Rated 5 out of 5 by travelfrequent EXCELLENT HOTEL
The W Montreal is the best hotel in Canada and one of the finest in the World. I have stayed at this hotel on numerous occasions and am consistently satisfied. Besides providing a modern and visually pleasing environment, the atmosphere throughout is inviting. The entire staff, which consists of management, welcome desk, concierge and doormen/valet personnel, must be commended for providing exemplary customer service. I always feel like a valued guest and appreciate the great customer service. In summary, this hotel is "W'onderful!
June 16, 2013
Rated 2 out of 5 by Neelie I am not hip enought for this hotel
The music in the bar did not end until 3am, and my room vibrated until then. But the hotel knows this when they put you in that room. I ordered room service twice and there were major issues both times. The hotel did not charge me for the food, but they should have been able to get it right. That aside, the beds are too soft and on a platform (no boxspring) and the lighting it the room is very limited and the rooms are very very dark so don't drop anything as you may not be able to find it. When I am back in Montreal I will probably stay somewhere else, for older people like me with older backs.
June 7, 2013
Rated 4 out of 5 by F1weekend Concierge the way it was meant to be
I don't write reviews often but the concierge at the W Montreal (stupidly I don't remember his name) was one of the best at his job that I have ever seen. He had a "happy to help attitude" and followed through with everything that he promised. Fromm restaurant reservations, to directions, to transportation he made our stay much more enjoyable and convenient.
June 11, 2013
Rated 4 out of 5 by Paul Good for vampires
I stayed at W Montreal for Grand Prix weekend. If you like quiet, this IS NOT hotel for you. From my room on the 7th floor, I could hear music pumping until 2am. If you like a bar & nightlife, this place IS for you. Location and staff are great. My room was interior facing, had a small window, and was consequently always dark. In short, nightlife + dark room = great if you're a vampire.
June 11, 2013
Rated 5 out of 5 by Kazzagal Excellent Hotel
The staff go above and beyond! My experience right from booking online, checking in, bell hops, concierge and behind the scene staff was excellent!
June 11, 2013
Rated 5 out of 5 by martinl This is what it's all about!!
I've been a frequent work traveler for the past 15 years where I’ve stayed well over 1000 nights in hotels. In the last couple years I’ve had the luxury of staying at the Montreal W quite frequently. The services professionals at the W are second to none in the industry, they make it their purpose for you to enjoy your stay. As you arrive, you’ll most likely be greeted by Alexandre or one of his co-workers. Alexandre is a very social salt of the earth kind of guy which seems to add a lot of great positive energy as soon as you arrive. The same goes for Catherine, Dorinne and Pauline when you check-in or check-out. They do a phenomenal job organizing your stay and making sure everything is to your liking. If you’re looking for great dinning you can always count on Daniel at the concierge desk to recommend the great hot spots and will often find a way to get you in even though the restaurant claims they are full. You can genuinely tell they enjoy their work and pride themselves for going the extra mile. When I say going the extra mile I’m not just referring to what many would expect as a service but things that will catch you off-guard and make you feel overwhelmed that someone is actually willing to do that for you. And I can’t forget the Otto’s restaurant staff at breakfast who ensure you start your day with a smile and Sue and Sam at the W cocktail bar and lounge which are always entertaining after a hard day at work.
SPG is extremely lucky to have such great people helping build their brand and reputation. Great job Montreal W management.
When people ask me where they should stay when they go to Montreal, the Montreal W is the only option. It’s my home away from home, this is what the service industry is all about.
May 31, 2013
Rated 4 out of 5 by Mickey Very Trenday
Great decor and spirit! Trendy, with great food and spirits.
Not ideal for families.
Wow suites are WOW!
Rooms well appointed, but no coffee maker!
June 7, 2013