Rated 4 out of 5 by jeffc89 Amazing Hotel!! Average Clean up service
Hotel Room and amenities were amazing. However in two nights my room was never cleaned. And the shower curtain was ridiculously short, so the floor was always covered in water. Great hotel with amazing staff minus the cleaning.
April 22, 2013
Rated 5 out of 5 by mary1234 #1 Customer Service
Everyone at this hotel from the time you valet your car until check out is top notch. Customer service is superior even to more expensive hotels I have stayed at in Dallas. Why pay more for less, right! Great value and great rooms!
January 14, 2013
Rated 5 out of 5 by creativesort W is for Wonderful
Had an excellent experience at this hotel! The staff was stellar, the room was fab and the Bliss Spa toiletries were perfect!! The interior furnishings and overall design was aesthetically pleasing, textural and very hip and cool!
February 4, 2013
Rated 5 out of 5 by hgiuntoli Wonderful experience
Very good location... wonderful staff, special thanks for concierge Ty which has been very thoughtful always .. amazing view from the pool, good music, god bar, good food, very nice gym. Very good experience!
June 3, 2013
Rated 5 out of 5 by MicheleTampa Fantastic Experience!
Wow! From the minute I got out of the Super Shuttle to the minute I left in my airport limo, the service was outstanding. The facilities are clean, well kept and an unbelievably comfortable bed and pillows! Thank you :)
February 21, 2013
Rated 5 out of 5 by ShaneekgC Bachelorette night
I stayed here the night before I got married. The atmosphere was really nice and energetic on the lobby level. I had a nice view and slept well. I love this W and it is in a great location near clubs and shops.
April 21, 2013
Rated 1 out of 5 by LHRtoORD Security vs Shower
Woken up by security as front desk di dnot have my credit card on file after staying at the hotel for 4 nights over th epast 2 months.... Manager does not know how to run a motel and staff need to think about guests
September 14, 2012
Rated 5 out of 5 by franki2005 One night in Dallas
Accomdations were great! Large room with a very comfy bed. Love the Bliss products too! Hotel staff were very friendly and attentive and really anticipated your needs. Would love to stay again soon!
April 25, 2013
Rated 4 out of 5 by ChicagoMikey Great location to office
Maid never emptied trash cans, cleaned bathroom, left hand towels, replenished toiletries.
When I checked out, found out she thought I was on their list to be not have 'cleaning'.
August 26, 2012
Rated 5 out of 5 by Melissa1999 A great Hotel
The veiws at night are supper, The staff was supper. We had never stayed before and we will be going back. I surprised my husband with a get away and he was very excited.
April 30, 2013
Rated 5 out of 5 by MDConsultant EXCELLENT ACCOMMODATIONS
I went to Dallas for a business meeting and couldn't have been more pleased with the accommodations. Excellent choice! The staff was extremely friendly and accommodating.
April 19, 2013
Rated 5 out of 5 by TraceyK76 Great night
Loved bartender Howard on the pool deck had a great time with him and will come back to see him again!!
July 26, 2013
Rated 5 out of 5 by Grant45 Great first experience!
This was my first time staying at the W Dallas and all of my expectation were met and exceeded! Customer service was exceptional. I will be returning in the future!
February 11, 2013
Rated 3 out of 5 by Bairnabroad Not what I expected from a 'W' hotel.
Having been in W hotels many times before in other countries, I was disappointed with the one in Dallas. We had reserved a 'Fabulous' room, with private patio and furniture. One of the sun lounger pads looked like a door mat (or dog bed), didn"t fit the lounger at all and was filthy. When sitting in the room itself, we realised we had a dog next door which had been left alone. It howled and barked repeatedly, My wife started sneezing - she is extremely allergic to animals. However, the 'PAW' policy isn't very visible on the website. Upon asking for an alternative room by telephone, we were left waiting for some time. We eventually returned to reception, where we were relocated with no problem. This 'spectacular' room was finished to a higher standard (but no patio) ie less expensive. But, the bed sheet was ripped, toiletries not replenished when room serviced. Pool area - lacking in sun loungers and 'disco music' WAY TOO LOUD on Saturday afternoon. Impossible to hold any type of conversation. Despite advertising pool deck as 'smoke free', cigarette butts were everywhere and smoking very prevalent. Staff on the whole were helpful and extremely courteous, but that was really the only positive thing about the experience. Very disappointing.
August 12, 2013
Rated 5 out of 5 by Bella75 This W never disappoints
Another wonderful stay at the W Dallas. There was a difficult moment at check-in and Brutus (yes, Brutus) solved it for us. What an asset he is to this hotel!
December 4, 2012
Rated 4 out of 5 by Aerosmithfan Very clean
The room was very clean and comfortable. Loved it. Will stay again. I did not hear anybody around us - got a great night's sleep. The bed was so comfortable.
August 1, 2012
Rated 5 out of 5 by Amy4569 Awesome
The staff meet all my requests! From one direction posters to cupcakes!
July 24, 2013
Rated 4 out of 5 by Michael10 Offline...
The hotel is nice and so is the staff. However, the wireless and the cable internet was not working. In addition, the TV had problems as well.
February 7, 2013
Rated 3 out of 5 by MySeattle Great service
The staff was incredibly helpful and proactive every time I was in the lobby (or on the phone from the room). Nice location for central Dallas.
November 26, 2011
Rated 5 out of 5 by Bodina W dallas
Excellent.. from the time we arrived to the time we left. Did wish for indoor heated pool but got over it as the fitness center was excellent.
December 17, 2012
Rated 1 out of 5 NOT what I expected
Our stay was one disappointment after the next. The service and deliver was poor and not what I expected for the premium price tag we paid.
December 19, 2012
Rated 5 out of 5 by jalaskezy Excellent
My experience was enjoyable! Granted my wedding ceremony and reception took place here. I would highly recommend.
May 23, 2013
Rated 4 out of 5 by Rafe Summer in the City
Great lobby bar, and greater restaurent the Crate. Second stay at this hotel, not as clean as the first time. I will come back
June 26, 2012
Rated 2 out of 5 by watlanta Front desk registration
The check in crew seemed to profile us and made us feel unworthy of staying there. When I mentioned spg status I was ignored.
November 13, 2012
Rated 4 out of 5 by JWo007 Pleasant Stay
The hotel staff were friendly, helpful, and pleasant.
July 18, 2013
Rated 5 out of 5 by LaStarr50 I love this hotel!
From checkin to checkout this Hotel does and says it all in the DFW area.
June 17, 2013
Rated 5 out of 5 by mike Excellent Hotel-great location
The hotel accommodations were great and the staff were extremely friendly and attentive.
February 20, 2013
Rated 5 out of 5 by ML2013 Fantastic Experience
Great service from all levels of staff- room and accomodations were excellent.
March 18, 2013
Rated 3 out of 5 by asdfjkl123 Poor restaurant
This restaurant is not up to standard for W Hotels or Starwood properties.
April 4, 2013
Rated 5 out of 5 by tkay74 Best room I have ever had
we were totally
in love with our room and view, we will be back
May 13, 2013