Rated 4 out of 5 by Fina This hotel was very clean and quiet
This hotel was ok. The pics of the hotel are not what we really saw. I thought it would be very elegant and it was nice but not elegant. I was disappointed because it had NO coffee maker and no fridge in the room.There was a fridge filled with snacks that were offered by the hotel but we tend to bring our own drinks and we ad that we did bring our coolers.
August 26, 2013
Rated 3 out of 5 by DFP11 Not Up to Standard
The staff at the front desk was great. The service at the upstairs bar were rude and complete jerks. The waitress and bartenders looked miserable, like they wanted to be anywhere else on the planet besides work. The pool was small and dirty, the fitness center was small and limited. The room was not clean. The carpet had tons of strains and the furniture was beat up.
July 31, 2013
Rated 1 out of 5 by CK59 W San Diego
I have stayed in several W Hotels, so didn't hesitate to book this hotel when I made plans to attend a conference in San Diego. Unfortunately, I was extremely disappointed. This hotel was really run down and my room wasn't clean....carpet extremely stained, not typical of other W hotels. The staff, however was outstanding. If I hadn't prepaid my room, I would have checked out.
January 25, 2013
Rated 4 out of 5 by Mackbodybuilder This Hotel Welcomed Our Dog!
We were attracted to this hotel because of its website ads that welcomed your pet. We brought our 12 pound chihuahua mix, who is a member of our all male family, and was made to feel comfortable with him in KELVIN, the nice restaurant, the rooftop bar, and the lobby lounge. When we arrived at 4PM, we had to wait a half hour for our room to be readied, and then it took them 90 more minutes to bring up the dog bed and bowl with treats as promised, but other than that, all else was great. The employees were wonderful...all of them! The fitness center is all cardio with just some free weights on the side and was overrun with teenagers when we were there...we would have liked more workout equipment or a discount referral to a close local full service gym. The restaurant food and service were excellent, as was the rooftop bar, and the lobby bar. I would recommend this beautiful hotel to anyone, especially good dog owners!
July 6, 2013
Rated 2 out of 5 by Campbell99 Dirty and unorganized
Where to start... came in with a large bachelorette party and none of our rooms were available. Had to wait a couple hours. Every other room in my party received some form of comp, but not me.
Once there, the hotel was filthy. Every floor I was on, every room I was in was stained and disgusting. My room was clean, but again I would never go barefoot in that place.
July 1, 2013
Rated 5 out of 5 by eggstone nice hotel, clean and simple
This hotel is nice and clean, but a little bit too simple. For example, there is no fridge nor coffee maker. Nevertheless, the bed is comfortable, and I enjoyed the stay. I stayed five nights, and the first night is a bit noisy. Not sure if it's the guest next door watching olympics or the outside. But the remaining days are quieter. Overall, it's a good place to stay.
August 5, 2012
Rated 4 out of 5 by CT29 nice experience
Everything at this hotel was great except the odd parking situation. The pool really needs to be remodeled, the mirrors are really tacky and it really doesn't suit the hotel. We got a great upgrade to a suite for our anniversary and that was a lovely touch. Probably wouldn't stay here again but it was a nice hotel. To much of a club vibe going on in the evenings.
September 26, 2012
Rated 4 out of 5 by MelW below expectations for W hotels
so, overall this is still a good hotel with a great downstairs bar, luxurious bed, and gym as expected. the cleaning staff was very friendly and the room service delivery person was also very nice. however, other than my original greeting by front desk (she was VERY nice and recognized my status) i more often than not was not acknowledged by front door staff, and not once beyond check in was i acknowledged by the desk. just a simple "hello" or "good morning" would have sufficed-the same greeting i and other guests would exchange with each other every day were not done by the staff. secondly and maybe more important is that the carpet in the room was almost to the point of being filthy and the shower flooded the floor every time i used it. i guess it's bc it was a handicapped room the shower was different. so i had to sop up the floor twice a day and was not able to green the towels bc they had been used to soak up all the water.
May 2, 2013
Rated 4 out of 5 by Anonymous79 Excellent Service, Clean, Okay Location
I was really impressed by the service - the staff was very friendly and helpful. The hotel was very clean from the public areas to the rooms. It felt very new. The location is the only downside - there's not much in the immediate blocks surrounding the hotel particularly on the weekends since it is downtown. I would totally recommend staying here.
July 17, 2013
Rated 4 out of 5 by Traveller Wonderful Room is great
The design of the room and furniture in the room is wonderful, clean, comfortable and well maintained. The atmosphere in the lobby and facility is great. Concierge service is great and very welcoming to us. The only thing we would call out is the overall SPG recognition can be improved and do not feel as welcome every time when we return to hotel.
February 17, 2013
Rated 2 out of 5 by Robbybob New Year's Eve stay
My daughter stayed at this hotel on New Year's Eve night. There were 3 problems with their stay.
1. The door to the room kept rattling about every 5 minutes. It was so loud and annoying that she had to stuff a towel underneath the door to make it stop rattling.
2. The hot water in the shower trickled out of the spout. I believe that the pipes need replacing. The water pressure was fine with the cold water, but the hot water pressure was very poor. It took 25 minutes to fill the tub for a bath.
3. My daughter was brought a complimentary dessert upon arrival, the person that delivered it forgot to bring a fork. She said she would be right back with a fork, but never returned.
My daughter didn't call anyone to fix any of these issues because they were there for only one night, and figured it would take longer to get someone over to the room versus just trying to live with the situation. She was very dissappointed in the quality of the hotel.
January 7, 2013
Rated 4 out of 5 by MCRizzle Unique hotel in good location
Hotel was quiet and the room was lovely. The shower was a bit strange with only a half door, but I loved the rainfall shower head. We enjoyed our stay. The room was clean. The carpet needed some updating, but other than that the room was modern. All staff we encountered were friendly and provided excellent service.
July 29, 2013
Rated 5 out of 5 by BigDawg Daddy and Daughter trip to SD!!
Excellent hotel...my daughter's first trip to San Diego and she enjoyed every minute of it. Loved the room although sharing a room with a 15 year old becomes pretty cramped quickly with all her stuff everywhere. The hotel is located within walking distance to great foods and a mall. Totally would recommend this place.
August 20, 2012
Rated 5 out of 5 by WayneT No Complaints
As I told the nice lady at the front desk when I checked out,"I studied the reviews on the W and contrary to what some people said, I was most satisfied with all aspects of my stay at the W recently." I'd recommend this hotel. Met my every need and I have nothing but great things to say about the property.
April 17, 2013
Rated 4 out of 5 by Phxnickd The staff was great.
As a W hotel I feel it missed the mark. The lobby was nice but everything else was average.
Amanda at the desk checked us in and was wonderful. She recognized us each time as we walked by and asked us how we were doing. james at the bar was friendly and had some great insight of things to do around town.
May 2, 2013
Rated 4 out of 5 by MegSDVisit Had to work for the wknd, thank goodness for the W
I had to come into town for a tradeshow this past weekend and needless to say, I wasn't too happy about working on the weekend, but the W offered an amazing compromise to that. It was so nice to stay in a fun, trendy hotel, with great service while being at work. Thanks so much! I will stay again!
June 26, 2013
Rated 2 out of 5 by Lisa7625 Walls Too Thin
This was an absolutely lovely hotel, right up until I tried to go to sleep. The people in the room next to me were watching a movie, laughing, and then went to "bed". . . It was as if they were in my room instead of theirs. I heard eveyrthing they said and did. NOT COOL. I will not return.
July 20, 2013
Rated 5 out of 5 by DixieNP LOVE THE W
I cannot think of anything better than staying at the W! The staff was wonderful, the room perfect, the bed is Heavenly and I just love everything about it!
October 16, 2013
Rated 2 out of 5 by RHSJ W San Diego
The hotel was under construction. The room and pool were very small. The check-in process took 20+ minutes and there was only one person in front of me. I supposed to stay 4 nights and changed to a different hotel after the first night. I was disappointed and will not stay at that property again.
June 28, 2012
Rated 4 out of 5 by daredevil Nice Hotel
Spent two night. Typical trendy W hotel. Staff were very friendly room was clean. Overall very happy. As a Gold member they did not upgrade my room. Other W hotels have. Ate room service. As expected food was very expensive and average at best, Organic chicken was dry. Nice location to Zoo/Park.
June 28, 2012
Rated 5 out of 5 by PhiladelphiaAtty Perfect for San Diego Federal Court
The location was perfect for a short walk to the Court. The facility was exceptional. More important, the food was excellent and I ate all of my meals at the hotel restaurant and bar. I invited a local attorney and businessman who had not been to the W before and the lunch was perfect. Thanks.
April 17, 2013
Rated 3 out of 5 by Rich2809 More Aloft than W
Just a poor first visit, second stay was better but still felt like poor value for money.
First stay was awful but them management did listen to my complaint and they did make it good.
Room are small but comfortable, good coffee maker.
Breakfast is good but no bufet so can be expensive.
September 10, 2012
Rated 2 out of 5 by JetSetter2012 Worst shower ever
Stay here if you don't mind experiencing the worst shower/bathroom design ever and don't mind **inches** of water on the bathroom/entry way carpeted room floor **everytime** you shower. What were they thinking designing their showers? A 7-inch hole in the glass side? A single-option showerhead that soaks the whole room? Water running into the hotel room entryway? I stayed for 4 nights with 5 co-workers on different floors and we ALL complained of the shower design disaster. I told one of the staff and she thanked me and begged me to tell the manager (as I was running to catch a cab to the airport), saying every other guest she's talked to has complained of the same thing! So fix it. You're probably going to have a horrible mold problem and/or a slip and fall lawsuit on your hands very soon. I wouldn't stay here again because it wasn't comfortable to come home to a still sopping wet floor every day after work. (And I feel bad for the housekeeping staff who probably know/have seen the worst of it.)
April 15, 2012
Rated 2 out of 5 by HoffB Not what we had hoped
Room was fine, but a bit dingy. Pool was tiny. Guests were partying late and we heard a very loud and profane argument outside our door at 2:00am. Had to wait several minutes at the front desk to check out. Actually had to knock on the office door. Valet was excellent, though.
July 6, 2013
Rated 4 out of 5 by PJ3223 PROBLEM WITH RESERVATIONS
My reservation was wrong & it didn't get corrected until I checked out on Monday, 07/29/13. To explain the problem would take a page. The reservation and bill were the only problem, but it was frustrating. It seemed our group had many problems with their reservation.
July 30, 2013
Rated 4 out of 5 by RebeccaRaj Nice experience at this W
This W lacks some of the features I am used to and have come to expect from W hotels. I missed having the option of 24 hour room service. I also wished there was a Bliss spa on site.
October 1, 2013
Rated 5 out of 5 by TheFJH Tanktop on a Rooftop
The renovations to my favorite W Hotel are amazing. The staff is friendly and attentive. They are what customer service is about. I highly recommend anyone that is a W Hotel fanatic or who wants to visit San Diego stay at this hotel. We also enjoyed the exclusive Acura Experience.
August 1, 2012
Rated 1 out of 5 by HakanSenturk Overcharge
I booked for a supposedly fabulous king size room with a bay view. I ended up with having neither. The rate was 538 USD + Tax per night !!! That was possibly three times of the actual price. Therefore it was a very bad experience. I have never been overcharged to such a degree.
May 26, 2012
Rated 5 out of 5 by DannyMac Awesome Stay
We stayed at The W over the long MLK weekend and had a great time. Excellent location, rooms were super clean, and the staff was fantastic. A huge THANK YOU to Kyle with the 'Whatever, Whenever' service, he was crazy helpful and his service definitely made our weekend better!
January 28, 2013
Rated 1 out of 5 by Blossom Drunken guests
I was anxious to send my daughter and her companion on a wonderful weekend in SD before he's deployed to Afghanistan, instead received updates from them on how small the room was and how the young people were all drunk and loud. Obviously won't be staying with you again.
May 26, 2013