Rated 3 out of 5 by johndeere too dark in the hallways and room
Couldn't see well enough in the hallways and rooms. It is very frustrating when you have to pay for internet. At the price charged for the room internet should be provided
July 21, 2014
Rated 5 out of 5 by RJS78 Fantastic Hotel
First time in Montreal. Stayed at W. It was fantastic. Superb recognition of platinum status and was upgraded to a nice Fantastic Suite. Room was very colorful and comfortable. Love the extra large sofa-thing. Walking distance to many places in downtown montreal. The Lounge/Club was definitely a hotspot and was packed with locals dancing the night away. Staying at the hotel gets you no fuss access behind the velvet ropes.
Looking forward to my next stay there on my return.
July 18, 2014
Rated 5 out of 5 by ItalianPlatinum One of the best W Hotels
This was my first stay at this property in Montreal and I was impressed. The staff was extremely helpful, friendly and professional. I was upgraded to a 10th floor WOW suite with a view on the square. The room was amazing and probably one of the best rooms I have ever stayed in a Starwood property (I am a Lifetime Platinum member). Their bar is hopping in the evening. The restaurant (Otto) has delicious food at both lunch and dinner. The gym is very well equipped and spacious. Only small downside was the choice at the breakfast buffet was quite limited (and staff was quite overwhelmed by the nr of guests at the time). However, their espresso (Lavazza) makes up for it!
July 16, 2014
Rated 5 out of 5 by NikkiUS Great Location At This Hotel
The room was a wonderful size - we had 3 adults in it! Very fashionable and comfortable and the area was convenient to Old Montreal and all the underground shopping - so great for lovely weather as well as inclement weather :)
July 14, 2014
Rated 5 out of 5 by Hector My home away from home while in Montreal
The W Montreal has been my favorite hotel in the city since it first opened in 2004. The staff is so nice & helpful. They make you feel at home all the time !!! Congratulations !!!!
July 14, 2014
Rated 2 out of 5 by serickso Dark and Gloomy
Hotel and rooms are very dark and gloomy in all areas. Rooms are getting worn and need an upgrade. Very expensive for food and beverages and both were average quality. I have stayed at many W hotels across North America and this one I would not recommend. The other ones were great.
July 14, 2014
Rated 4 out of 5 by ChicagoSteve Excellent Service is why I'll come back
Katherine at the front desk. I cannot say too much about her great service. Courteous, friendly and efficient. Got myself and colleagues checked in quickly and was great with local tips and recommendations. My Starwood membership had expired and she got me signed up again. She is the best! Also, Max, at the front doors. He was friendly, personable and helpful. Gave a great recommendation for a bite to eat and a nice route for a quick walk.
July 12, 2014
Rated 5 out of 5 by Happygirl28 Beautiful and modern hotel
The hotel was fancy. The room was clean and large. I just didn't like that internet was not included as a part of my package and I had to pay for it separately every day.
July 12, 2014
Rated 4 out of 5 by Dan1256 Great stay!
Once we arrived we were greeted warmly by the staff. They were all very friendly and were willing to meet my needs especially the people at the front desk. This location was convenient especially for me as a first time vistor to Montreal. The hotel was located closely to many attractions including Old Montreal. Overall it was a great stay, the beds were comfy, the view was beautiful, and the rooms were a good size.
July 4, 2014
Rated 5 out of 5��by xxjoe mr
great location staff was great wonderful abiance and room
July 4, 2014
Rated 5 out of 5 by Karen1000 Excellent Hotel
W was a great hotel. I would recommend it to anyone staying in Montreal.
July 3, 2014
Rated 5 out of 5 by JayTor Fantastic Hotel
Very responsive and friendly staff. fantastic lounges. Comfortable rooms.
July 2, 2014
Rated 3 out of 5 by kd1977 Average
Stayed in the Mega room. Rooms were smaller than expected given that it was an upgraded room. The blankets had a stale smell and the sink was clogged.
Staff was very friendly.
Location was good.
Expected more for $200+ a night in MTL.
July 2, 2014
Rated 5 out of 5 by sevensmom2 Good little city hotel
Very modern hotel with lots of charm. Front desk staff very helpful. Bar is extremely colorful and modern. Only problem is finding a parking place if you choose to self park. Lots of one way streets to deal with so be careful. Room was very comfortable.
June 30, 2014
Rated 5 out of 5 by DBizzy Hotel has everything
Enjoyed everything about the hotel.
June 28, 2014
Rated 4 out of 5 by AJ46 Great Hotel
We stayed a the W for my husband's birthday weekend in Montreal. I had requested that a bottle of pinot noir be left in the room as a surprise and the concierge was helpful in ensuring my small surprise was waiting when we got there. The bottle was the right temperature and ready to be served. The rest of the staff was very pleasant and helpful.
The location is perfect if you are taking the train into the city and the subway station is right outside so you can explore other parts of the city easily.
There is a very popular bar and restaurant downstairs and one may think that with the bar it will be noisy, but it was nice and quiet when we were ready to sleep. The room was clean and spacious.
We would definitely stay here again.
June 26, 2014
Rated 5 out of 5 by Littlechief Outstanding
This is an amazing hotel experience. The positive comments I read in the reviews are all for real! I was staying on points and had an upgraded corner room. It was amazingly comfortable. The expresso machine was terrific. Staff went out of their way to print an odd-sized document for me. Everyone was friendly and cheerful. I do have a couple of recommendations. First, a minimum of $15 for internet connections in the room seems outlandish in this day and age. Internet was free in the "living room" (lobby), but it was more dark and atmospheric than functional. The In-room lighting was also on the dark side. Fine for watching TV or working on the computer (for $15), but not for normal living. I also found it odd that I was charged $2 for a "local" call even though I actually called an 800 number after the receptionist told me there would be no charge for that kind of call.
Apart from these irritants, I had a wonderful stay. The bed is really comfy.
June 25, 2014
Rated 5 out of 5 by JLF1952 A Wonderful MOE Metting
I attended a conference in the W Hotel. The food was great and the staff were VERY accommodating. The room was excellent. My only concern was that the Business Center was NOT FREE, as I am used to when I stay in other hotels, both in Europe, Scandinavia and the USA. I did like the fact that the center computer was a MacIntosh, but the price was TOO high.
June 21, 2014
Rated 1 out of 5 by paulfromtoronto this hotel is only for people who want to be seen
this hotel is for the serious party people.It is not for people who just want to get away for a bit. It will cost you an arm and leg to stay here. You should also enjoy showing off to your room companion, because to shower or to the bathroom, is something for the entire room to enjoy.
June 11, 2014
Rated 5 out of 5 by David33139 W Montreal Rocks
we went for Memorial weekend and we had a blast
the staff is very friendly and helpful
can't wait to go back !!!
June 3, 2014
Rated 2 out of 5 by PattiG Not pleased with service
I chose the "green option", which was explained to me that towels wouldn't be changed and bed wouldn't be made. I didn't realize till two days into my stay it also meant trash wouldn't be emptied, and toiletries would not be replenished. I called and asked for additional toiletries and to empty my trash and was told they could make that happen. In my four days at the hotel, it never did. Also, I ate dinner at the restaurant and while the waiter was very nice, the food was not good at all.
June 2, 2014
Rated 5 out of 5 by Promoguy One of the best Montreal hotels
Have stayed here many times and put clients up as well. Great W experience! Close to old Montreal and downtown.
June 1, 2014
Rated 3 out of 5 by JimH Meets Brand Standards Only
We really miss the whatever/whenever aspect of this stay. In the past, this hotel has gone above and beyond with upgrades and recognition. On this stay, the hotel was adamant that upgrades were limited to specific room types and that no alternatives would be offered to continental breakfast benefit. In the past, we've really been made to feel special - this trip - not so much.
In addition, the exercise room was closed "for renovation" for a large portion of our trip and the main elevator that takes you to the subway level was out of service a couple of times during our stay. The free coffee in the lobby was either non-existent or cold the couple of mornings that we went downstairs.
We also seemed to have been assigned to someone other than our usual concierge. He was neither as friendly or as helpful as the young lady who has always been so pleasant to deal with in the past.
Finallly, the air conditioning in our room definitely cooled the room but it didn't seem to remove the humidity. It felt very damp in the room. We had a corner suite and the noise from the street might disturb some but a sound machine handles that problem for us at most hotels.
May 29, 2014
Rated 1 out of 5 by Elevated2014 Service Needs Improvement
We stayed during May long weekend. I had first asked 2.5 months ago for a room with a view and paid for it. When we got there at 7:30 PM they told us we were too late in arriving and all they had left was the 3rd floor (right above the club). The room was "ok" until we got home from dinner at midnight. The base was pumping. They offered us ear plugs...and brought up one set. We had to call for another.
The next day when I asked about changing rooms (as they said it would be possible the next day) they said to me "All we have left is 2 queen beds". Umm no. I'm here with my husband. They finally got us a room on the 5th floor and it was better. We went to the game and suddenly other people's luggage was in our room when we got back! A.) How terrible for those other people? B.) A terrible feeling that someone else could have been given our room.
On our last day, I went to check the bill and they had charged me for WiFi although we took that as our free gift (as we ALWAYS do). She changed it on the bill. A week later I received an email from their accountant saying "you owe us still for internet". Are you kidding me??
While it's the "W" feel - it's definitely not the "W" service I'm used to.
May 25, 2014
Rated 5 out of 5 by Jason466 get away
Good food, great room great staff, coffee in the morning;)
May 24, 2014
Rated 4 out of 5 by vanariesboy Great room, service needs work
We stayed here for a romantic getaway over three nights in April 2014. We used Suite Night Awards (a 50-night Platinum perk) to upgrade to a “Fantastic Suite” which was indeed one of the best hotel rooms I ever stayed in. The room had a plush king bed, a not-so-plush (but gigantic!) chaise lounge (it could easily seat four) and a splendid bathroom opening onto the main room with the biggest bathtub I’ve ever seen (it could easily fit all 6’3” of me) as well as a large walk-in shower and two sinks.
Rooms at W Hotels don’t come with coffee makers but you can normally request one at no charge. The W Montreal doesn’t stock the usual Keurig coffee makers, but only offered Nespresso capsule espresso makers. It was my first time with Nespresso but I was thoroughly impressed, and it made a deliciously European way to start the day.
Sadly the good start did not continue in the restaurant. I had selected the complimentary continental breakfast as my Platinum welcome amenity and even called in advance to confirm that breakfast was served until 11:30am. When we arrived (before 11:30), we were told that they had already put the buffet away. When I said that I had called and been specifically told that breakfast was served until 11:30, the server said that as a “special favour,” we could order off the menu “just this once.” Breakfast was decent but not spectacular.
The next two days we were dismayed to see that the Platinum breakfast buffet was a small selection left out on the bar, although generally the items were good quality. There was no option to upgrade to a hot breakfast, something that is offered by virtually every Starwood hotel I’ve stayed at. The whole experience left rather a sour taste.
We spent one evening in the Plateau Lounge, on the mezzanine overlooking the lobby (“living room”). The drinks were pricey but well-prepared. There is another bar on the lobby level (Wunderbar) and also a very small martini bar (Bartini). As usual, this W has a “happening vibe” despite its location in a rather bland business district.
The fitness centre is located in the sub-basement and is small, offering only a basic selection of cardio equipment and some free weights.
The hotel is in a great location for exploring the city, right across the street from Square-Victoria Metro station and easy walking distance from anywhere downtown.
May 18, 2014
Rated 4 out of 5 by Richard45 missing one essential
Very pleased with room and hotel in general, however,
the lack of a coffee maker in the room was surprising and disappointing. I can't remember that last time I had a room without one. I like to have a coffee in my room first thing in the morning as I'm sure do most of your guests.
May 12, 2014
Rated 5 out of 5 by Oldguy1 Bars and Party
Recommend if you wish to party
May 4, 2014
Rated 4 out of 5 by WW14 Poor Umbrella
You need to provide a better umbrella. Yesterday, the one that I received from you was probably the worst that I have ever received from any hotel, even those that are in a lower category than the W.
May 1, 2014
Rated 4 out of 5 by Rosey1963 W Montreal
What you would expect from this chain, groovy rooms, dark halls, cool bar scene
April 29, 2014