening that allows mammoth amounts of water to pour onto the tile in the bathroom. We had to use all our towels to soak up and wring out and mop up all the water. On top of that, the bath room door got stuck when it closed. My girlfriend got stuck in the bathroom 3 times and I had to pry it open. After three times, we conceded to going to the bathroom with the door half open. Completely unsatisfactory.
May 16, 2012
Rated 5 out of 5 by Case Our older generation loved the hotel and the staff!
Just returned from 4 nights at your W. Our reunion group (10 sorority sisters aged 60+) enjoyed everything about your property. From the helpful staff at check-in, Cosette; to the concierge staff, all of the young men; to the Acura gentleman; to Andrew at the restaurant; right down to housekeeping...all were so hospitable and caring. They helped us get the most out of our stay in the city...from info on neighborhoods, shopping, transportation, and, especially, dining. The rooms were comfortable; the restaurant wonderful; and the staff..delightful!
Thank you to all for a great hotel experience!
November 10, 2011
Rated 4 out of 5 by Jimbo55 Hotel looks great
Excellent place to stay. House keeping had to be phone twice to get room made up after we had been out most of day. Other than that, enjoyed everything hotel had to offer that we tried. Might be a problem with all the construction work happening nearby. in general, the stay was a very good experience and would stay there again. Staff was excellent in every way.
June 8, 2014
Rated 4 out of 5 by Allie99 Great hotel, minor flaws
The minor flaws include one hostess/waitress (dark hair) who is hugely inattentive, pushy for the check when her shift is almost over, and managed to screw up my drink order twice in one week. Also know that there is major construction on the east side of the hotel that starts at 7am promptly each morning. It was not a problem for me, but might be for others. The "limited" housekeeping service is quite confusing and inconsistent. On one visit, I received almost full service. On the next visit a month later, I never even had my garbage can emptied (obviously no one entered my room for the full week).
May 17, 2014
Rated 4 out of 5 by WineCountry Hotel was very sheek and clean
staff was great, awesome customer service. Wish the heated pool was bigger (very small) more of a hang out- luke warm pool. no tv as shown in photo-its a picture frame. rooftop bar was awesome in the evening. Rooms were very sheek and clean shower had no door I spend time cleaning a lof to ensure there were no water stains or worse-a fall. no real views of anything but a torn down bldg on level 13. Acura Valet was an extra bonus! 5 minutes to pier or gaslamp area. more of a singles hotel-business oriented. but I went as a family and still felt very welcome by the staff.
July 26, 2012
Rated 5 out of 5 by NYTravelCouple Great Hotel
Located within a 3 minute cab ride to the center of the Gaslamp area this hotel is awesome. Beautiful trendy interior, lounge, and rooftop bar make this the perfect hotel. Rooms are comfortable, spotless and are the perfect size. Front desk host checked us in quickly, made dinner reservations for us at a restaurant that was already booked for the evening and then made great suggestions for nearby bars and late night hangouts. Great hotel! Fitness center can use improvement, very limited weights/machines/ etc.
March 5, 2014
Rated 1 out of 5 by Jimbo626 Terrible experience for dedicated Starwood traveler
I am a Lifetime Starwood Gold member after spending many years a a Platinum member. I generally love Starwood Hotels and I am typically treated well. Despite making my reservation months in advance, and despite my status, I was assigned a room on a floor that was primarily a service floor. It was like staying in a prison cell. I overlooked a parking lot with a large trash compactor and the maids started slamming doors and pushing carts outside my room prior to 6 am! It was easily the worst treatment I have ever received from a Starwood hotel. Very dissapoiniting!
May 18, 2013
Rated 1 out of 5 by Ali1 Staff at San Diego W hotel Don't Care about Customer
Compared to the W Dallas and LA, this was a huge disapointment. it's like the staff have been trained by a totally different organisation. Guys at the door good at opening the door and then great at watching you struggle in with your luggage. We were told the courtesy car was on a first come first serve basis (this is normak at W hotels), but then when we tried to use it at 6pm we were told it was, 'booked' until 7:40pm - eh?. It was clear that the hotel is not making money and that they've chosen to cut down on 'non essential' spend, like the windows, clearly had not been cleaned for months if not a year. Also you need to stop charging guests who are already paying 400USD a night for Wi Fi in the room, its prehistoric........
March 11, 2013
Rated 4 out of 5 by MKS1 Close but not great
Instead of a suite, we were given two adjoining rooms. Kind of strange to have a couple sharing two adjoining rooms, right? They were sold out of suites even though our reservation was for a suite.
The "fresh" expensive orange juice was poured from a Trader Joes container. Huh??
Otherwise, definitely a cool place and one that tried very hard to be cool. Maybe a little too much!
May 31, 2014
Rated 5 out of 5 by Abroadbe great hotel - would stay again
I stayed at the W Hotel in San Diego for six nights during a conference and loved it. The rooms are extremely nice with a very comfortable bed and great window seat. The staff were friendly and helpful. The rooftop bar is a lovely place to hang out and eat.
June 2, 2014
Rated 3 out of 5 by Mike48 Could be a lot better
The W in San Diego was a bit of a disappointment. The rooms were nice and the front desk staff was friendly and helpful. The pool and pool area is ridiculously small. They need to have more than one server in the "rooftop" bar (it's on the third floor). It took forever to get a drink and I finally gave up and left. Breakfast in the Kelvin is way over priced. $5 for tea that they giveaway in the lobby! My $4 croissant was stale and inedible. This hotel has a lot of potential but it just falls short.
August 14, 2013
Rated 2 out of 5 by Roadexperience Staff slaking
Checked out at 6:45AM, not uncommon for hotels. No one at the front desk... so I waited for 10 min. Knocked on the door to the office several times, and no one answered. Had the car valet get in the office, and sure enough someone finally came out, looking like he just woke up. No appology or anything! SECOND TIME this happens!!
March 13, 2014
Rated 3 out of 5 by IloveW Not the W brand
I've stayed at the W in Taipei. This is nothing like it! I've got to admit this is an ok hotel for the US. But I cannot relate it to the W brand.
June 2, 2014
Rated 3 out of 5 by AngieM More trendy than practical.
While the hotel was styled very modern, it did not appeal to my need of comfort. The shower design left water all over the floor and toilet seat. The staff as well as the food was excellent. However, the carpet was dirty and the fridge in the room was filled with alcohol so there was no room to put any snacks or drinks. I would recommend this hotel to the person who wants to party but not for someone there on business or for an entire week. Also, a good walk from the conference center.
March 9, 2013
Rated 1 out of 5 by NicB313 Sorely disappointed
I was very disappointed with the W San Diego. Although I am only a Preferred SPG member, that was not acknowledged during checkin. I was placed in a room facing a building demolition site. I asked to move and that was prob the best part of my visit - they obliged immediately but the hotel was far from full and the person who checked me in should never have put me there. The rooms are in need of repair, soiled carpet and damaged walls. I think it has been a party hotel and is beaten up pretty badly. I had lunch on the rooftop. I ordered sliders they were not good.
May 12, 2014
Rated 3 out of 5 by PMA1836 Great Staff/Hotel not well maintained
The staff at this hotel are all excellent. Although there were rarely enough staff at the front desk, so the lines were often long. Sadly, many carpets are stained and most of the walls need fresh paint. Great rooftop bar and their were nice amenities in the room.
May 30, 2014
Rated 4 out of 5 by Chrissy Nice hotel, Wish the staff was nicer.
I stayed at the hotel last weekend to celebrate my birthday. When we arrived it was a little difficult to find/get to the parking. Once we arrived the valet staff was very helpful and kind when we checked in and out.
I did not have the same experience with the staff checking in. They were not very friendly. To be honest, the person who checked us in was a little rude. We had the same experience when we tried to go to the rooftop to purchase drinks and food. We sat for a while before anyone even came over to ask if we needed anything. So we went elsewhere.
The room was nice I loved the chalkboard and the window seat. The concierge directed us to this really awesome restaurant in the Gaslamp district. We ended up walking and it was not far at all.
Overall we had a nice stay. I just wish the staff was a little friendlier.
September 5, 2012
Rated 5 out of 5 by j9ward The Perfect Mini Getaway!
HAD to get the heck out of OC, so we decided to book a last-minute overnighter @ the San Diego W. The BEST decision of 2011!
Room was beautiful and comfy as usual; however, the room service staff EXCEEDED out expectations. My friend was sick - so when my meal was delivered and Katrina discovered he wasn't well, she didn't hesitate to offer him hot tea - gratis as a kind and caring gesture.
We'll definitely be back next time we need to escape.
January 2, 2012
Rated 1 out of 5 by baravelli W Hotel Rooftop Bar
Last night I went to the rooftop bar with two friends. We sat near the outdoor fireplace. The cocktail waitress and her supervisor utterly ignored us for over an hour. She hovered over a nearby group (about 10) people and catered to their every need, but treated us as invisible people. I had to walk to the bar twice to get drinks for our group. I don't know her name but she should be fired. She also ignored another patron who was seated nearby, treating him as an invisible man. On leaving I complained to the bartender (a male), who was kind enough to offer me a drink (I declined). This was horrid service, enough to make me want to never return again to the W rooftop bar.
March 29, 2013
Rated 2 out of 5 by Blabib needs improvement
Too long of a wait to get things done. Had to ask for a crib 3 times; took one hour to get a crib to the room; room keys did not work initially and had to wait half an hour to get new keys; asked for a connecting room since I had to rooms reserved and was told not avaialable; asked for a ADA equipped room, not available; did not make a didifference to have gold status with SPG; rooms do not even have a coffee machine!!disappointed overall.
July 4, 2012
Rated 3 out of 5 by danomite Great Staff
The staff at the W San Diego was exceptional! They definitely made up for what this hotel lacks. The hotel itself seems to be dated. The rooms are simple with an IKEA furnishing feel…and whose bright idea was it to build a shower without a door? Every time I showered, the bathroom floor would get flooded and the toilet seat would get soaked because of the big hole in the glass. I can appreciate “Modern” but this is simply dumb.
I looked forward to lying out by the pool and was disappointed when I saw that it was the size of a hot tub. Definite thumbs down!!
The hotel is across the street from a fire station and we could hear sirens all night long. It is also a block away from the county jail which for some reason attracts transients.
The hotel itself is clean and the staff is excellent. The amenities are subpar for a W hotel. I will not stay here again.
June 4, 2013
Rated 5 out of 5 by GerryVT Modern Comforts
Sleek, ultra-modern, and just a little bit edgy, the Hotel W in San Diego offered a great location for a 4-day stay during a conference. Location near the GasLamp District and the Convention Center was good but not adjacent, requiring cabs for some events. The hotel facilities and accommodations were excellent, the only gap was the lack of a coffee maker in the room for early morning coffee.
May 22, 2014
Rated 4 out of 5 by BDC23 It's a W
I have grown accustomed to great custmer service at the W and the San Diego property did not disappoint. My parents came for a bit as did my gf's sister - the staff had no problem with holding their cars for a few minutes. We went to Sea World and they had no problem holding our luggage after we checked out. Overall they were very helpful, friendly and professional.
June 3, 2013
Rated 5 out of 5 by DMEmeetings Awesome customer service
my client and I have been at the W San Diego with 100 guests and we had an amazing experience, the hotel staff was fantastic, great hospitality, great service. The rooms are very conformable and clean, the roof top is spectacular and great for happy hours.
the entire atmosphere is very happy and welcoming.
i will definitely suggest and come back
October 7, 2013