Rated 3 out of 5 by EastWestCoast Disinterested staff
I've stayed in a number of W Hotels around the world and have to say the staff here was the least responsive of any I've seen. I was quite surprised and disappointed. Being SPG was meaningless and I was given a room that was so noisy I had to request a change which I was very grudgingly given. The halls and rooms were tired and definitely in need of some TLC. The facilities and bar in the lobby were great. There is also a major construction site next door which is problematic after 7 am on weekdays. In sum, the staff could take some friendly lessons and at least pretend to be attentive (Surprising as San Diego is such a friendly place.).
June 28, 2014
Rated 1 out of 5 by rOcky Careless, Sloppy and NOT up to SPG Standards
- I booked two rooms under my name thru your website. I called on the day of arrival to change the name of one room under my co-worker's. After 3 or 4 complicated security questions, I was told that the name was updated and ready to check in in the case that my co-worker arrives before I do.
- I ended up arriving early and when I asked to check in the 2nd reservation, the reception desk informed me that there was no 2nd room under neither mine or his name. After some confusion and research, she informed me that instead of changing the name on the reservation, the manager that had taken my call had cancelled that room. I asked why it was cancelled and if the manager that cancelled it was still there, and she informed me that he has left for the day. After a few adjustments, I was assured by front desk that the room has been checked in, and under my co-worker's name.
- An hour later, while I was at a meeting, I got a call from my co-worker that they would not let him check in because the room is still under MY name. I asked him to look for Megan, and he told me that they said she has also left for the day. After a few back-and-forth with the front desk, they finally allowed him to check in. I have never had a more complicated check-in procedure and experience than this.
- After the whole check-in fiasco, I put my breakfast card on my door at 10pm and went to bed for an early call-time. Needless to say, my breakfast did not arrive in time. I thought it was just being a bit delayed, so after 15-minutes curtesy wait I called down to Room Service. They directed me to front of my door to tell them that my breakfast card was NOT picked up last night. I asked why would you ask your guests to leave that at the door when you don't even bother to pick it up, and they informed me that the night staff that was responsible for it obviously didn't do it, and that they had left for the day...
July 7, 2014
Rated 5 out of 5 by bdadbin Wonderful experience!!
The W San Diego is a true gem. As all other W hotels, the decor is very nice and modern, the rooms are clean, beds comfortable, amenities great. What made this W hotel stand out was the staff. I was spending the weekend here with with my girlfriend for her birthday. Alfonso caught wind of it, and suffice it to say, he made sure we had an wonderful experience. I will definitely be back.
July 1, 2014
Rated 4 out of 5 by Ellen2014 Distinctive Hotel
Overall, we really like staying at the W in San Diego. We like the proximity to Little Italy, and the rooms are always clean & comfortable. However, the W could make us even happier by including WiFi in the price. Build it in, if you must, but it's annoying to have to pay for it when lesser hotels offer it "free". Also, their parking rates seem quite high.
July 1, 2014
Rated 4 out of 5 by Bhbh5 Only one issue
I was charged for an item in the room that I did not take. I called and was questioned by the adviser on phone but once I reassured them I did not drink the alcoholic beverage I was refunded.
July 2, 2014
Rated 1 out of 5 by Helena603 Horrible, dirty, hotel. Not a 4-star hotel. BEWARE!
We stayed for 7 days and had a problem every single day. We took pictures of urine soaked mattress, unmaintained room and filthy rooms. We were moved to a supervisor inspected room and it was still dirty and had urine soaked mattress. General Manager has still not contacted us even though we were promised a call while staying there by front desk. No real compensation was given and we paid A LOT per night. Was looking forward to this vacation all year long and am still upset over this. Common areas were clean and food was great but actual rooms were horrid. Many more problems with stay. VERY UNHAPPY!
July 25, 2013
Rated 4 out of 5 by rrsa Overall Enjoyed our stay
This is our 2nd time at this hotel and had a good experience both times. We like the location and amenities of this hotel. The rooms are a bit small and unfortunately the hotel was booked so our SPG upgrade didn't happen. They did offer a coupon for discounted food which helps. We love the rooftop bar after lounging at the pool! Concierge wasn't as helpful this time around but we made do.
June 30, 2014
Rated 3 out of 5 by malaea3 Not up to W Standards
So I always stay at either a W or Westin hotel when I travel. I kind of expect W's to be at the same level considering the rates they run. This W just wasnt up to par. The rooms seemed a little rundown and just not as new feeling as most other W hotels. The location is also in the middle of no where. I wont be staying here again when I travel to San Diego. Ill choose another Starwood property.
June 29, 2014