Rated 3 out of 5 by readmyreview This hotel looked better in pictures
The staff can do a better job by explaining things about the hotel. They need to inform the guests about what can be done in the hotel. We couldn't even get dinner at W cause they were fully booked for the night when we called ta 6 pm right after check in. I was expecting more and got a little. not impressed.
December 11, 2013
Rated 4 out of 5 by Sarita This W slipped up
I am a long term platinum member and requested an upgrade. To my satisfaction, 5 days prior to my arrival I received confirmation of my request. Well upon arrival at 3h30 pm for my room, I was informed that I received an upgrade to the Wow suite which pleased me. But from there it went downhill. I was informed that the room was not available until 6pm!! The very friendly front desk associate kindly gave us 2 drink vouchers and told to go to the nearby bar. Uh. It was packed with folks waiting for their room. We were then directed to another bar where we stayed until 5 pm and had to leave to attend a function nearby. I received a call at 6h25 that the room was ready. We arrived back to the hotel at 10h30 pm and given keys to room. Room upon entry was impressive but tried to close the curtains with the automatic wall unit. Uhh some curtains closed, some didn't 't move. Then discovered a light that would not shut down. By then after midnight. Called front desk who sympathized and said they would send somebody to look at light issue since it illuminated our room. Waited over 25 minutes and nobody shows up. Call front desk who are nice, understanding and promise to send somebody. Now 1 am and one of the valet-doormen shows up. Looks at the light that can 't be shut off, always very nice and polite and says"yes you have a problem". Then leaves and returns with towels to cover the light, which works but it is now almost 1h30 am and still not in bed.
Spoke to front desk in morning who were sympathetic, reduce parking rate and offer points compensation. Then tonight get a notice that there is a mini bar charge which is entirely incorrect. So all in all quite disappointing to get a room delivered late, spend part of night dealing with mystery light that won't turn off and somehow I am to feel that all went well. It didn't and is disappointing.
December 8, 2013
Rated 5 out of 5 by AlVal Sexy, but safe
The hotel is so sexy, I felt a little bad being here alone on business, but the incredible staff puts it over the top: a standout was Rapinder who was working the door and, when a cab driver refused my Amex and insisted cash, R came to my rescue and found a solution with the front desk. Thanks for saving the day!
December 4, 2013
Rated 5 out of 5 by Vivo W is for WoW!
Everybody was friendly! From the doorman, to the front desk team at check in. Our room was beautiful. We had the city view with wide windows, a deep tub and a very spacious walk in shower. Very modern Art Deco style. Very W of you. The room was very clean congratulations to the housekeeping team. The room was spotless and well maintained. Even the hallways and public area were clean too. Usually in big hotels the public hallways and area are a bit some how not maintained due to lots of hotel guests traffic but not the W in Montreal. I am very impressed. We had complimentary coffee in the room. Loved the bliss products. Wow for Spg members complimentary coffee in the lobby. Mirielle, the concierge, she was amazing. She told us of all the hot spots in Montreal and mapped all the locations from site seeing to restaurants and night life areas. She did not fail me. She was very hospitable and helpful. At checkout Catherine was sweet! quick efficient! and very friendly. Also at check out the bellman was very helpful to assist me with my big heavy luggage down the stairs. Very professional. I have to say the Human resources has done a good job hiring the right people and the GM should be really proud of his team. They all shined. W Montreal you won my heart! See you soon!
December 2, 2013
Rated 5 out of 5 by CinRan high-quality *wood property and staff. . .
This property has everything you would want and/or expect from a *wood property.
I stayed at the property for a week-long business trip:
*I communicated with a rooms manager during the lead-up to the trip and was provided with excellent and professional help.
*Staff consistently provided enough attention to make sure my needs were met, while respecting my need for peace and quiet.
*Room was clean, organized, and very sufficient for a week stay.
*Location is great, with access to all major downtown activities.
*I encountered one issue with room maintenance which was promptly addressed. Rooms manager contacted me personally to ensure i was satisfied.
I highly recommend this property for it's location, comfort, professional and accommodating staff.
February 1, 2012
Rated 4 out of 5 by KC21 Great hotel - Allergy alert.
The Hotel in general and the room were beautiful.
The staff was very customer service oriented and friendly. I felt that they were ready to go out of their way to ensure that I had great service and a great stay.
The only reason that the staff rating and facility rating was not a % was in regards to my food allergy. A note was put to my file about my food allergy at the time of reservation and I was assured that the chef would be able to accomodate. Eventhough I felt they really tried to give me the best service possible a few 2 of my meals left me with questions and symptoms (an example being that II recieved bread on my room service tray after specifically asking that there not be any on my tray due to my allergy.)
The only other drawback was that my room seemed located over the hotel disco. The music was very lound and could he heard in my room which made it if finally got to sleep around 2am.
All those things beeing said I felt that the hotel distinguish themselves from other hotels by taking friendly customer service to another level. I would recommend this hotel.
Anyone with allergies should none the less remain very vigilant regardless of the reassurances given for the food.
November 22, 2013
Rated 5 out of 5 by wigstheome Great Hotel; Great Location
Checked in for a two-night stay using Starwood points around 1PM on a Tuesday. Was given a room despite the early check in, although no upgrades were available given a convention in town. My Mega Room on the 6th floor was expansive, well furnished, and very comfortable, with great views of the park across the street. Service throughout our stay was spot on, and the concierge made an excellent suggestion (Boris Bistro) for a late outdoor lunch in easy walking distance, The Old City is an easy walk, and there are great restaurant and entertainment options a short walk away. A great experience all around, and a great hotel and location.
August 12, 2013
Rated 1 out of 5 by johnt001 Hotel too noisy
On my stay last night november 8th, 2013, it was apparent the front of house staff had NO guest service training. They placed us on the third floor, not telling us that it was located above the night club. Our room vibrated and the loud sound kept us up until 4am. This is the worst experience that I have ever received in a W property. I would not recomend this hotel to anyone .
November 9, 2013