Rated 3 out of 5 by PS0713 Service Level Needs Improvement
I was disappointed to find the hotel under construction and the noise level unacceptable after 5pm. Also, the overall service level is not in-line with your hotel brand. Especially service in the restaurant. And while i understand this is an international location more of the service staff needs to speak English. That is a main reason for searching out your hotel chain across the globe.
February 26, 2014
Rated 2 out of 5 by sifnos96 very average service
entrance under construction, service very average, too slow at the arrival, too expensive for the service offered and the competition
February 22, 2014
Rated 5 out of 5 by HenryHunter Great Hotel with great features
Must love a hammock to relax after a busy day, and this hotel has this exquisite amenity in the room, with city view.
Great rooms with plenty of space for relaxing, exercising or whatever you feel like.
Great in-room office structure, comfortable chair, large desk and cable/wifi coverage.
February 18, 2014
Rated 4 out of 5 by Marketing41 Mexico City vacation
Aside from the construction of the hotel, the overall stay was FANTASTIC! Eduardo, Cinthya and the rest of the staff were the best that I have seen around in most W hotels that I've stayed at. The room had some scuff marks on the edges of the bed which can be repaired. I will come back!!!
February 17, 2014
Rated 5 out of 5 by griverac Excellent ubication in Polanco District
The view, the room and the service is outstanding.
February 17, 2014
Rated 2 out of 5 by holochlora Beware of Mini-Bar or Staff !!!!
I was offered a one day room+SPA deal for 320 dollars and everything went ok. That was until I reviewed my C. Card statement a few days later and found out that I was billed 700 dollars intead.
When I called the W I was told a mistake was made and that they will recredit my account.
What is really sad is that they charged me 35 usd for mini-bar ítems I did NOT take!!!!!
One would expect this will never happen in the W but it did.
So my advice is make the staff check the mini bar before closing your account....someone is stealing the over priced goodies...
August 22, 2012
Rated 2 out of 5 by JPG2 Hot water is important
For these prices hot water would have been nice. A cold shower and shave is not the way I like to start the day.
February 13, 2014
Rated 5 out of 5 by luckygal77 What a Hotel! Worth staying...
This W hotel is really a fun and worthwhile stay. It's not a new building or facility, but it's been beautifully designed to accomodate a business traveler's needs. The room was ENORMOUS and beautifully appointed with amazing views, comfortable seating, good wi-fi and a beautiful look/feel. The restaurant food was awesome and the morning breakfast was exceptionally well done. It's a safe and comfortable neighborhood and the service in the hotel is absolutely flawless. My only complaint: frequently understaffed at the front desk so be prepared to wait if you want something from concierge of front desk staff. Otherwise: spectacular hotel.
June 12, 2012