Rated 1 out of 5 by Sunny1215 Unprofessional staff
General manger said to me that Valet manager will call me to respond to my complain bit no one has called me yet. On the day when I checked in, valet manager said to be that valet is optional, so I asked him if it is optional what are the options for me to do a self park. Valet manger pointed me to open street parking slot on the side street. I parked there based on his suggestion. Next morning, I received the parking citation. My company won't reimburse me for parking violation. He should have let me valet the vehicle instead. Please refund me the parking citation amount.
July 22, 2014
Rated 2 out of 5 by Scotty5 W San Diego lacking Starwood standards
I checked-in 7/20 and departed 7/22. The W San Diego did not live up to the expected Starwood experience. I received some fruit during turndown service which was nice; however, they did not remove the food from the room the next day. I also enjoyed some snacks in the room the first night and those were not replaced the following day. I had a dinner event that started at 630 and needed my dry cleaning back by the committed time of 6p; however, it did not arrive until 6:20. The lack of a shop in the hotel was a bummer and the bartender in the lobby was rarely seen. The bathroom was also sub-par...old, dated tiles with a tub vs a shower made for bad experience. I will not be staying at this property again. The only two positives were a friendly front desk staff and prompt delivery of the toothpaste and deodorant I forgot to pack.
July 23, 2014
Rated 1 out of 5 by Helena603 Horrible, dirty, hotel. Not a 4-star hotel. BEWARE!
We stayed for 7 days and had a problem every single day. We took pictures of urine soaked mattress, unmaintained room and filthy rooms. We were moved to a supervisor inspected room and it was still dirty and had urine soaked mattress. General Manager has still not contacted us even though we were promised a call while staying there by front desk. No real compensation was given and we paid A LOT per night. Was looking forward to this vacation all year long and am still upset over this. Common areas were clean and food was great but actual rooms were horrid. Many more problems with stay. VERY UNHAPPY!
July 25, 2013
Rated 3 out of 5 by natty321 Nice vibe, thin walls
Friendly staff and fun environment. Unfortunately the walls are pretty thin.
July 18, 2014
Rated 5 out of 5 by TravelbyScott Beautiful Hotel but loud
Hello.. Your staff was super nice, you property is beautiful. The only two things I was not happy about is Valet parking being almost $40.00 per day, and the location of my room. Usually properties charge $10.00 over the self parking fee for Valet, not $20.00. I was there on business and my room on the 4th floor was very loud. I could hear the music most of the night. If I was there on vacation it's one thing, but when I have business meetings I would like to sleep. If I book clients at your property I will advise them to get a room on a high floor and to do self parking
June 23, 2014
Rated 5 out of 5 by Daisy13 Great customer service
From the moment who drove up and promptly greeted by valet to our check out, this hotel exceeded expectations.
There's no self park option and valet is $39 per night. But it's downtown and close to where you want to be. It's a nice half mile stroll to Seaport Village for a romantic sunset dinner by the water. We walked another half a mile to the gaslamp district for some evening partying. The hotel has a nice hip rooftop bar.
The room was comfortable and clean. There's no tub however and no coffee maker. We had a hard time with the wired internet and the ice machine was out of ice.
At check out we let the front desk know and so they apologized and comped us our $20 bottle of vodka we opened from the in room mini bar.
On our way out we asked for a breakfast place suggestion and the valet told us about a great local joint (Hash house a go go). He said there's a long wait but would have the concierge call ahead for us... He did and we were seated promptly,
July 14, 2014
Rated 4 out of 5 by sarabeth Good but not thorough
Everything about the stay was great except checking out. I ordered a roll away bed but ended up canceling it before it was brought to the room. The desk assured me I would not be charged. Upon checking out I was charged and then had to have the charges reversed. Aside from that. Great hotel
July 14, 2014
Rated 1 out of 5 by ajh125 Worst W in the World
As a Starwood Platinum member I've stayed at a lot of W's throughout the world. The W San Diego was undoubtedly the worst W I have ever seen anywhere. The furniture is cheap, chipped, broken, stained and old. The carpet in the room was threadbare and had stains all over it (when was the last time the rooms were even steam cleaned?) Simple repair work was done poorly. Walls were repainted in patches so the color of the wall didn't even match.
The rooms were filthy. In addition to the carpet stains, there was hair in the sink and dirt on the walls.
While the staff was nice enough, I had to go in and ask for a valet attendant to show up every time I wanted to get my car (even when I had called ahead).
February 3, 2012