Rated 5 out of 5 by Craggy Incredible Staff
fantastic stay. All staff were very helpful and went out of their way to make our stay great.
December 5, 2013
Rated 4 out of 5 by Rafe Summer in the City
Great lobby bar, and greater restaurent the Crate. Second stay at this hotel, not as clean as the first time. I will come back
June 26, 2012
Rated 2 out of 5 by watlanta Front desk registration
The check in crew seemed to profile us and made us feel unworthy of staying there. When I mentioned spg status I was ignored.
November 13, 2012
Rated 5 out of 5 by harleyhotel great service
manager Will is an all-star
January 4, 2014
Rated 5 out of 5 by jalaskezy Excellent
My experience was enjoyable! Granted my wedding ceremony and reception took place here. I would highly recommend.
May 23, 2013
Rated 5 out of 5 by dave Hotel Stay
THE HOTEL IS WONDERFUL AND THE STAFF IS EXTREMELY FRIENDLY AND PROFESSIONAL. I WILL BE BACK.
October 21, 2013
Rated 5 out of 5 by chicotrotamundos Fun Times
Great lobby bar for a fun post-work happy hour.
December 16, 2013
Rated 5 out of 5 by TraceyK76 Great night
Loved bartender Howard on the pool deck had a great time with him and will come back to see him again!!
July 26, 2013
Rated 4 out of 5 by llee248 good, but could use a few improvements
fitness room needs upgrading!
room service slightly pricey and just OK
November 13, 2013
Rated 5 out of 5 by Huff2313 Brilliant
An outstanding stay w outstanding service. As Arnold Schwarzenegger said 'I'll be back.'
September 26, 2013
Rated 5 out of 5 by mike Excellent Hotel-great location
The hotel accommodations were great and the staff were extremely friendly and attentive.
February 20, 2013
Rated 5 out of 5 by ML2013 Fantastic Experience
Great service from all levels of staff- room and accomodations were excellent.
March 18, 2013
Rated 5 out of 5 by kim9 Great Service
Troy was great! I cant remember names specific but the entire staff was GREAT!
December 17, 2012
Rated 3 out of 5 by asdfjkl123 Poor restaurant
This restaurant is not up to standard for W Hotels or Starwood properties.
April 4, 2013
Rated 5 out of 5 by LaStarr50 I love this hotel!
From checkin to checkout this Hotel does and says it all in the DFW area.
June 17, 2013
Rated 5 out of 5 by Amy4569 Awesome
The staff meet all my requests! From one direction posters to cupcakes!
July 24, 2013
Rated 5 out of 5 by ThunderFan NBA
Perfect location for NBA and it's so centrally located for shopping
January 20, 2013
Rated 5 out of 5 by tkay74 Best room I have ever had
we were totally
in love with our room and view, we will be back
May 13, 2013
Rated 4 out of 5 by Grumpy43 Room missing one thing
Didn't have COFFEE in the room
November 15, 2013
Rated 4 out of 5 by JWo007 Pleasant Stay
The hotel staff were friendly, helpful, and pleasant.
July 18, 2013
Rated 5 out of 5 by Bruno Top Notch
Everything met or exceeded my expectations. Thank you.
February 11, 2013
Rated 4 out of 5 by Carmeli This hotel was WOW
Excellent location, fabulous ammenities, great staff.
December 19, 2012
Rated 5 out of 5 by Ouida Staff
The staff was amazing. Hotel is in a great location.
April 21, 2013
Rated 5 out of 5 by Zacook Awesome!
Incredible stay! Great service, second to none!
June 2, 2013
Rated 3 out of 5 by Bairnabroad Not what I expected from a 'W' hotel.
Having been in W hotels many times before in other countries, I was disappointed with the one in Dallas. We had reserved a 'Fabulous' room, with private patio and furniture. One of the sun lounger pads looked like a door mat (or dog bed), didn"t fit the lounger at all and was filthy. When sitting in the room itself, we realised we had a dog next door which had been left alone. It howled and barked repeatedly, My wife started sneezing - she is extremely allergic to animals. However, the 'PAW' policy isn't very visible on the website. Upon asking for an alternative room by telephone, we were left waiting for some time. We eventually returned to reception, where we were relocated with no problem. This 'spectacular' room was finished to a higher standard (but no patio) ie less expensive. But, the bed sheet was ripped, toiletries not replenished when room serviced. Pool area - lacking in sun loungers and 'disco music' WAY TOO LOUD on Saturday afternoon. Impossible to hold any type of conversation. Despite advertising pool deck as 'smoke free', cigarette butts were everywhere and smoking very prevalent. Staff on the whole were helpful and extremely courteous, but that was really the only positive thing about the experience. Very disappointing.
August 12, 2013
Rated 5 out of 5 by Theresa Great Experience
Love the Bliss SPA. great room. will be back.
March 21, 2013
Rated 3 out of 5 by baabbzzz This hotel has nice decoration.
The hotel was nice, the room was very nice.
December 27, 2011
Rated 5 out of 5 by Jimmy Amazing
Oustanding hotel with a great vibe.
April 21, 2013
Rated 1 out of 5 by Luke1 Not happy
Overall very disappointed
August 8, 2012
Rated 2 out of 5 by Judy This hotel has a strange ambience
I stayed at this hotel on business and found the ambience to be rather distracting and not conducive to business travelers. Specifically, there is a low-level aroma that is pervasive throughout the hotel I imagine meant to convey some kind of atmosphere. Instead it merely gave me a low-grade headache all weekend. In addition, there are flashing lights that change color everywhere you go on the second floor where the conference room is, and in the elevators accompanied by music that is too loud and annoying. I felt like I was in a disco from the eighties or a Sweet 16 party--even at 7:00 in the morning when I got on the elevator! Too much!! I had to change rooms because I could hear another guest's blaring music, but the hotel immediately took care of the problem. On that note, the staff was very attentive and the food was good in the meeting rooms. The concierge was excellent, and I liked the car they provided to take me to a local museum during my free time. The guest rooms are weirdly designed. The bathroom is open directly to the bedroom and the shower is not enclosed so as soon as you step out of the water you get a blast of artic air on your body. The curtain provided to separate the two room sections reminded me of a hospital curtain and the magnifying mirror build into the main bathroom mirror was too far away to be of any practical use. I have liked other W hotels much better!
March 11, 2013