Rated 5 out of 5 by Jess22 Amazing hotel with great staff!
Absolutely loved the hotel, its location, and the amazing and responsive staff! From the beginning they accommodated our needs and went above and beyond to help us celebrate a friend! Truly enjoyed the property. The views from the rooms were gorgeous and the rooms were spacious!
April 25, 2016
Rated 5 out of 5 by pol2to Excellent service
Excellent and profesional staff with high standards and great level of training in guest service. Allways kind and helpful.
Front desk, reservations, concierge (whenever whatever), bellboys, restaurant, room service, housekeeping. Very good overall.
My first W visit and I was impressed. Thank you
April 4, 2016
Rated 4 out of 5 by Visitor2016 Is great location
Great location away from the hustle of the city. The effort at modern design got in the way of comfort. Seating in the room was uncomfortable, the vanity had two sinks both too large and no room for basics like a toothbrush. The restaurant was great for breakfast, but the bar was not staffed when I stopped in for a mid afternoon drink and had to beg for service and to pay my tab. Overall it was a good place to stay in this city, but a little more attention to comfort and service would greatly benefit this hotel experience, particularly at the terrace for the restaurant.
March 19, 2016
Rated 4 out of 5 by tehc0w Nice and hip hotel in the hear of Mexico City
I arrived to a really happening party going on in the lobby bar area. Apparently this W has regular events like this so that's pretty cool. Check-in was fast and professional.
Rooms were typical W Hotel trendy. There was a bag of candy coated chocolate waiting for us that was tasty.
Only downsides were weak shower water pressure and AC that couldn't heat the room even when turned on high. But the bed was nice and soft and warm so I didn't mind that much
While I didn't get to try the food or drinks, the SPG channel showed all the cocktails available in the hotel and they looked fantastic and delicious.
January 19, 2016
Rated 4 out of 5 by VNG1 Great location
Great location with close proximity to Massarek. The front desk personnel are mostly pleasant although I have seen some inconsistencies. Lilly at concierge is extremely helpful. The breakfast at J needs improvement. The recent move to remove the breakfast entrees especially eggs from the breakfast buffet is very disappointing when you pay $290 pesos for breakfast. Bar staff is friendly and eager to serve.
January 18, 2016
Rated 5 out of 5 by HKGFlyer1 Perfect Thanksgiving getaway
Newly refurbished rooms are outstanding. In the heart of everything... great restaurants, shopping, parks, museums, etc. all within an easy walk, yet the hotel is situated on a quiet street in the midst of a charming, upscale neighborhood.
New restaurant is going through soft opening, but I suspect it will be very nice.
Highly recommended... can't wait to return!
December 2, 2015
Rated 5 out of 5 by Carlos2222222 W always Wows
This place was amazing! It is located in wonderful polanco district which is upscale location in Mexico City. The service was top notch and friendly.
When we arrived were Upgraded to marvelous suite on 25th floor (2503) unprompted as we are spg platinum and got amazing room on top floor with two levels...wow!
We are at the new restaurant J by Andres and the food was amazing but service related issues were a negative (dinner); keep in mind they just opened so all these issues are easily fixable. When we came down for breakfast at same reataurant the food was again amazing and service top notch ... (However the service related issues were not just our dinner waiter but the other staff ...the manager. Ricardo rojo I believe was the one that rectified the situation)
Verdict we will come back as place is w trendy and in amazing location
November 5, 2015
Rated 3 out of 5 by RoadWarrior32 Hotel is good
I stayed here for business Oct 13th thru 16th. The restaurant was being redone and not all the facilities were going yet. When i go to a country, i want to eat food that are from that country not from Spain, although i was pleasantly surprised at the samples i received.
The service is impeccable, I told a young lady Montze i believe her name was that i was having difficulty breathing due to the altitude of Mexico City, she was genuinely concerned and found me a spa that had oxygen treatments. I commend this young lady for genuinely caring for my well being, she double and triple checked on me to make sure i was ok. She is a great employee for doing so.
October 19, 2015