Rated 3 out of 5 by rh1234 Internet access, gym and food lacking
i booked through spg and they refused to honor the free internet, food was average or less and gym was very small and had very basic equipment. Staff were very friendly and room was quite comfortable though.
June 1, 2015
Rated 5 out of 5 by MaliQ Setvice was world class
The Staff was outstanding. We felt cared for, pampered, and helped w everything we needed from reservations, tailoring my husbands suit, mailing packages, arranging a special event for us from the doorman, to the driver, bartender and maids they could not have been nicer. Two people deserve special praise: Marika Simon and Alex at the bar. Wow! We felt like VIP's. The hotel felt like a home full of fun, knowledable and helpful friends!! Thank you.
May 5, 2015
Rated 5 out of 5 by MISSMUN Upscale Hotel & Friendly Staff
Stayed for a few days for travel and was not disappointed in the quality of the hotel and high attention to detail.
April 15, 2015
Rated 5 out of 5 by BradinSB Better than expected
This hotel really exceeded our expectations. From the moment we checked in until the time we reluctantly left was a fantastic experience. I really can't say enough good things about our stay. We arrived early after a red eye and they were able to check us in early. The room we had was recently renovated and was so nice and comfortable we probably wouldn't have wanted to leave had we not have had a full schedule of sightseeing to do. The hotel location is amazing and we walked to and from dinner and shopping in and around Polanco all weekend. The hotel staff was also some of the most friendly and helpful people we have experienced in our travels. Hotel Manager Marika came over and introduced herself one evening when we were in lobby and asked us how our stay was going and if there was anything she could do to make it better. She really made us feel like important guests even though there were some VIP's at the hotel all weekend. The concierge service was top notch and recommended some fun activities like a tour of the city with a super friendly and knowledgeable driver Enrique, and riding bikes to the Anthropology museum in Chapultepec park on Sunday morning. The Referma is closed to traffic Sundays and riding able on it was a highlight of our trip. All in all we would recommend this hotel to anyone planning a trip to DF.
March 10, 2015
Rated 5 out of 5 by Bingodog Amazing staff
I stayed twice in a marvellous suite, on the top floor of the hotel. It is a nice set up, on two levels. These rooms are not yet renovated, so they show a bit of tear and wear. But overall still a very nice accommodation. I was really very pleased with the staff at the hotel: they did everything they could to make sure I had a great stay. A few days before I checked in, the W insider, Marika Simon, contacted me and made sure I had all the information I needed for a great stay in Mexico city. During my stay, the staff went above and beyond to solve a few issues I experienced. Overall, a fantastic place to stay in Mexico city!
February 10, 2015
Rated 1 out of 5 by Tazzlives Dirty party hotel
Had an awful exp. Loud parties going on, rooms were beat up with stained floors and carpets. Hotel personnel not helpful and were unwilling to transfer rooms. I stayed one night, sleeping in my clothes on top of the bedding and didn't even bother to shower here. HUGE disappointment given the fact that other W Hotels around the world have a much higher standard.
December 23, 2014
Rated 4 out of 5 by Kunbs Great location and staff
Great service. My luggage arrived late due to the airliine but they delivered it to my room at 2am and sorted my drycleaning in time for a business meeting at 7am. It was much appreciated.
November 23, 2014
Rated 3 out of 5 by Marc100 Modern style hotel
This hotel is suitable for the younger generation. There is an annoying music at the lobby and in the corridors. Strange paint schemes in the room. Staff is helpful.
November 14, 2014