Rated 5 out of 5 by BizTraveller300 Nice hotel, conveniently located
I've stayed at the W on-and-off for the past year or so on business trips, and have been very happy with my stays there. The staff are friendly, service is good, room service efficient. Easy walking distance to many offices downtown. There's also a great breakfast cafe around the corner, and good restaurants in Old Montreal (15 min walk). The rooms are stylish and hip. They are a bit dark if you're a business traveler and are planning on doing work in them, but are fine if you're working by yourself near the desk lamp.
January 12, 2015
Rated 5 out of 5 by Explomondo A reliable surprise
What I like most about W Hotels is the fact they are trendy without exception, especially when it comes to the use of light and sound. Yet despite this formula they usually offer something that makes it unique to that particular city. The W Montreal is no exception and offers an unexpected hip place in a rather corporate area.
There are three bars here and an expensive yet good restaurant called Otto. I was traveling solo and this is usually the best way to see to what extent the staff is genuinely entertaining. They catered to all my special requests including combining two deserts in one, which is not something I would expect.
The bars are hip and happening and I was allowed to skip the line. I received a welcome voucher for $15 but since most of the drinks are more expensive I could only choose from three cocktails. Not even allowed to pay the difference, which really didn't make sense.
Read a lot of complaints about the darkness of the rooms. Of course this comes down to taste, but frankly I think this gives the rooms a lot of character. The gigantic en suite bathroom can be lit like a slaughter house (if desired) so I really don't see what the fuss is all about.
Overall, I liked the hotel a lot. Would not hesitate to return.
December 21, 2014
Rated 5 out of 5 by CinRan high-quality *wood property and staff. . .
This property has everything you would want and/or expect from a *wood property.
I stayed at the property for a week-long business trip:
*I communicated with a rooms manager during the lead-up to the trip and was provided with excellent and professional help.
*Staff consistently provided enough attention to make sure my needs were met, while respecting my need for peace and quiet.
*Room was clean, organized, and very sufficient for a week stay.
*Location is great, with access to all major downtown activities.
*I encountered one issue with room maintenance which was promptly addressed. Rooms manager contacted me personally to ensure i was satisfied.
I highly recommend this property for it's location, comfort, professional and accommodating staff.
February 1, 2012
Rated 3 out of 5 by FanofWs Nice room but far too noisy
Positives: great location, nice rooms
Rooms are aging a bit but still pretty nice. Had a WOW Suite on the top floor, with a very nice balcony.
Negatives: Far too loud on weekends
Had loud parties in neighboring rooms not once but TWICE (different parties) over the weekend. Both times I called the desk and they sent someone up to quiet them down. Pleased with the responsiveness of the front desk but be warned if you are here on a weekend, the staff seemed to indicate it was a pretty normal occurrence. Just far, far too loud for a hotel. Note this was on the top floor, not nightclub related noise this was from people throwing parties in the rooms.
November 12, 2014
Rated 3 out of 5 by blisssparklez Great location
The hotel is located in downtown, close to the shopping streets and churches. Needs attention to detail of the room, i was charged for a bottle of red wine in my room which i didnt not consume. It was a little disappointing since i have high expectation of this hotel.
December 29, 2014
Rated 4 out of 5 by Alain1234 Great bar
The wunderbar is great. Make sure to drop by.
December 24, 2014
Rated 5 out of 5 by RJS1 An exemplary property run by excellent staff
This is not just my mainstay place to lay my head for the frequent business trips I've been taking to Montreal for the past 13 months, but it's also one of the two W Hotels which I use to judge every other Starwood property by.
From Karyne welcoming me as the Commercial Sales Manager and inviting me to the SPG Elite drinks (and organizing a surprise birthday welcome for a fellow SPG Elite colleague) to Eric welcoming me warmly as the Resident Manager, to François making everything just right as the W Insider - this place works. The Concierges will go *above and beyond* for whatever you need - I had one offer to bring in his personal scanner on a Saturday because I urgently needed to get something scanned and sent, and then he found an even more efficient way to get it done.
The Front Desk rock. Need to extend your stay? Whatever/Whenever! Need more towels or a lufa sent to your room - iPhone app or a call to a super-nice person is all you have to do. The Bell staff are always attentive and on top of their game.
Rooms are generally fab, and however full the property may be, they'll make SPG members feel very very welcome. My only main complaint is the rainhead showers. Sorry, but I *need* more water-pressure. My best shower here was actually in an Accessible room, as the little hand-held spray is *so* much more powerful and efficient. My other recco is to spring for one of the larger rooms with a tub. You'll love your soak.
No review would be complete without mentioning the man that makes all the nightlife happen in the downstairs. Duane - you're trouble. Of the best sort. I've stumbled blearily into many many meetings because of you, and I don't regret a minute of it. You manage a spectacular staff, bring exceptional DJs, work a crowd like few others, and truly make the vibe work. Thank you.
I won't stay anywhere else in Montreal, and there's a very good reason for it.
December 23, 2011
Rated 5 out of 5 by Beltway Superb facility, even better execution
The missus and I stayed at the W for 4 days in July 2011. We will definitely be back.
Location: The W sits a little NW of Old Montreal, in easy walking distance. There's also a Metro entrance in Square Victoria directly in front of the hotel, offering direct travel on the Orange Line to the Plateau, Jean Talon Market, and other areas of interest.
Checkin: As predicted (and noted in our reservation), we arrived around 2pm. The clerk noted my status and, without any prompting, offered 4pm check-out on our last day. She was extraordinarily patient with our rusty French, not to mention charming and pleasant.
Room: In excellent shape, with all amenities in place. The view out over the square (for rooms with an exterior view) is quite pleasant, and rather dramatic at night.
Service: In a word, fantastic. On returning to the room our first night, we found a tray of bonbons and a bottle of Canadian wine (flavored with maple syrup) waiting for us, along with a note of congratulations on our anniversary. In the Whatever/Whenever department, over the course of the stay we asked for a few things (shower cap, sewing kit, champagne flutes) that were all promptly & cheerfully delivered. And our charming friend at the front desk happily took care of mailing a postcard for us.
Concierge service was unfailingly polite and attentive. We'd hoped to have dinner at a well-known foodie restaurant which hadn't responded to my pre-arrival email & wasn't picking up the phone when we called. (They turned out to be doing renovations.) The people staffing the Top Desir desk kept at it for us over the course of a couple days & finally managed to get us a table on our last night in town.
The concierge and bell staff also get high marks for the Acura service. We asked about getting a late evening (~9:40) ride up to Mile End for dinner; even though the service normally stops at 9pm, and despite the fact that this destination was outside the usual range, we were accommodated.
On-site bars: The Mrs. & I were more interested in sightseeing/foodie haunts/museums than in the bar scene, but in the late evenings from Wednesday through the weekend you really can't miss the fact that the W is a very trendy destination for the locals. People watching is good there.
The service and friendliness at the hotel were excellent. We would certainly recommend this hotel to anyone visiting Montreal.
October 21, 2011