Rated 3 out of 5 by Bigbirdsguy Disappointed
Staff was great.
Location next to a fire station woke us up 3 times in 1 night.
It takes 5 minutes for the water in the shower to get hot.
Not on our revisit list.
April 13, 2014
Rated 1 out of 5 by Helena603 Horrible, dirty, hotel. Not a 4-star hotel. BEWARE!
We stayed for 7 days and had a problem every single day. We took pictures of urine soaked mattress, unmaintained room and filthy rooms. We were moved to a supervisor inspected room and it was still dirty and had urine soaked mattress. General Manager has still not contacted us even though we were promised a call while staying there by front desk. No real compensation was given and we paid A LOT per night. Was looking forward to this vacation all year long and am still upset over this. Common areas were clean and food was great but actual rooms were horrid. Many more problems with stay. VERY UNHAPPY!
July 25, 2013
Rated 5 out of 5 by Driven123 great hotel
this is a great hotel, great location & rooms are perfect
April 9, 2014
Rated 1 out of 5 by ajh125 Worst W in the World
As a Starwood Platinum member I've stayed at a lot of W's throughout the world. The W San Diego was undoubtedly the worst W I have ever seen anywhere. The furniture is cheap, chipped, broken, stained and old. The carpet in the room was threadbare and had stains all over it (when was the last time the rooms were even steam cleaned?) Simple repair work was done poorly. Walls were repainted in patches so the color of the wall didn't even match.
The rooms were filthy. In addition to the carpet stains, there was hair in the sink and dirt on the walls.
While the staff was nice enough, I had to go in and ask for a valet attendant to show up every time I wanted to get my car (even when I had called ahead).
February 3, 2012
Rated 5 out of 5 by Gabe7 Amazing Staff!
I stayed at this hotel for my birthday and it was an amazing experience. From the moment I arrived the staff made me feel at home and was very friendly. They answered all my questions and even offered great bars and restaurants in the area. And I have to give special recognition to Sophie. She went above and beyond to make sure I had the best stay possible. She even arranged a birthday surprise with champagne and delicious assorted desserts. My room was spacious and very clean. I would definitely recommend this hotel to anyone visiting San Diego.
March 28, 2014
Rated 1 out of 5 by colleen1970 Stay elsewhere in San Diego
I am a regular W hotel client (and only stay at SPG properties whenever possible on my heavy business travel schedule). While I have stayed at this W a few times over the years, I will not stay at this W ever again - it was so bare bones that it felt like they were getting it ready to close the property: no spa (they closed it), inadequate gym, conscierge suggestions inadequate, and hotel never thought to warn me about the massively noisy construction AT NIGHT/ALL NIGHT below my window (so bad that it took ear plugs, a white noise app, and melatonin pills to finally fall asleep). Oh, and the cable TV didnt work but the engineer came up to fix that quickly and that was no problem, he was nice, too.
March 4, 2014
Rated 1 out of 5 by MsLah Highly Disappointed in W Hotel San Diego
Highly Disappointed in the W San Diego
My boyfriend and I stayed at the W Hotel, San Diego over the News-Eve weekend; checked in Friday, 12/30 through 1/1/12. In a nutshell, I was extremely disappointed in this W Hotel!! It did not meet the classy-upscale decor, quality and standard of the Westin properties. I'm very surprised that the hotel chain allows this location to carry the W name brand. My first thought was to give a review of pros and cons, but I don't have any pros. As you can tell, I didn't have a great experience, and will NEVER stay at this W location again. I really hope that the W management reads this post, along with all the other post regarding the lackluster quality of this hotel. I'm a Starwood Gold member and an experienced traveler, so I know quality when I see it; this was not it: I've stayed at other W Hotel properties. That said, this hotel was more on the order of a 2 maybe 3-star hotel. Overall, room decor was subpar and cheap; as others have stated, the rooms look like the designer ran out to inexpensive furntiure outlet, and purchased the furniture and assessories. The room looked like it was decorated for a teenager that included a chalkboard; go figure... The rooms are very small, and there weren't drawers for personal belongings. The room didn't have a coffee maker (to my knowledge, 1 and 2-star motels/hotels have coffee makers), and the ice machines are only located on the even-number floors (of course I was on the odd-number floor - 15th floor). One would think that a 4-star hotel would include free internect access; you guessed it - NOT!! Internet access is a whopping $15.00/day. Wait it gets better, valet parking to stay at this hotel is $36.00/day!!!
Bathroom: Whoever came up with the bathroom design should be fired! The bathroom door is a sliding door, that you can see in and out of from the bedroom (if you stand next to the TV); this means you don't have complete privacy; not to mention the unspoken-- you can be heard taking care of "business" while sitting on the toilet!! The shower does not have a shower door, but rather a top/bottom clear glass that is half the length of the shower. So guess what? Water shoots all over the bathroom floor, and the shower floor towel (if you put one on the floor) gets soaked and wet!! The toilet paper holder is afixed to the wall behind the toilet, so you have to become a contortionist and twist you arm behind you to reach it, or twist you body to the side to reach it!! Really???
Customer Service: The concierge also should be fired! He was extremely rude to say the least. I asked him for a couple of recommendations for dinner that Friday evening, and his response was "There are over 200 restaurants around here!!" with an exasperated look! Mind you, I was the only guest at his counter, but he told me he was busy, had other things to do, and I could come back the following morning at 9:00am if I had more questions!!! I was so taken aback, that I smiled at him and said "sure...". Of course I didn't return the follow morning for more abuse. Management, please take heed to the feedback. There is enough consistent feedback about the cons to suggest that serious changes need to be made to bring this hotel up to the expected standard of a true W Hotel experience.
January 4, 2012
Rated 3 out of 5 by JenAZ Great Hotel, Not a Great Location, Unfriendly Staff
I am a SPG Platinum for Life member and have been staying at Starwood properties every week for the past 13+ years. Although I very much like the W brand, this hotel did not leave an impression and I will not be visiting the W San Diego in the future. The front desk and concierge staff were downright rude. I can give several specific examples of this but let's just say that even my guest asked if I had any status with this brand due to the treatment received. The hotel is also very loud and is very unsafe to be outside the front doors at night due to the number of homeless people all over the place. Again, will not be re-visiting this hotel at any point in the future. I would rather deal with he homeless people versus the rude employees.
February 11, 2014