Rated 5 out of 5 by Chris1862 Great room great staff
Spent 5 days in the W in Mexico City. Room was spacious and very comfortable. Staff were easy to contact, friendly and very helpful. Overall would certainly recommend this hotel.
Rated 5 out of 5 by HenryHunter Great Hotel with great features
Must love a hammock to relax after a busy day, and this hotel has this exquisite amenity in the room, with city view.
Great rooms with plenty of space for relaxing, exercising or whatever you feel like.
Great in-room office structure, comfortable chair, large desk and cable/wifi coverage.
Rated 5 out of 5 by griverac Excellent ubication in Polanco District
The view, the room and the service is outstanding.
Rated 5 out of 5 by Bailey25 excellen service
excellent service and hospitality, probably one of the best hotel experiences I have had in a long time. Only thing I would recommend is chaning the lighting in the hallways to the rooms, maybe keep the red for just off the elevator and regular white light for the guest halls as it's a little dark.
Rated 5 out of 5 by tce123 Personalized Service us OUTSTANDING
I travel often to Mexico and I feel at home at this Hotel. the staff could not be more helpful and friendly, from the concierge, the front desk and the"whatever/whenever" staff. Management definetely has a great eye for recruiting, training and retaining the BEST staff
Rated 5 out of 5 by luckygal77 What a Hotel! Worth staying...
This W hotel is really a fun and worthwhile stay. It's not a new building or facility, but it's been beautifully designed to accomodate a business traveler's needs. The room was ENORMOUS and beautifully appointed with amazing views, comfortable seating, good wi-fi and a beautiful look/feel. The restaurant food was awesome and the morning breakfast was exceptionally well done. It's a safe and comfortable neighborhood and the service in the hotel is absolutely flawless. My only complaint: frequently understaffed at the front desk so be prepared to wait if you want something from concierge of front desk staff. Otherwise: spectacular hotel.
Rated 5 out of 5 by RafKam Excellent location
Having stayed in many hotels in Mexico City, this ranks right there at the top. The location could not be better, on the best spot of Polanco, very safe area, walking distance to some of the best bars, restaurants and art galleries.
Typical W in every way, the rooms are very spacious but a bit dark with the red theme. Nice circular bath tub and panoramic bathroom area, but I find the hammock suspended over the bathtub a little unhygienic (it's always damp).
This hotel has some of the best quality room service I had in my life: do not miss the "chilaquiles con pollo" for breakfast, also available at the restaurant. There are many light options also available for breakfast, although lunch and dinner aren't that great.
While the hotel lacks a proper pool, it has a great jacuzzi and excellent sauna, steam room (careful when setting the temperature, I almost got scalded!) and great spa and gym too. There's a very pleasant terrace for drinks and the bar is trendy but never gets too loud or full, so it's great for some drinks before going out.
Only area which falls short is the concierge, although this seems to be a more general problem of Mexico: they usually give very bad recommendations and are only useful if you know exactly what you want. Other than that staff is fine.
SPG recognition is minimal: as a Platinum you get the late checkout but I never had a single upgrade, despite assurances I was getting one... disappointing as otherwise this would be a simply perfect hotel.
Rated 5 out of 5 by bal14 Great location, great for business or pleasure
The rooms are awesome, location excellent, and wifi super! I travel here for business but would also recommend it for vaca, as it's the most fun of the surrounding hotels.