Rated 5 out of 5 by rahul74 Perfect
From Curbside to Room everything was amazing. They know customer service at this property, everyone is polite and willing to please. The rooms are fantastic, beds could be a little harder but that is just a personal preference.
Go have drinks in the second floor bar, Karim makes amazing cocktails.
April 30, 2016
Rated 5 out of 5 by Colef16 Great Service
We checked in very late but the staff were great. We felt down calling down to the front desk for so many requests but they were always happy to help and extremely attentive. Would 100% recommend this hotel
April 26, 2016
Rated 5 out of 5 by AlexL Awesome room, amazing service
The entire staff was on point the whole weekend my SO and I were there. From the complementary room upgrade, to the front desk staff who recognized us by sight after only a couple interactions, to the two concierges who helped us get a last minute table at a very popular trendy restaurant nearby, to the friendly housekeepers - I couldn't have asked for a better experience. The rooms, oh the rooms. The Mega Suite is indeed mega. So much space for activities! The only downside was the tiny fitness centre and lack of pool. Honestly didn't even care because everything else was perfect. The restaurant and lounge appeared to be bumpin all weekend long too.
February 23, 2016
Rated 4 out of 5 by Charles02 Very cool place
The hotel is at a great location between old MTL and downtown. Easy walk to central train station. Stylish, modern lobby. Helpful front desk staff. Rooms had great furnishings/design. Very modern and sophisticated. Only downside was the music from the hotel bar went until 3am and could be clearly heard on the 5th floor (and above). They did offer to move us but didn't go for it at 2am. They said it was unusual for it to be that loud and it has separate ownership from the hotel so they had no control over it.
Other than this, a very nice hotel.
February 22, 2016
Rated 5 out of 5 by JWH18 fabulous hotel, wonderful concierge
Always love to visit this hotel, one of our favorites in the W chain. Want to especially thank Mireille, the concierge, for her superb service. She was responsive about dinner reservations, room upgrade, and even when we could not get the upgrade (I am platinum with SPG), she arranged for a nice room and a bottle of champagne. Wonderful service...LOVE this hotel and all the staff should be commended.
February 16, 2016
Rated 5 out of 5 by Bubs2016 Fantastic staff
Concierge was absolutely amazing and front desk at check in Gould not have been better!
February 8, 2016
Rated 3 out of 5 by Mtl001 Terrible front desk acknowledgement
There were a few problems I found at the front desk:
1- as I checked in, I was told that the room was not ready yet and that I would be getting a call on my cellular telephone when it was ready. An hour later, I still had not recoeved a call. I went to the front desk and asked about the room and was told that it was ready. why didn't they call me?
2- upon checking out, I went to the front desk and no one was there. An employee passed me waiting at the desk and went to the rear office. It was only after at least 5 minutes that someone came out and dealt with me.
3- Prior to leaving my room, I called the front desk and told them that I'd be checking out soon and needed my car from the valet in about 20 minutes. When I finally did make it outside, the valet told me that he never got the message from the front desk. Therefore, I had to wait longer while the valet went to retrieve my car. Note - the actual valet service was excellent.
4- also, I believe that someone went in my room while I was away and had a do not disturb sign on the door. I feel this way since I left the TV on when I left at approximately 20:00 hours and it was turned off pun my return at approximately 01:00 hours.
January 3, 2016
Rated 5 out of 5 by B0815 Great location and very attentive staff
Overall I had a wonderful time at this W hotel in Montreal. There were some minor hiccups along the way but they were professionally and quickly handled and turned around. I would definitely stay there again and would recommend it to everybody.
November 12, 2015