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Rated 4.2 out of 5 by 295 reviewers.
Rated 5 out of 5 by Simply The Best As a Lifetime Platinum, I've had my fair share of good and bad SPG experiences. And as a visitor to Montreal, I've had the opportunity to sample an array of SPG and non-SPG properties in the area. I'm also terribly critical, picky, and ornery when it comes to SPG service, style, and recognition. So, as a hotel perfectionist and service-critic, it's hard to admit this. The W Montreal is my favorite hotel in the world. Sometimes you might pick a certain hotel because you're traveling to a certain city. The W Montreal is the opposite for me - I travel to escape at the hotel - and the wonderful city that surrounds it is simply an amazing bonus. Here is what it does well. First, it has, by far, the best concierge team of any Starwood property I've ever visited. They are pro-active and offer real and interesting suggestions for a variety of lifestyles and interests. They have actual relationships with other properties and venues - and they are respected by their industry peers. On more than one occasion, while having dinner at a four-star Montreal restaurant, the manager stopped by and said, "Thank You for visiting us from the W Hotel. We hope you have enjoyed the entire experience, and we're honored to have you here." How often does that happen during a typical hotel visit? I've asked the W team for sold-out tickets, for obscure late-night speakeasies, for traditional brunches, odd-bookstores, nature-walks, plays, and all things in-between. And in each and every instance, the recommendation was spot-on and the service was spectacular. The W Montreal's concierge team will *almost* make you feel like you're a celebrity - even if, like me, you're just a celebrity in your own mind. Next up, the "W" evening vibe. This hotel has perfected it. There's that hotel-guest centered small craft cocktail bar, then there's that upstairs uptempo lounge, then there's the "we don't own it but it's on our property" super-lounge with bottle service and great vibes. Each of those spots caters to different types of guests, or if you're ambitious - to three different sides of your personality and mood. It's the rare W where you really wouldn't need to leave at night to have a good time - whether with a date, spouse, friends, or family. (Except maybe for an innovative dinner, accomplished easily nearby). Next, the rooms. I admired the W Montreal before the remodeling, but the remodeled rooms are cutting edge in design and let you know that you're someplace that values style. The Fantastic suites, Loft-rooms, and Wow suites are unique in design and have the sorts of technology and style that you'd expect from a cutting edge brand. You could stay in these rooms for days without leaving - and feel totally relaxed - or energized. The front-line staff are also service-centered. They do their best to respond to special-requests and make a point to try to get to know a little about each guest. The valet team are *pro-active*, opening doors, asking if you need help - all of the little things you want for a magical hotel escape. The Welcome office team (hidden behind a mysterious door near the front desk) have a small bit of the W-edge, but are truly guest-centered. It's a great combination. They respond to feedback and take the time to ensure that guests leave refreshed. There's no hassle about various things pertaining to the hotel's infrastructure or services. They know the answers, they know the options, and they do their best to live up to the Whatever/Whenever motto. That leaves the restaurant and the gym. Well, I've had the platinum breakfast plenty of times - and it's somewhere between good and great - with a decent array of choices and excellent service in a nice atmosphere. And it's never too crowded. The gym is typical for a W and has just enough to be pleasing. Despite all that, it won't be *everyone's* favorite hotel. Its location is perfectly centered between various parts of the city - but many parts of Montreal that tourists enjoy will require a 5-15 minute walk or ride. Its vibe says - "I'm fun, energetic, and cool" - so travelers looking for tea and scones and room-butlers are likely to be disappointed. And for many big events, like Bal en Blanc, the energy level is so palpable, it feels like an extension of the pulse of the city. People might be having a good time past 10 pm, and that may be an inconvenience if you have a 5 am flight. Bottom line - for a traveler who demands contemplative isolation and the 24-hour white-glove treatment - this is *not* the ideal choice. But if you're in Montreal, whether for business or pleasure, and you want your hotel stay to be energizing, memorable, and even fun, the W Montreal is the perfect choice. At least for this Platinum traveler! June 16, 2016
Rated 5 out of 5 by Perfect From Curbside to Room everything was amazing. They know customer service at this property, everyone is polite and willing to please. The rooms are fantastic, beds could be a little harder but that is just a personal preference. Go have drinks in the second floor bar, Karim makes amazing cocktails. April 30, 2016
Rated 5 out of 5 by Great Service We checked in very late but the staff were great. We felt down calling down to the front desk for so many requests but they were always happy to help and extremely attentive. Would 100% recommend this hotel April 26, 2016
Rated 5 out of 5 by Awesome room, amazing service The entire staff was on point the whole weekend my SO and I were there. From the complementary room upgrade, to the front desk staff who recognized us by sight after only a couple interactions, to the two concierges who helped us get a last minute table at a very popular trendy restaurant nearby, to the friendly housekeepers - I couldn't have asked for a better experience. The rooms, oh the rooms. The Mega Suite is indeed mega. So much space for activities! The only downside was the tiny fitness centre and lack of pool. Honestly didn't even care because everything else was perfect. The restaurant and lounge appeared to be bumpin all weekend long too. February 23, 2016
Rated 4 out of 5 by Very cool place The hotel is at a great location between old MTL and downtown. Easy walk to central train station. Stylish, modern lobby. Helpful front desk staff. Rooms had great furnishings/design. Very modern and sophisticated. Only downside was the music from the hotel bar went until 3am and could be clearly heard on the 5th floor (and above). They did offer to move us but didn't go for it at 2am. They said it was unusual for it to be that loud and it has separate ownership from the hotel so they had no control over it. Other than this, a very nice hotel. February 22, 2016
Rated 5 out of 5 by fabulous hotel, wonderful concierge Always love to visit this hotel, one of our favorites in the W chain. Want to especially thank Mireille, the concierge, for her superb service. She was responsive about dinner reservations, room upgrade, and even when we could not get the upgrade (I am platinum with SPG), she arranged for a nice room and a bottle of champagne. Wonderful service...LOVE this hotel and all the staff should be commended. February 16, 2016
Rated 5 out of 5 by Fantastic staff Concierge was absolutely amazing and front desk at check in Gould not have been better! February 8, 2016
Rated 3 out of 5 by Terrible front desk acknowledgement There were a few problems I found at the front desk: 1- as I checked in, I was told that the room was not ready yet and that I would be getting a call on my cellular telephone when it was ready. An hour later, I still had not recoeved a call. I went to the front desk and asked about the room and was told that it was ready. why didn't they call me? 2- upon checking out, I went to the front desk and no one was there. An employee passed me waiting at the desk and went to the rear office. It was only after at least 5 minutes that someone came out and dealt with me. 3- Prior to leaving my room, I called the front desk and told them that I'd be checking out soon and needed my car from the valet in about 20 minutes. When I finally did make it outside, the valet told me that he never got the message from the front desk. Therefore, I had to wait longer while the valet went to retrieve my car. Note - the actual valet service was excellent. 4- also, I believe that someone went in my room while I was away and had a do not disturb sign on the door. I feel this way since I left the TV on when I left at approximately 20:00 hours and it was turned off pun my return at approximately 01:00 hours. January 3, 2016
  • 2016-06-26 T11:55:19.741-05:00
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