Rated 5 out of 5 by Echaddad This Hotel Has The Best Manager
My review is simple. I ask for something, and I get it. This hotel is extremely friendly, the staff are great, the management office is outstanding, and I cant thank the entire team enough for what they do for me when I come to this hotel.
Fantastic service and pure quality and class.
Special Thanks to the management office.
February 25, 2014
Rated 4 out of 5 by Thanks1 This hotel is beautiful but needs some courtesy options
This is a beautiful hotel and the ambience is what their guests are looking for. However, the hotel gives off the image that all the company is interested in is making money. This is the only hotel I have stayed at where there was nothing that was a courtesy. The hotel expects you to pay $5 for water bottles,$15 for the Internet, $20 for parking or $40 for valet, and they even expect you to pay for an umbrella. The hotel really is beautiful but it is a turn off that the hotel is looking to profit on all your needs and services during your stay. If your wealthy then you will love giving your money away.
February 16, 2014
Rated 5 out of 5 by Madicat27 best room ever!!!
When we arrived it was a dream come true! The room was spacious and had a great shower! The snack available in the room were even better!
February 18, 2014
Rated 3 out of 5 by Surprized Many issues for a business traveler
Very good location but not geared to business traveler.
February 13, 2014
Rated 5 out of 5 by julsashel Excellent Hotel
This hotel was absolutely fabulous! I really enjoyed my stay.
February 12, 2014
Rated 4 out of 5 by kezebag Staff went over and beyond their call of duty
This is a long overdue review (I stayed in May 2013.)
When I arrived, I found the front desk staff to be very courteous and professional.
They did inform me about the possibility of noise from the bar that becomes a night club after 11 pm. Thus, I requested a higher floor. However, none was available that night. The next day I got a call from the reception about a room available on a higher floor. They graciously helped me to move my luggage to that floor.
In all, I found the stay extremely pleasant and look forward to another time at the hotel.
February 3, 2014
Rated 5 out of 5 by CinRan high-quality *wood property and staff. . .
This property has everything you would want and/or expect from a *wood property.
I stayed at the property for a week-long business trip:
*I communicated with a rooms manager during the lead-up to the trip and was provided with excellent and professional help.
*Staff consistently provided enough attention to make sure my needs were met, while respecting my need for peace and quiet.
*Room was clean, organized, and very sufficient for a week stay.
*Location is great, with access to all major downtown activities.
*I encountered one issue with room maintenance which was promptly addressed. Rooms manager contacted me personally to ensure i was satisfied.
I highly recommend this property for it's location, comfort, professional and accommodating staff.
February 1, 2012
Rated 5 out of 5 by RJS1 An exemplary property run by excellent staff
This is not just my mainstay place to lay my head for the frequent business trips I've been taking to Montreal for the past 13 months, but it's also one of the two W Hotels which I use to judge every other Starwood property by.
From Karyne welcoming me as the Commercial Sales Manager and inviting me to the SPG Elite drinks (and organizing a surprise birthday welcome for a fellow SPG Elite colleague) to Eric welcoming me warmly as the Resident Manager, to François making everything just right as the W Insider - this place works. The Concierges will go *above and beyond* for whatever you need - I had one offer to bring in his personal scanner on a Saturday because I urgently needed to get something scanned and sent, and then he found an even more efficient way to get it done.
The Front Desk rock. Need to extend your stay? Whatever/Whenever! Need more towels or a lufa sent to your room - iPhone app or a call to a super-nice person is all you have to do. The Bell staff are always attentive and on top of their game.
Rooms are generally fab, and however full the property may be, they'll make SPG members feel very very welcome. My only main complaint is the rainhead showers. Sorry, but I *need* more water-pressure. My best shower here was actually in an Accessible room, as the little hand-held spray is *so* much more powerful and efficient. My other recco is to spring for one of the larger rooms with a tub. You'll love your soak.
No review would be complete without mentioning the man that makes all the nightlife happen in the downstairs. Duane - you're trouble. Of the best sort. I've stumbled blearily into many many meetings because of you, and I don't regret a minute of it. You manage a spectacular staff, bring exceptional DJs, work a crowd like few others, and truly make the vibe work. Thank you.
I won't stay anywhere else in Montreal, and there's a very good reason for it.
December 23, 2011