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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 3.8 out of 5 by 143 reviewers.
Rated 5 out of 5 by Great Concierge Staff I normally don't write reviews but was compelled to do so because of the wonderful service this team provides consistently. The concierge team led by Maria and supported by Lily and Efren is one of the best. They are very attentive and have gone the extra mile to make my stay a pleasant one, which showed especially when I fell sick during a stay. This hotel has become my home away from home. Most of the front desk staff are helpful as well. This will be my hotel of choice in MC. Keep up the great work! June 1, 2016
Rated 5 out of 5 by LOVE THIS PLACE! Location can't be beat. Staff is always wonderful. Keep coming back :) May 20, 2016
Rated 3 out of 5 by Service needs improving The W Mexico has a lot of work to do to improve its level of service. Upon arrival, the porters were no where to be seen. I had to wheel my bags into the lobby and find my way to the SPG Preferred check-in counter. The staff at the front desk were cold and unwelcoming. The first words uttered by the front desk after I told them I was checking in was "passport and credit card please". The least I would have expected was "Welcome to the W Mexico". The only positive experience was the efficiency of the check in process, although I was a little surprised that the front desk had absolutely no clue about SPG keyless or Make A Green Choice. W Mexico - you really need to educate your front desk!!!! Even after showing the front desk my phone with the SPG Keyless option, they lady that was serving me looked perplexed. The Room: As a SPG Gold Preferred Guest, I did receive an upgraded room on a higher floor which was nice. The room had a nice view of Polanco. Room cleanliness was a 2 out of 5 upon arrival. The floor is predominantly white tiles with carpet under the bed. The floors obviously had not been cleaned as there was hair (not sure if it was pet hair or human hair) from prior guest littered all over the floor. Housekeeping on subsequent days was much better although first day impressions were not great. Service provided by Concierge was good 3 out of the 5 times that I had used them to get a car to the office. On all 5 occasions I had asked concierge to help me get a car to the office. On 3 of the occasions, concierge walked me out to get a car and confirmed the address with the driver which was nice. On 2 occasions, concierge told me that cars were available outside. Breakfast: Served on the 1st floor and starts at 6:30am. The selection and quality of breakfast was great. Service was attentive and efficient. Gym: The staff were great. The gym was well equipped and was never crowded in the evenings. The only complaint I had was that the TVs on each machine had not been working for the entire week. May 14, 2016
Rated 5 out of 5 by Amazing hotel with great staff! Absolutely loved the hotel, its location, and the amazing and responsive staff! From the beginning they accommodated our needs and went above and beyond to help us celebrate a friend! Truly enjoyed the property. The views from the rooms were gorgeous and the rooms were spacious! April 25, 2016
Rated 5 out of 5 by Excellent service Excellent and profesional staff with high standards and great level of training in guest service. Allways kind and helpful. Front desk, reservations, concierge (whenever whatever), bellboys, restaurant, room service, housekeeping. Very good overall. My first W visit and I was impressed. Thank you April 4, 2016
Rated 4 out of 5 by Is great location Great location away from the hustle of the city. The effort at modern design got in the way of comfort. Seating in the room was uncomfortable, the vanity had two sinks both too large and no room for basics like a toothbrush. The restaurant was great for breakfast, but the bar was not staffed when I stopped in for a mid afternoon drink and had to beg for service and to pay my tab. Overall it was a good place to stay in this city, but a little more attention to comfort and service would greatly benefit this hotel experience, particularly at the terrace for the restaurant. March 19, 2016
Rated 4 out of 5 by Nice and hip hotel in the hear of Mexico City I arrived to a really happening party going on in the lobby bar area. Apparently this W has regular events like this so that's pretty cool. Check-in was fast and professional. Rooms were typical W Hotel trendy. There was a bag of candy coated chocolate waiting for us that was tasty. Only downsides were weak shower water pressure and AC that couldn't heat the room even when turned on high. But the bed was nice and soft and warm so I didn't mind that much While I didn't get to try the food or drinks, the SPG channel showed all the cocktails available in the hotel and they looked fantastic and delicious. January 19, 2016
Rated 4 out of 5 by Great location Great location with close proximity to Massarek. The front desk personnel are mostly pleasant although I have seen some inconsistencies. Lilly at concierge is extremely helpful. The breakfast at J needs improvement. The recent move to remove the breakfast entrees especially eggs from the breakfast buffet is very disappointing when you pay $290 pesos for breakfast. Bar staff is friendly and eager to serve. January 18, 2016
  • 2016-06-29 T12:06:53.765-05:00
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