Rated 4 out of 5 by Rona3142 Critic of hotel
First I want to say that the staff was the best. They attended promptly to every need. The room was spacious but could have used more drawer space
We were ladies and did not have a lot of space for our things.
Danaka at the front desk was especially helpful. The restaurant was delicious. Everything was run efficiently
This hotel is especially good for the younger set as they have a fantastic bar and lounge.
We are older but it did not bother us.
September 24, 2014
Rated 5 out of 5 by barry24 hotel
the staff at the front desk were very professional
in the handing the unfore seen events of the power loss
September 25, 2014
Rated 4 out of 5 by deartrinh Great Service but Loud at Night
I have high expectations for the W Hotel branch. This was surpassed by someone bringing me a martini glass filled w/ bubble bath foam for my bath. Pro: near the Metro and shopping on Rue St. Paul. Con: My room was on the top floor Sat night and still could hear the loud lounge music. Please sound proof the walls somehow.
September 22, 2014
Rated 5 out of 5 by Meade46 Birthday trip for my wife
I brought my wife to Montreal during Jazzfest for her birthday, and we stayed with you. Everyone was genuinely wonderful to us, Kathleen at the front desk was excellent. Mireille Olano Kostopoulos, the concierge, was superb, she helped me make it a fantastic trip for my wife, and made me look much more thoughtful than I really am - she is exceptional. Thank you for a wonderful experience, your staff of professionals make this not just the best W, but the best hotel I have ever stayed in.
September 16, 2014
Rated 5 out of 5 by Ada68 Rooms with a difference
Fab room with lots of funky features. Difficult to find the light switches, TV didn't work but not a big deal for me, toilet seemed to be on full view of the other guests passing by s the mess curtain didn't shield a lot! Staff very friendly and trendy and great food.
September 11, 2014
Rated 3 out of 5 by meg123 Too Dark and Too Small
I used my SPG points (12000 per night) for a 3 night trip this labor day. I know its points, but got a room that pretty much was big enough just to fit the bed. The shower was like a windowed box and you could look into the shower from the bedroom through the glass wall (super weird and shady!) The room has no sunlight as it faced another building (which was a commercial building so if the curtains were not drawn they could look in and see us sleep and shower!). It was a very disappointing experience. The food and the restaurant service were average (The valet was great and very friendly!). I am a loyal SPG customer but wont be recommending this W to anyone.. If you are single and need a pad to crash and bring home a date this is your hotel.. for couples like us, I suggest the Westin (Which is a much better location and has LIGHT!)
September 2, 2014
Rated 5 out of 5 by CinRan high-quality *wood property and staff. . .
This property has everything you would want and/or expect from a *wood property.
I stayed at the property for a week-long business trip:
*I communicated with a rooms manager during the lead-up to the trip and was provided with excellent and professional help.
*Staff consistently provided enough attention to make sure my needs were met, while respecting my need for peace and quiet.
*Room was clean, organized, and very sufficient for a week stay.
*Location is great, with access to all major downtown activities.
*I encountered one issue with room maintenance which was promptly addressed. Rooms manager contacted me personally to ensure i was satisfied.
I highly recommend this property for it's location, comfort, professional and accommodating staff.
February 1, 2012
Rated 5 out of 5 by Bottle Best services from THE BEST STAFFS ever.
All the Staffs at the hotel were very helpful and respectful. They answer to our needs and all questions. Please keep up the great work. I will definitely stay here again.
September 2, 2014