Rated 5 out of 5 by Meade46 Birthday trip for my wife
I brought my wife to Montreal during Jazzfest for her birthday, and we stayed with you. Everyone was genuinely wonderful to us, Kathleen at the front desk was excellent. Mireille Olano Kostopoulos, the concierge, was superb, she helped me make it a fantastic trip for my wife, and made me look much more thoughtful than I really am - she is exceptional. Thank you for a wonderful experience, your staff of professionals make this not just the best W, but the best hotel I have ever stayed in.
September 16, 2014
Rated 5 out of 5 by Ada68 Rooms with a difference
Fab room with lots of funky features. Difficult to find the light switches, TV didn't work but not a big deal for me, toilet seemed to be on full view of the other guests passing by s the mess curtain didn't shield a lot! Staff very friendly and trendy and great food.
September 11, 2014
Rated 3 out of 5 by meg123 Too Dark and Too Small
I used my SPG points (12000 per night) for a 3 night trip this labor day. I know its points, but got a room that pretty much was big enough just to fit the bed. The shower was like a windowed box and you could look into the shower from the bedroom through the glass wall (super weird and shady!) The room has no sunlight as it faced another building (which was a commercial building so if the curtains were not drawn they could look in and see us sleep and shower!). It was a very disappointing experience. The food and the restaurant service were average (The valet was great and very friendly!). I am a loyal SPG customer but wont be recommending this W to anyone.. If you are single and need a pad to crash and bring home a date this is your hotel.. for couples like us, I suggest the Westin (Which is a much better location and has LIGHT!)
September 2, 2014
Rated 5 out of 5 by Bottle Best services from THE BEST STAFFS ever.
All the Staffs at the hotel were very helpful and respectful. They answer to our needs and all questions. Please keep up the great work. I will definitely stay here again.
September 2, 2014
Rated 5 out of 5 by Svetick Great time in Montreal
I have booked W Montreal with Delta Vacation Package. We had 2 dogs with us on our vacation.
Hotel is great for the relaxation and travel with pets. Staff was great and very friendly. Complimentary water offered every day for us and dogs. It was big field with across the street for taking our puppies out.
Room was comfortable, but a little on the dark side as far as lighting, but very isolated for great night sleep.
Isolation of the room was great-any late parties next door even our dogs did not hear. We had a great time and will stay in this hotel again.
July 28, 2014
Rated 5 out of 5 by CinRan high-quality *wood property and staff. . .
This property has everything you would want and/or expect from a *wood property.
I stayed at the property for a week-long business trip:
*I communicated with a rooms manager during the lead-up to the trip and was provided with excellent and professional help.
*Staff consistently provided enough attention to make sure my needs were met, while respecting my need for peace and quiet.
*Room was clean, organized, and very sufficient for a week stay.
*Location is great, with access to all major downtown activities.
*I encountered one issue with room maintenance which was promptly addressed. Rooms manager contacted me personally to ensure i was satisfied.
I highly recommend this property for it's location, comfort, professional and accommodating staff.
February 1, 2012
Rated 5 out of 5 by NN71 Wonderful week
My wife and I spent 6 nights at the W Montreal.
It was wonderful. The features and décor of
our room were unique and very nice. The staff
was attentive from arrival to departure. The
restaurant was very good as were the bars.
We will definitely stay here on our next trip
August 26, 2014
Rated 3 out of 5 by uln1 The W Montreal- Poor form for the brand
We had reservations for 3 rooms, a wow suite and 2 double occupancy rooms. The front desk staff quoted the general check in time of 3pm without factoring in whether the current guests will use SPG priveleges to stay until 4pm. It created a problem for our party where we had to cram into the other rooms we were staying in and wait until the room became available. They were not forthcoming with what the delay was or how they would mediate a solution. Further, the wow suite itself was not as nice in layout and apace as the double rooms; we were disappointed.
When we were not being called to advise on whether the room was available, the staff were disinterested in helping and evaded connecting us to a manager based on their scheduling. The gym was tiny and poorly equipped and it was a disappointment that there was no pool and little staff at the spa. However, the bedding was great despite the poor lighting in the rooms and poorly configured walk in shower and toilet areas.
August 25, 2014