Rated 3 out of 5 by AshleyLouise35 I usually love this place
I typically love the W San Diego, however this stay was not as satisfactory. When we got there we weren't greeted right away and had to find out for ourselves what and where to go. Upon check in the girl at the front desk sent us on our way without offering help with our bags, telling us about the hotel, as I have not been in a while a refresher would have been nice, and she did not even tell us where or what floor our room was on.
We arrived on a Friday afternoon and there was construction going on across from our room. We figured that wouldn't be a bother after the work day was over. We were wrong. At 6:00 am, after a late night out, construction started and not just with tools and what not, but with extremely foul language as well. It would have been nice for them to let us know that our room would be directly next to that and to expect it or something.
So I would recommend this as a nice, comfortable, fun and centrally located hotel, but the staff could have made our stay a little more enjoyable.
April 20, 2015
Rated 1 out of 5 by UpsetTraveller Worse service and room was dirty
Stayed in town for a conference. First, I got booked in the disabled room, which would have been okay, if the carpeted floor wasn't disgusting and if there was more of a separation between the shower and the rest of the bathroom. Second, there was loud music being played until 1am that made it impossible to sleep and then at 7am there was a setup for a conference room across the hall that woke me up.
I complained to the management, but they said it was a party hotel and the rooms can get a little dirty.
Would never recommend this hotel again. I've stayed at the W in NYC and SF and Chicago and the service and the rooms were much better.
April 19, 2015
Rated 3 out of 5 by RCarlet2 Construction was a Nightmare
I would not reccomend this Hotel until construction is over. The staff was very pleasant and accommodating. We checked in Saturday and wanted to relax in our room after a long drive, unfortunately we could not because of the current construction of a courthouse across the street it was very loud and we could not even stand being in the room. We complained to the front desk but they stated they were booked up for our 2 night stay. We had dinner and breakfast 2x at the Kelvin restaraunt. The staff there was awesome. The pool is a bit small but very nice and the roof top bar was very nice also. Luckily Sunday there was no construction, so we enjoyed our room. We requested a late checkout for Monday at 2pm but come Monday morning we were woken up around 6am due to the loud construction so we ended up checking out at normal time. We complained to the front desk about the noise at our check out and the lady was nice enough to comp one of our meals at Kelvin. If you are going to stay at this Hotel be sure to request a room not facing the construction of the courthouse. I'm not sure why they would book guests in those rooms knowing the loud noise they will encounter.
April 8, 2015
Rated 5 out of 5 by YumiOh007 Surpass my expectations!!
I booked this hotel as a surprise getaway for my boyfriend's birthday. When I booked the room, I made a special request to please put Happy Birthday somewhere in the room. One the day of arrival, a girl called to confirm what time I will be arriving so she can make sure it is done prior to us getting there. I got there, checked in, and got to the room. Wow! They made sure it was done along with slice of cake and a box of cupcakes!! I totally did not expect that!! Everyone was very friendly and helpful throughout the hotel. If you're into hip and modern decor, this place got it! I love their design! It was very much worth every penny for me.
March 30, 2015
Rated 5 out of 5 by Leslie1957 Exceptional valet service
I appreciate good valet service (responsive, assisting with doors, etc) and the staff at this W were excellent. Wonderful upgrade to corner room with floor to ceiling windows and fantastic bathroom. Great ambiance, nicely maintained older facility, appreciated architecture of building. Wi fi not great--problems with disconnecting. And room service erred in bringing me item not even on memu (ahi flatbread)--I'm vegetarian and had ordered Margaritta Flatbread--they fixed it and comped meal.
March 14, 2015
Rated 4 out of 5 by jthacker48 Uncomfortable bed and forgettable breakfast
My co-workers and I were in town for a convention and had several rooms. The accommodations were modern as you would expect from a W. Unexpectedly, the bed was rock hard. My coworkers reported the same experience in their rooms. On our first morning, we all met for breakfast at the restaurant downstairs. The food and menu was very forgettable. For the price, I expected more. We ate breakfast outside of the hotel for the rest of our stay.
The staff was friendly and helpful. One of my co-workers asked for a different room with a better bed. They couldn't accommodate his request because they were sold out but they did send him a bottle of wine and fruit basket as well as add extra sheets and padding. That was nice of them.
February 5, 2015
Rated 1 out of 5 by RobertBooey Going back to SD, not staying at The W
I am moving to The Westin for my next trip to SD. Last stay at The W San Diego my room smelled like stale beer and I had to lay towels down on the floor because the carpet was so stained and dirty. Hotel management didn't really care either. Adios W...hello Westin.
February 5, 2015
Rated 5 out of 5 by CambridgeTraveler Last Minute Weekend Stay : Great Property
I booked an award stay last minute for a Saturday night and could not have been more impressed. A very welcoming reception team greeted me, nice modern/clean room, wonderful hotel common areas to relax and enjoy and loved the outdoor terrace bar, though service was a bit non-existent.
February 1, 2015