Rated 5 out of 5 by eadano Hip and Clean
Great facility. Location is decent, most things are walkable.
August 19, 2014
Rated 4 out of 5 by MikeSD55 Amazing Staff
Although there were a few inconveniences, such as thermostat was broken, and elevators were experiencing problems after a water pipe broke under the hotel. the staff did everything to make us feel great. Ricardo in maintenance went far and beyond his job to try to fix our thermostat. He relocated us in nicer room. He also helped us move rooms and sent us some champagne, which was very sweet and meant a lot to us. Ruby was amazing in housekeeping, making sure we were always happy and content. Also Maria at whatever, whenever was more then accommodating and help us get compensated for all the set backs. Your staff rocks and we thank you so much for making these few nights so grand. Excellent Stay-cation because of your employees. PROPS!
August 22, 2014
Rated 4 out of 5 by Harrylu Great Stay at the W
The W Hotel in San Diego is an excellent hotel and worthy of the W title. The only complaint was the pool is miniscue and not what I expected from a hotel in sunny SoCal.
August 21, 2014
Rated 1 out of 5 by Helena603 Horrible, dirty, hotel. Not a 4-star hotel. BEWARE!
We stayed for 7 days and had a problem every single day. We took pictures of urine soaked mattress, unmaintained room and filthy rooms. We were moved to a supervisor inspected room and it was still dirty and had urine soaked mattress. General Manager has still not contacted us even though we were promised a call while staying there by front desk. No real compensation was given and we paid A LOT per night. Was looking forward to this vacation all year long and am still upset over this. Common areas were clean and food was great but actual rooms were horrid. Many more problems with stay. VERY UNHAPPY!
July 25, 2013
Rated 5 out of 5 by Jimmyryry Great Staff and Service...
Close to everything I need and a great/fun place to stay!
August 21, 2014
Rated 1 out of 5 by Nickydre2014 Terrible
This was my 2nd time staying at this hotel. I celebrated my 30th bday here which was an awesome experience. So my husband and I decided to stay here for my 35th birthday. We checked in to the first room and it smelled really good and looked nice but was facing construction. So I asked for another room and explained that I wanted a room that was quiet. I went into the 2nd room and it smelled awful. It smelled like dirty feet and mold. So we had to change to a 3rd room. Way to start my 35th birthday off. My mom had sent me desert to my room and she told me about it before I even went on my trip. I never received it until my 3rd day on the trip when my mom was asking if I ever received it. When it did come to my room there was a note saying it was from the hotel. It wasn't from the hotel it was from my mom which I had to clarify when I went back to the lobby. Saturday night the room adjoining to us was throwing a party and I tried to sleep through it. Then there was a party going on at the pool in the middle of the night. I guess the guy at the front desk didn't understand when I asked for a quiet room or maybe that does not exist at this hotel. I should have stayed in the first room since I know the construction would not be going on in the middle of the night. You would think that the pool would be closed at a certain time since there are tons of rooms facing the pool. I had a horrible night sleep and could not wait to leave this hotel. I will never stay here again.
August 18, 2014
Rated 1 out of 5 by ajh125 Worst W in the World
As a Starwood Platinum member I've stayed at a lot of W's throughout the world. The W San Diego was undoubtedly the worst W I have ever seen anywhere. The furniture is cheap, chipped, broken, stained and old. The carpet in the room was threadbare and had stains all over it (when was the last time the rooms were even steam cleaned?) Simple repair work was done poorly. Walls were repainted in patches so the color of the wall didn't even match.
The rooms were filthy. In addition to the carpet stains, there was hair in the sink and dirt on the walls.
While the staff was nice enough, I had to go in and ask for a valet attendant to show up every time I wanted to get my car (even when I had called ahead).
February 3, 2012
Rated 5 out of 5 by SSmith1234 Great vacation
Overall I enjoyed my entire experience! Every aspect of my stay was amazing because of the wonderful courteous staff that I interacted with,
August 13, 2014