蒙特利尔 W 酒店

  • 加拿大
  • 魁北克省,
  • 蒙特利尔
  • 维多利亚广场 901 号
  • 邮政编码 H2Z 1R1
  • 地图

客房与房价

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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.2 out of 5 by 287 reviewers.
Rated 5 out of 5 by Fantastic staff Concierge was absolutely amazing and front desk at check in Gould not have been better! February 8, 2016
Rated 3 out of 5 by Terrible front desk acknowledgement There were a few problems I found at the front desk: 1- as I checked in, I was told that the room was not ready yet and that I would be getting a call on my cellular telephone when it was ready. An hour later, I still had not recoeved a call. I went to the front desk and asked about the room and was told that it was ready. why didn't they call me? 2- upon checking out, I went to the front desk and no one was there. An employee passed me waiting at the desk and went to the rear office. It was only after at least 5 minutes that someone came out and dealt with me. 3- Prior to leaving my room, I called the front desk and told them that I'd be checking out soon and needed my car from the valet in about 20 minutes. When I finally did make it outside, the valet told me that he never got the message from the front desk. Therefore, I had to wait longer while the valet went to retrieve my car. Note - the actual valet service was excellent. 4- also, I believe that someone went in my room while I was away and had a do not disturb sign on the door. I feel this way since I left the TV on when I left at approximately 20:00 hours and it was turned off pun my return at approximately 01:00 hours. January 3, 2016
Rated 5 out of 5 by Great location and very attentive staff Overall I had a wonderful time at this W hotel in Montreal. There were some minor hiccups along the way but they were professionally and quickly handled and turned around. I would definitely stay there again and would recommend it to everybody. November 12, 2015
Rated 5 out of 5 by Great Hotel! Amazing rooms! We got the Fantastic suite and it was amazing! The only thing missing in the hotel was an indoor pool. November 6, 2015
Rated 1 out of 5 by Poor service The management of the hotel continues to be poor. When a hotel knows of a large event taking place at or outside their hotel they should inform guests when booking especially when the noise level will be extremely loud forcing guests to not be able to sleep pay 7am on a Sunday. Poor management and response to the event and especially dad given we came for a long weekend to relax. Overall the hotel is one of the poorer W I have stayed at. They don't prepare for the weeks events or inform guests of potential issues. Additionally when admitting mistakes they should go out of their way to make it up to Starwood preferred guests by offering points of something similar September 7, 2015
Rated 5 out of 5 by Great Hotel for Habs games Stayed here to enjoy a habs game, a 10 min walk to the Bell Centre. Comfortable room, friendly staff and great location to downtown, Ste-Catherine street or Old Montreal, Breakfast was delicious. June 4, 2015
Rated 5 out of 5 by Recent Renovation Pays Off Recently renovated rooms are great - much brighter but still with the W chic. Staff are bend-over-backwards helpful. The bars are great - run by the lovely Gaelle - with Wunderbar a younger, DJ-spinning vibe (have Sanaz make you a perfect Manhattan) and the Plateau a bit more sophisticated (give Karim a spirit and he'll do the rest). Restaurant Otto is often empty during the week but shouldn't be as the food is quite good. April 24, 2015
Rated 1 out of 5 by Bad treatment I was appalled by the service i received by W Hotel and specially as an SPG member. The reservation staff is very rude and unapologetic. I took my business to the Westin, where the staff is human, polite and very customer friendly vs W hotel staff seems to be a staff hired for showing of attitude, acting like they are there as a favor to the guests. Treat guests like 2nd grade citizen. and to say i paid 722 USD for a room smaller then a bathroom and to be treated like they were doing me a favor taking my money. February 23, 2015
  • 2016-02-11 T06:04:36.880-06:00
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