Rated 3.4 out of 5 by 19
Rated 4 out of 5 by pppmmmaaa Buen hotel en buena zona
Hotel bien situado y con buen servicio.
Se está remodelando, así que en un futuro será aún mejor.
December 14, 2013
Rated 1 out of 5 by smtaylr1 Terrible Experience with Celebrity Staying at Hotel
It is rumored that there is a celebrity staying at the hotel. You should know that the W is not prepared for this, nor will they warn you in advance. Only now that I've complained are they offering me a move when I am already here and our conference is scheduled. Too late. For three days, hundreds of screaming girls outside, police everywhere, multiple floors/elevators closed off to paying customers/SPG members instead for the celebrity. We can't even use the front door & driveway. We have to come into the smelly, service entrance of the hotel while it has rained heavily the past two nights. A poor way to treat SPG members while catering to a celebrity.
November 19, 2013
Rated 5 out of 5 by willy269 Me encanto
Super bien ubicado. La habitación me encantó. La atención excelente. Voy a volver.
December 9, 2013
Rated 2 out of 5 by noly Not a nice hotel for families
Hotel rooms are dark and hotel in general is not family-friendly, nor is the staff
December 9, 2013
Rated 3 out of 5 by ertan1 Restauran service is terible.
I will come and stay again in late January.Would like to talk to the manager.
December 8, 2013
Rated 2 out of 5 by holochlora Beware of Mini-Bar or Staff !!!!
I was offered a one day room+SPA deal for 320 dollars and everything went ok. That was until I reviewed my C. Card statement a few days later and found out that I was billed 700 dollars intead.
When I called the W I was told a mistake was made and that they will recredit my account.
What is really sad is that they charged me 35 usd for mini-bar ítems I did NOT take!!!!!
One would expect this will never happen in the W but it did.
So my advice is make the staff check the mini bar before closing your account....someone is stealing the over priced goodies...
August 22, 2012
Rated 5 out of 5 by Daniela05 Amabilidad y servicio
Agradezco el trato tan amable que tuvo el personal hacia mi persona y mis acompañantes
December 4, 2013
Rated 5 out of 5 by luckygal77 What a Hotel! Worth staying...
This W hotel is really a fun and worthwhile stay. It's not a new building or facility, but it's been beautifully designed to accomodate a business traveler's needs. The room was ENORMOUS and beautifully appointed with amazing views, comfortable seating, good wi-fi and a beautiful look/feel. The restaurant food was awesome and the morning breakfast was exceptionally well done. It's a safe and comfortable neighborhood and the service in the hotel is absolutely flawless. My only complaint: frequently understaffed at the front desk so be prepared to wait if you want something from concierge of front desk staff. Otherwise: spectacular hotel.
June 12, 2012