Rated 4 out of 5 by tmikee Great customer service
All staff were very kind, respectful and helpful. The extra's provided for our anniversary and birthday celebration stay were very appreciated.
May 3, 2013
Rated 5 out of 5 by Lydia82 Amazing
The staff was so great,I would say it was all i could have asked for.I felt at home and thats not an easy thing so thank you staff for caring.
June 18, 2013
Rated 4 out of 5 by surfingdinkles Great Stay
Great location...just close and far enough from the main Downtown scene. Love the decor and ambiance! We would definitely go back.
January 13, 2014
Rated 5 out of 5 by Driven123 great hotel
this is a great hotel, great location & rooms are perfect
April 9, 2014
Rated 3 out of 5 by PWG1 review
the sink drained slowly in the bathroom. Other than that the room was fine. the noise from the heating unit was minimal
January 28, 2013
Rated 5 out of 5 by ishadesu Excellent service
Everything was great. Just the valet parking guy wasn´t there when i arrrived. Guess you should hire one (or two) more
June 14, 2012
Rated 4 out of 5 by scooby808 bueno
wonderful whenever wherever staff and friendly service in total
March 21, 2014
Rated 5 out of 5 by Groovinnla Excellent hotel
Love this place people are great and parking is easy
March 26, 2014
Rated 5 out of 5 by Prince1999 W-San Diego
Very kind staff, great food, fun atmosphere with artificial beach. Kind of pricing but the quality backs it up.
November 18, 2011
Rated 1 out of 5 by JL2014 Worst stay ever at a 4 star hotel
The previous reviews are correct in stating this hotel has walls that are paper thin (a warning I should have listened to before booking a room here!). You can hear every single word your neighbors are saying even when they're speaking at a normal conversational volume. During the middle of the night we were woken up by our next door neighbors, who were obviously drunk, yelling and cursing profusely. I honestly don't think I've ever heard so many curse words said in such a short amount of time. We had to call the front desk who sent security, and the neighbors became quieter, but we could still hear them cursing and speaking for a good amount of time after that.
Another incident that occurred was when we were in an elevator going back up to our room, and we were stuck in the elevator with a large group of college age kids, who were also obviously drunk. There was also a hotel employee on the elevator with us. The kids were yelling and cursing pretty much nonstop, and the hotel employee felt compelled to apologize to us for the negative experience after the kids got off the elevator.
I understand the W trying to have a "party" atmosphere, but there's a huge difference between keeping it classy and letting it degenerate into a frat house environment. If I wanted to hear so much profanity from other guests, I could have booked a room in a seedy motel instead of paying a lot of money to stay here at what's supposed to be a 4 star hotel. Also, the carpets in the room are once again what you'd expect in a motel, very old and stained. I didn't want to walk around my room without my shoes! I've stayed at a lot of 4 star and 5 star hotels in my life, and I can honestly say this is the worst experience I've ever had. I'm sure I'll get some generic apology from the manager for this review, although it would be better if they were actually proactive and tried to fix these problems instead of just having to constantly apologize to guests and react to these negative situations. But hopefully my review can warn others not to book a hotel at this room. If I'd listened to other people's reviews in the first place, I wouldn't have ended up in this situation. Also, just like other reviewers said, the area around the hotel can get sketchy at night and I definitely wouldn't feel comfortable walking around. Once you reach the Gaslamp Quarter, it feels okay because there's so many people, but the actual area around the hotel is definitely questionable.
The only good thing I can say is about the valet service, although from what I understand, they're a separate company from the W. They're expensive, but their service is very professional and courteous.
June 23, 2014
Rated 3 out of 5 by tim898 not quite what it should be
I am a platinum member and spent 1 fifth of my year in Starwood properties. I have come to expect great things from this group of hotels and was disappointed by my stay at the W. I would expect a hotel of this category and price to be outstanding and it is not. Two issues here which bug me, firstly on check out I was asked to pay for internet access and when I explained that I was a platinum member and didn't pay for internet I was told the system didn't show me as a platinum member. It took me showing my card a and double check before that situation was rectified but not an apology for making a mistake. When I received my credit card statement I find another charge which I didn't recognize. On checking with the hotel was told it was a mini bar charge and then for water. On insisting this was a mistake on the hotels part I have been told it will be taken care of. I am guessing that W have a high proportion of top tier members but don't feel any recognition at this property and that's an issue for me. The rooms are comfortable and I enjoyed the service in the restaurant, the service staff are professional and do their jobs well. As a pre-cruise hotel the location is close to the port.
December 14, 2013
Rated 5 out of 5 by YMCA4 Graet hotel with a ... small swimming pool
Overall this is a very good hotel. WE wished they had a larger pool!
February 24, 2014
Rated 5 out of 5 by Tessakyler I didn't realize there was coffee in the lobby until day 3
let guests know about complimentary coffee
not much in the rooms for area interests
January 27, 2014
Rated 4 out of 5 by Pao13 nice hotel
Excellent service, employees very kind and helpful. Rooms are nice, but the carpets looked dirty.
April 29, 2013
Rated 5 out of 5 by MeetingQueen2014 Accommodations and service are excellent
Not only were the accommodations excellent, but the service was superb.
February 14, 2014
Rated 5 out of 5 by fabbuddy68 Great
Almost perfect; very helpful and responsive staffs; excellent facilities; highly recommended
July 3, 2012
Rated 1 out of 5 by gr8one Poor Management
1. The valet process is ridiculous, you are allow unlimited in/out but the valet service requires you to get new valet ticket every single time! This means you have to repeat your name and room number everytime you return as well as remember new valet ticket # to call down. Obviously this makes the whole valet process very very slow. Worst valet setup I have ever seen.
2. Poor customer service through out. I had $25 discount certificate and I went to redeem when I check-out. I asked the receipt to be emailed to my account as usual. By the time I received the email, I was at the airport and instead of being given $25 SPG Award discount, I got charge with the line item indicating $25 for SPG Award!! How could any competent person not notice the difference between negative vs positive and the total obvious increased instead of decrease.
What make the matter even worst is I'm at my 3rd time calling the hotel to have them make the correction. Each time they kept telling me it's all done and your receipt will be emailed to you. So far they have failed twice to make the correction!!
This show poor customer service and inability for hotel to follow through with simple invoice correction change.
November 12, 2012
Rated 5 out of 5 by ABCD1 Coolest hotel in the city...
Excellent hotel, young attractive people, a live DJ in house, great food and location.
January 20, 2013
Rated 4 out of 5 by ChadFlorida N/A
Nothing like attempting to force one to write a review. The mattresses were worn out.
July 31, 2013
Rated 4 out of 5 by atf74 Hotel is great!
Really enjoyed the W San Diego! Staff was great and so was the property!
January 18, 2014
Rated 4 out of 5 by JimmieG Geat Meeting Facilities
This Hotel has excellent meeting facilities and great staff.
February 13, 2014
Rated 3 out of 5 by GEEZUS T & K
The staff was very nice, the location was great, the rooms just needed updating.
January 14, 2013
Rated 5 out of 5 by AKUM Excellent experience
The front desk manager went beyond to make us feel good during our stay
June 22, 2013
Rated 4 out of 5 by JimSac Great Hotel!
Love the hotel. Good location. Great employees.
February 8, 2014
Rated 2 out of 5 by Silktron87 Poor location
Not safe to go out at night. Acura service should be available 24/7.
April 1, 2013
Rated 1 out of 5 by golden33 Loud noise like fighting in the room next or hallway
Rooftop rstuarant was closed two nights for special events
June 24, 2013
Rated 3 out of 5 by LisaO0716 The Hotel needs some work
I stay and Starwood Hotels and generally i am very sattisfied, but there were some challanges with the Hotel and our event during my stay. The Nats were BAD! Everywhere and got on my food, and drinks, it was totally nasty. Additionally i agreed to do the GREEN Stay so they wouldn't have to come clean daily, but found it odd they never came for trash or anything. Internet services - OVERALL TERRIBLE and everyone had issues through the entire stay no matte what room you were in. We paid 14.95 and it was NOT for 24 hours as the sign states and it rarely worked well so we had to our our HOT SPOTs from our own service and phone on our own dime after we had paid for the service of the hotel. Additionally when I was connected in my room, my admin was trying to connect to a device (it says you can have up to 3) and the tech support guy was completely and totally rude. Lastly the carpet is dirty and worn down and THEN The icing on the cake was my GM showed up and they had no room for him, when i had him checking in on that day the 29th of July. The room was NOT set up the way i had discussed with the planner, and i had to reqeust several adjustments. I could go on and on, but again the stay was average and there were a Ton of issues.
August 3, 2013
Rated 5 out of 5 by shorupo Great as always
Great hotel, it was perfect for my wedding anniversary
November 30, 2011
Rated 4 out of 5 by evie167 great service
very helpful staff, good facilities, nice toiletries.
August 10, 2013
Rated 5 out of 5 by ommesa the hotel remodel is refreshing!!!
love the new look and feel of the hotel.
February 12, 2013